Shipped
We've shipped some exciting things!
Visit our changelog for a full history of all updates.
In development
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Intelligence
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Intelligence
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Workforce
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Workforce
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Workforce
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Workforce
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Developer Portal
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Developer Portal
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Intelligence
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Intelligence
Exploring
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Workforce
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Workforce
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New Interface
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WFX
Shipped
Our change log is in development
Check back in soon for updates.
*These items launch on February 14th for the UK and Europe and on February 22nd for the Americas.
Almost ready
No items found.
In development
Aspect Intelligence: Automating Voluntary Time Off & Overtime
Aspect Workforce: Multi-Region Disaster Recovery for WFM
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Workforce
Aspect Workforce: WEM Visual Style Update
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Workforce
Developer Portal: New WFM APIs - historical ACD data management
Real Time Schedule updates based on Adherence (workforce execution)
Exploring
Aspect Intelligence: Automatic Schedule Updates in Real time (Alpha)
Hybrid workforce
MCP server (platform & security)
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Workforce
Multi-model forecasting
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WFX
AI-powered forecasting system that combines multiple predictive models to deliver the most accurate workforce demand predictions, optimizing staffing decisions across your contact center.
Customer request