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Turn collective bargaining agreements into executable, auditable schedules. Automate seniority bidding, overtime compliance, and mandated breaks with Aspect’s WFM.
Learn practical approaches to implement AI in the workplace, fostering a human-AI partnership that enhances employee productivity without replacing human value.
Learn how phased cloud adoption can help contact centers transition to modern workforce engagement management solutions while minimizing disruption and maximizing operational benefits.
Discover how industry leaders are successfully balancing human connection with AI technology to transform customer experience in today's rapidly evolving business landscape.
Industry leaders discuss how organizations can balance technological advancements with human-centric approaches to maximize workforce intelligence in an AI-driven world.
Discover how Aspect's advanced workforce technology solutions are revolutionizing the property and casualty insurance industry by enhancing policyholder experiences, streamlining claims processes, and driving operational efficiency in today's competitive market.
Discover how vendor stability in workforce management solutions protects your business from the hidden costs and operational disruptions caused by industry consolidation and volatility.
Join Aspect’s VP of Marketing, Kelly Maiden as she reveals how Aspect builds trust and delivers real value in workforce technology, focusing on solving concrete challenges over chasing industry buzzwords.
案例研究
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我们如何帮助 Asurion 提高代理满意度并降低缺勤率
了解 Asurion 对Aspect技术解决方案的创新使用如何改变其联络中心运营、提高员工参与度、减少缺勤率和改善客户服务。
BC Services 在短短 4 周内提高了员工留存率
了解著名的应收账款管理公司 BC Services 如何使用创新的游戏机制转变其呼叫中心运营。
RCN 通过实时指标提高了员工的工作效率
了解 RCN 如何通过高级分析和质量监控改善代理绩效、增强客户体验并显著提高客户满意度。
汽车公司通过实时依从性监控提高效率
了解一家汽车在线零售商如何通过 Aspect Workforce and Performance 改变其劳动力管理。深入了解他们的旅程、改进的日程安排和积极的指导方法，以提高员工绩效。
