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可定制的解决方案以满足独特的业务需求
通过多种渠道提高员工参与度
通过自动化提高运营效率
培养协作和沟通的工作文化
确保每个工作日都有适当的人员配备
促进团队更好的工作与生活平衡
管理各种各样的员工
获得最高的劳动力投资回报

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White papers

Aspect Earns #1 for Business Success in Metrigy's 2026 WEM MetriStar Report
KPI Drift: How AI Is Transforming WFM Metrics in the Hybrid AI + Human Workforce
Aspect in Action: Delivering innovation grounded in real workforce challenges
Aspect Intelligence: Embedded intelligence for modern Workforce Management
Workforce intelligence: An AI-fueled approach to WEM
2026 workforce management trends: AI, cloud, and data transformation
Frost Radar™: Workforce Engagement Management, 2025
Frost Radar™: Workforce Engagement Management, 2024
Redefining agent performance: Is EX your CX advantage?
How to transform contact centers from a cost center to a profit center
WFM and WEM buyers guide
Amplifying human potential with AI
Bridging human potential and technology: enhancing CX and EX for the future
Driving success in workforce engagement management

Resource Articles

Accelerating automation and simplifying the work behind workforce operations: what's new in the Aspect Q3 2026 Product Release
The Hybrid Workforce Playbook: Coordinating Humans and AI Agents Without Blowing Up Service Levels
From WFM to Closed-Loop Workforce Intelligence: Connecting Schedules, Adherence, and Quality to CX Outcomes
Forecasting in the Agentic Era: Why Deflection Breaks Your Capacity Model and What to Do Instead
How a Fortune 500 financial services company transformed workforce planning with Aspect
Activity-Based Planning for Omnichannel Work: Why Queue-Based Forecasting Breaks and How to Fix It
How a leading U.S. wireless service provider improved forecasting accuracy and reduced WFM workload with Aspect
From AI Demos to AI That Runs the Floor: A Practical Governance Playbook for Contact Center AI + WFM
Get More from Your WFM Platform
How Zillow modernized workforce planning and contact center efficiency with Aspect
Real-Time Workforce Intelligence: How to Stop Service-Level Drift Before It Shows Up in Yesterday's Report
What Should Contact Centers Automate First? A Practical Sequence for Agentic AI
Why Do AI Forecasting Projects Fail? The Data Work That Makes WFM AI Worth It
What is an Always-On Contact Center? Why WFM is becoming a Real-Time Control System
The AI Layer Nobody at CCW Was Talking About
How Best Buy Reduced Risk and Unlocked More Value from Aspect
The Hybrid Workforce Is a Design Problem, Not a Technology Problem
Call Center Adherence Reports: How to Turn Real-Time Data Into Better Staffing Decisions
Workforce Efficiency Metrics That Actually Matter (and How to Act on Them)
The Cloud-Only Ultimatum: Why Enterprise WFM Demands Deployment Choice
The Future of Workforce Management: Adapting to the Age of Agentic AI
KPI Drift: Rethinking contact center performance in the age of agentic AI
Q2 Release | Planning is complex. Forecasting should support it.
Contact Center Employee Retention: How Workforce Management Reduces Attrition
Metrigy Spotlights Aspect Intelligence
Why Contact Centers Are Adding Strategic Adoption Managers
Predictive scheduling software: How contact centers move from static plans to dynamic staffing
When is a forecast ‘good enough’? Rethinking contact center forecasting
Intraday management: The real control point in modern WFM
Aspect in Action: How customer-driven innovation is shaping the future of WFM
Introducing Aspect Intelligence™: Closing the gap between signal and action
Workforce cost optimization: How contact centers reduce labor spend without hurting CX
Where workforce, coaching, and AI work as one
What is Workforce Intelligence? The complete guide to AI-driven workforce optimization
Hybrid contact centers: How to manage a hybrid workforce effectively
What is a multi-channel contact center? Complete guide for 2026
Closing the planning gap with Aspect and Cinareo
10 WFM trends shaping 2026
Building together: How Aspect's Product Advisory Council puts customers at the center of innovation
Why WFM AI fails without continuous data input
Workforce management in healthcare: Challenges, trends & best practices
Predictive analytics and AI in 2025: What worked, what changed, and what’s next in 2026
What’s new this quarter at Aspect: Empowering people with AI
Protecting your team's capacity in the modern contact center
How to improve call center agent performance: A deep dive into effective WEM solutions
Workforce data analytics: How to improve workforce decisions with data
What makes the best workforce management software?
How to manage a call center: Key metrics, people, and tools
How Aspect ensures union agreements are honored every day
6 steps for making AI accessible and practical in the workplace
The strategic path to cloud WEM: Minimizing risk while maximizing innovation
Transforming work in the AI era: A two-part executive conversation (Part 2)
Transforming work in the AI era: A two-part executive conversation (Part 1)
Transforming property and casualty insurance with Aspect workforce solutions
Stability as a competitive advantage: Choosing WFM partners that stand the test of time
Beyond the buzzwords—Kelly Maiden on creating real value in workforce technology
From WFM to Workforce Intelligence: The evolution of contact center technology
What is first call resolution (FCR) and how can you improve it?
How skills-based scheduling can transform workforce performance
Beyond the queue: Automating request management for optimal workforce performance
The voice of the customer - Dan Zuckerman on creating exceptional customer experiences
Embracing flexible workforce management in global work models
How sentiment analysis insights drive employee satisfaction and retention
The future of work is here: Why workforce intelligence is the next evolution of workforce engagement management
人工智能在劳动力调度中的应用：了解影响和好处
使用 Karthi Gengaram 组建软件并领导团队
呼叫中心路由集：优化客户服务效率
平衡客户体验和交易体验：本季度你可以采取的 5 项行动
WFM 中的高级预测：通过预测分析推动业务成功
改造联络中心：零工经济如何重塑客户服务
与 Gillian Grefé 一起让品牌遗产重获新生
变革的隐性成本：了解切换 WFM 解决方案的全部影响
促进用户采用劳动力管理工具的基本指南
Liz Boone 从联络中心到产品管理的旅程
什么是平均处理时间 (AHT)，为什么它在联络中心很重要
超越分散的系统：统一劳动力管理的商业案例
有效安排员工队伍的 10 个基本功能
使用 Kelly Person 最大限度地提高 LializeCenter 的劳动力规划成就功率
为未来的劳动力赋能：Aspect 的人工智能愿景
CSAT 与 NPS：你应该选择哪个 CX 指示指标？
为什么联络中心承受不起忽视一线客服体验的代价
人工智能能帮助实现联想中心人性爱吗？
与 Beth Zindel 一起经历了 25 年的从拨号器到数字化的旅程
专注创新：下一代劳动力管理的关键
全渠道客户支持：以下是 WFM 工具可以提供的帮助
为什么同类最佳的解决方案会战胜单一提供商平台
与首席品牌设计师何塞·奥坎多一起深入了解我们的品牌演变
信赖您的信任：Aspect 现已正式符合 SOC 2 标准
最大限度地提高劳动力管理投资回报率的 6 个战略步骤
超越功能：为什么行业知识在 WFM 中很重要
引领变革：在经济不确定性中提高员工士气的指南
卡罗琳·皮尔格罗姆谈通过战略学习建立客户成功
精心打造的卓越表现：为什么您的 WEM 战略需要的不仅仅是一体化解决方案
呼叫中心缩水：计算、管理和优化代理排程
领导力战胜员工流失的力量
与rois·海恩斯讨论呼叫叫中心中心之外的 WFM 和 Aspect 的产品使命
通过有效的后台劳动力管理统一您的运营
在劳动力管理中利人-人工智能协同工作
寻求平衡：如何在不知所措的情况下利用复杂的 WFM 工具
与咨询负责人洛里·德瓦尔德的对话

