By utilizing historic data and intelligent forecasting algorithms, WorkforceOS™ ensures that staffing levels are fine-tuned to meet business needs during any given day.
Workforce Enterprise empowers employees with self-service scheduling tools that enhance flexibility and autonomy, leading to higher satisfaction and reduced administrative burdens for managers. Enterprise offers a self-service portal where employees can manage their shifts, opt-in for available overtime, and set work schedule preferences.
Automated scheduling tools utilize historic data to predict labor needs and ensure proper scheduling recommendations are made. This helps reduce the amount of time managers spend on scheduling tasks.
Aspect's new employee interface makes shift management transparent, displaying available shifts that fit employee defined preferences. Changes requested can be automatically evaluated or managers can approve or deny requests with one click and an option to provide additional context to explain decisions. In some cases, the application will propose alternate change options that have a high likelihood of approval.
The workforce modules in Aspect's WEM base package can forecast, schedule, and track (IDP) for multiple sites without the need for additional changes. Agents can be assigned to specific sites or used in other sites. The base package also includes a module which offers advanced networking and staff scheduling capabilities to provide a global perspective for centers that share contacts across multiple sites.
Our flexible shift bid feature in Aspect Workforce™ enables companies to offer 'build your own schedule' capabilities to gig economy contact center staff while ensuring the resulting schedules will meet business rules set by the contact center forecasting software.