Aspect Workforce v25 enhances forecasting, scheduling, and operational efficiency
New tools include Cloud Storage File Browser, Call Volume Forecasting with External Factors, and Trial Schedule Intraday Timeline. The release adds automated capabilities, improves performance across adherence tracking and platform operations, and includes WCAG 2.1 accessibility compliance improvements.
Changelog
- NEW: Cloud Storage File Browser for intuitive import/export operations
- NEW: Call Volume Forecasting with External Factors for data-driven predictions
- NEW: Trial Schedule Intraday Timeline for visual schedule impact analysis
- NEW: Automatic Reforecast in IDP with configurable AutoRun job
- NEW: Bulk End Date Setting for Employee Skills management
- NEW: Min/Max Staffing Constraints for Target Staff Calculation
- NEW: Routing Set Simulation Parameters Adjustment for low-volume scenarios
- NEW: Multi Add/Delete/Auto Special Hours in Open Hours Sets
- NEW: Multi-Edit Capabilities for Checker Rules
- IMPROVED: Cloud Storage capabilities with role-based authentication for BYOS
- IMPROVED: AutoRun monitoring and notifications with export path visibility
- IMPROVED: Design-Time Database Export to Cloud Storage
- IMPROVED: Adherence tracking with automatic termination of unterminated spans
- IMPROVED: Performance improvements for Permanent Closeout and Group Balances Snapshot
- IMPROVED: Five9 Connector with latest API version support
- IMPROVED: File Manager with object path and name validation (Cloud Only)
- IMPROVED: WCAG 2.1 accessibility compliance improvements
- IMPROVED: Platform enhancements and performance optimizations
- IMPROVED: Workflow Management with Net Staff optimization tools
- IMPROVED: Data Copy/Paste Functionality in RD Access with full grid support
- IMPROVED: WEM Segment View with restored Memo Icon
- IMPROVED: Employee Seniority Field as optional rather than required
- IMPROVED: Segment Requests with default All-Day selection
- IMPROVED: System Module Performance improvements
- IMPROVED: Create Intra-Day Planning (IDP) Performance optimization
- IMPROVED: Staff Allocation Performance with improved transaction control
- FIXED: Minor bug fixes.