Welcome to Aspect WorkforceOS v.24.2
Aspect WorkforceOS v.24.2 is now available, featuring updates designed to streamline workflows, improve efficiency, and address system performance issues. Schedule management users will see improvements in bulk editing of checker rules, intra-day planning (IDP) and staff allocation performance, and an adjustment to routing set simulation parameters, allowing for more precise and accurate simulation results.
Gamification customers will find improvements with the KPI Manager, including the ability to validate custom KPIs, removing the need to contact support or professional services.
Changelog
Schedule management
- NEW: Multi-Edit Capabilities for Checker Rules - introduces bulk editing functionality for Checker Rules, enabling users to modify multiple rules simultaneously.
- IMPROVED: Routing Set Simulation Parameters Adjustment - provides customers with greater flexibility in managing simulation parameters for individual routing sets; valuable for handling low-volume call scenarios.
- IMPROVED: System Module Performance - addresses slow loading times by reducing database round trips and implementing more efficient data retrieval methods
- IMPROVED: Create Intra-Day Planning (IDP) Performance - includes reducing database lock times, implementing per-day transaction processing, and enhancing overall system efficiency.
- IMPROVED: Staff Allocation Performance - better transaction control during set updates and a new feature allowing allocation updates to be saved per IDP.
- IMPROVED: Multi Add\Delete\Auto Special Hours in Open Hours Set - enables end users to simultaneously apply and remove the same Special Hours settings to multiple Open Hour Sets
Gamification
- IMPROVED: KPI Manager Error Message - provides clearer and more actionable information, helping users troubleshoot issues more effectively.
- IMPROVED: KPI Manager Self-Service - Users can now validate custom KPIs on their own by directly querying the database, removing the need to contact support or professional services
