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Announcing
Aspect's latest major product release.
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Learn more here
2024
A year of wins, innovation, and big plans for the future
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Employee Experience Platform for Contact Centers

Increase agent adoption and autonomy with next-gen workforce tech.

Ease employee burnout with next-gen workforce tech.

We’re building for what’s next with intelligent, intuitive technology that empowers agents, reduces supervisor workload, and speeds up approvals with the power of real-time insights and predictive analytics.

See Aspect in action
A screenshot of the WFX application showing an agent in the process of requesting PTO.
Forecast staffing needs and improve decision-making with clear approval odds for schedule changes and time-off requests.
Our user-friendly interface makes it easy to navigate and manage your schedule. 
Optimize schedules with automated shift suggestions, real-time availability views, and drag-and-drop functionality.
Get immediate notifications on time-off and schedule change requests with approval or denial explanations.
Edit schedule preferences or pick up additional work based on staffing needs without unnecessary back-and-forth with a manager.

Agent calendar autonomy

Proactive schedule management

Streamlined team communication

Predictive scheduling approvals

Sleek, intuitive interface

Our new Cloud Workforce interface is the home for all new and enhanced features—built to empower teams to collaborate, communicate, and simplify workdays across business units.

Seamless shift management and self-scheduling

Transparent display of staffing availability

Predictive approvals for time off requests

Predictive analytics for time off approvals

What's new in Cloud Workforce

Refine inefficient schedule management

The new Cloud Workforce interface provides agents with intuitive, self-service features that help automate scheduling tasks—saving time and reducing friction for both mangers and their employees.

Screenshot of a Workforce Experience UI component showing a predictive approval that reads, "Unlikely to be approved".
See what's on the roadmap

Explore all Cloud Workforce features

Aspect Workforce Mobile App
Shift Trading/Exchanging
Employee Dashboard
Employee Request Table
Personal Account Balances Table
Shift Bidding
Forecast Dashboard Beta
Historical Adherence
Community Board
EMPLOYEE ENGAGEMENT

Empower agents. Elevate performance.

Reorganize imbalanced work loads

When agents lack the autonomy to manage their own schedules, it leads to frustration and avoidable turnover. The new Cloud Workforce interface empowers agents with greater control over their schedules—enabling real-time adjustments that drive higher job satisfaction and performance.

See the new interface in action
A screenshot of a workforce experience component showing an agent's ability to note their preferences.
A screenshot of a workforce experience dropdown showing filters for the agent's account.
INTUITIVE Interface

Accelerate user adoption, drive real value

Simplify clunky user experiences

Agents are often asked to adopt complex systems that have more features and capabilities than they need. With a simplified interface and intuitive features that fit seamlessly into their daily routines, accelerate onboarding time and improve user adoption.

Month View
Week View
Day View
A month view of the Workforce Experience calendar.
A week view of the Workforce Experience calendar.
A day view of the Workforce Experience calendar.
notifications

Transparent communication

Realign organizational miscommunication

Reduce back-and-forth communication surrounding shift management by giving employees clear schedule visibility. Self-service allows employees to view transparent options for shift adjustments based on preferences and review the status of time off requests through proactive notifications.

See the new interface in action
1
A screenshot of a workforce experience component showing notifications from an agent's manager that reads "PTO Approved."
Data Connectivity

Connect your workforce data

Streamline schedule management, enhance existing investments, improve intraday operations, and simplify scheduling changes through integrated workforce functionalities.

See the new interface in action
Security

Integrate siloed data sources

Add value to existing investments with seamless integration between Aspect Workforce™ and our newly designed workforce experience. Enhance collaborative efforts and workflow efficiency across your business with robust connections between workforce tools.

Get a demo
UI Screenshot showing a logic setup for integrating data from another platform into WorkforceOS.
Security

Enhanced privacy by design

The new Cloud Workforce experience is not only SOC2 compliant, but also adheres to the seven principles and framework emphasized in privacy by design. Effortlessly balance user privacy and security with a user-centric interface made for ease-of-use.

See the new interface in action
Security

Mitigate data privacy risks

Our latest workforce experience is not only SOC2 compliant, but also adheres to the seven principles and framework emphasized in privacy by design. Effortlessly balance user privacy and security with a user-centric interface made for ease-of-use.

Get a demo
Aspect simplifies common scheduling and reporting challenges, allowing us to focus on higher-level objectives and optimize our operations in ways that weren’t possible before.
User
Matt Weilnau
Sr. Manager of Workforce Services
Organization

See how Aspect drives measurable results for 2M employees worldwide