Shipped
We've shipped some exciting things!
Visit our changelog for a full history of all updates.
In development
Exploring
Shipped
Our change log is in development
Check back in soon for updates.
*These items launch on February 14th for the UK and Europe and on February 22nd for the Americas.
Almost ready
Experimenting with multiple AI and machine learning–based staffing algorithms using real customer data to identify the most accurate and scalable approaches for future development.
Enhanced manager approval workflows ensure supervisors can effectively view and manage schedule changes directly in the new Cloud Workforce interface.
In development
A simple, self-service Automations Hub in the new Workforce experience for admins to configure adherence‑ triggered workflows that automatically add the right schedule segment when specific alarms fire.
A cloud self-serve integration that automatically updates data records in Aspect WFM, based on the created/updated data records in HRIS systems.
Improve upon internal automations and pipelines.
Ensures WFM meets accessibility standards and improves usability for users with disabilities.
Enabling browser-based push notifications on our mobile web platform to deliver alerts for schedule changes, requests and announcements to agents.
Exploring
AI-powered forecasting system that combines multiple predictive models to deliver the most accurate workforce demand predictions, optimizing staffing decisions across your contact center.
A rule-based proactive notifications hub that will enable supervisors and agents to receive timely, relevant alerts based on workforce conditions, intraday performance, and adherence events.