WFM software helps enable workforce team analysts forecast volumes and staff required to meet service optimization and cost optimization goals. Contact centers can schedule staff in compliance with company requirements, employee preferences, industry standards, and union requirements. Efficient workforce management promotes staffing efficiency while tracking performance, eliminating overstaffing and understaffing.
Aspect’s WEM platform also promotes employee efficiency by giving teams visibility into assigned work plans, performance goals, and feedback options to achieve those goals.
Workforce Enterprise empowers employees with self-service scheduling tools that enhance flexibility and autonomy, leading to higher satisfaction and reduced administrative burdens for managers. Enterprise offers a self-service portal where employees can manage their shifts, opt-in for available overtime, and set work schedule preferences.
Workforce Enterprise provides a variety of tools to keep employees engaged, including:
Real-Time Dashboards: Visualize performance metrics and KPIs in real-time for immediate feedback and recognition.
Gamification: Features like competitions, leaderboards, badges, and rewards motivate employees to achieve goals.
Flexible Scheduling: Options to schedule using employee preferences, improving work-life balance.
Employee Self-Service: Employees can manage their schedules, request time off, and swap shifts with ease.
Mobile Access: Your team can stay engaged and motivated from anywhere at any time.
Aspect League turns work into play with gamification tools to keep employees engaged, happy, and productive. League includes competitions, challenges, and leader dashboards to improve employee retention while encouraging business growth.
Aspect Workforce is our comprehensive WFM solution to help you strategically manage your organization. Workforce enables precise forecasting, various scheduling options, real-time adherence insights, and employee self-service to boost productivity while reducing cost.
WorkforceOS™ is a comprehensive, all-in-one platform of workforce engagement management (WEM) tools. WorkforceOS™ includes four scalable tools, Aspect Workforce™, Aspect Quality™, Aspect Performance™, and Aspect League™, to elevate and empower your business. WorkforceOS™ will soon include a new agent experience, improving workdays for teams across industries.
Aspect's new employee interface makes shift management transparent, displaying available shifts that fit employee defined preferences. Changes requested can be automatically evaluated or managers can approve or deny requests with one click and an option to provide additional context to explain decisions. In some cases, the application will propose alternate change options that have a high likelihood of approval.