On our

roadmap

AI Microservice for call volume uses machine learning to automatically generate accurate call volume forecasts, boosting forecast reliability.

A centralized hub where employees can easily and seamlessly post and discuss shift trade requests.

Accelerate integration with the new Aspect Developer Portal — your self-serve gateway to building with Aspect Cloud Workforce APIs. Access API credentials, explore interactive documentation, monitor usage, and manage Apps in one centralized, secure environment.

Monitor and optimize system performance with real-time analytics. Our intelligent dashboard tracks critical metrics, identifies bottlenecks, and ensures reliable operations across your workforce.

The Employee Dashboard contains a Schedule Quick View for daily shifts, a Performance Metrics view displaying key KPIs, and a Status Updates view for  changes.

Deploy the new Cloud Workforce globally with confidence. Our platform will meet international data protection and labor regulations while maintaining operational consistency across all territories.

he Forecast Dashboard gives admins a clear, visual way to assess and validate staffing forecasts in the new Cloud Workforce, improving transparency and reducing scheduling inefficiencies. The newest iteration allows users to view and access call volume forecasts calculated from Aspect's Predictive intelligent forecasting.

Streamlines and optimizes user management experience for admins in the new Workforce Experience with a single view of active employees, various search, sort and filter capabilities, and multi-select action options

Experimenting with multiple AI and machine learning–based staffing algorithms using real customer data to identify the most accurate and scalable approaches for future development.

Enhanced manager approval workflows ensure supervisors can effectively view and manage schedule changes directly in the new Cloud Workforce interface.

A simple, self-service Automations Hub in the new Workforce experience for admins to configure adherence‑ triggered workflows that automatically add the right schedule segment when specific alarms fire.

A cloud self-serve integration that automatically updates data records in Aspect WFM, based on the created/updated data records in HRIS systems.

Improve upon internal automations and pipelines.

Ensures WFM meets accessibility standards and improves usability for users with disabilities.

Enabling browser-based push notifications on our mobile web platform to deliver alerts for schedule changes, requests and announcements to agents.

Will allow admins and managers to visually test and validate forecast data before finalizing schedules.

AI-powered forecasting system that combines multiple predictive models to deliver the most accurate workforce demand predictions, optimizing staffing decisions across your contact center.

A rule-based proactive notifications hub that will enable supervisors and agents to receive timely, relevant alerts based on workforce conditions, intraday performance, and adherence events.