This May 2026 update refines Self-Service and Workforce Engagement Management with expanded Self-Service capabilities, targeted WEM enhancements, and reliability fixes.For a complete list of known issues, workarounds, and resolved issues, see the latest New Features document.
Changelog
- NEW: Alvaria Cloud Self-Service
- Support for new Lumenvox transcription grammar
- Download of Audio resources from the CX Business UI
- New icons in CX Commander
- Test Monitor Redesign
- Service Details View Refactored
- Full text accessible in CX Business UI
- NEW: Aspect Workforce Engagement Management
- Aspect Workforce™ - Five9 RTA default state mapping now includes On Call -Agent
- Aspect Quality™ - Accessibility improvements made to the WEM UI
- Aspect Performance™ - Accessibility improvements made to the WEM UI
- Aspect League™ - Accessibility improvements made to the WEM UI; Now displays user names instead of email addresses
- FIXED: Minor bug fixes