Changelogs

Developer Portal adds APIs for Agent and Contact Data Groups — August 25, 2026
Aspect Cloud Workforce (the new experience) - 8.25.2026
Developer Portal adds new APIs — June 24, 2026
Aspect Cloud Workforce v25.2 Release — May 8-15, 2026
Developer Portal Adds new APIs
Faster forecasting and improved schedule editing
Aspect Workforce Mobile App v1.9.1 - 4.1.26
Aspect Developer Portal - 2.24.2026
Aspect Cloud Workforce (the new experience) - 2.24.2026
Aspect Cloud Workforce - 2.24.2026
Aspect Workforce Mobile App v1.8.1 - 12.23.25
Aspect Developer Portal - 11.18.25
Aspect League v25 Release - 11.15.25
Aspect Performance v25 Release - 11.15.25
Aspect Quality v25 Release - 11.15.25
Aspect Workforce v25 Release - 11.15.25
Aspect Cloud Workforce - 11.7.2025
Aspect Developer Portal - GA Release September 2025
Aspect Cloud Workforce (the new experience) - 9.19.2025
Aspect Cloud Workforce (the new experience) - 8.26.2025
Aspect Workforce Mobile App 1.5.1 - 8.19.2025
Aspect Cloud Workforce (the new experience) - 7.25.2025
Aspect Workforce Mobile App 1.4.1 - 7.20.2025
员工体验-7.15.25
员工体验-6.27.25
Aspect Workforce 移动应用程序 1.3.1-6.16.2025
员工体验-6.12.25
劳动力经验-5.30.2025
Aspect Workforce 移动应用程序 1.2.1-5.29.2025
劳动力经验-5.15.2025
Aspect Workforce 移动应用程序 1.1.0-5.12.202
Aspect WorkforceOS v.24.2-5.9.25
劳动力经验-5.2.2025
员工体验-4.18.25
劳动力经验-4.8.2025
员工经验-2025 年 3 月 24 日
劳动力经验-2025 年 3 月 3 日
WFX 正式上线
劳动力-2.14.25
Aspect WorkforceOS

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