Keep customers happy with quality management
Improve service levels by 15% or more
Reduce call abandon rate by up to 33%
Boost Net Promoter Scores (NPS) more than 40 points
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Comprehensive quality management features
Extensive evaluation tools
Gain insight into employee performance with interaction tools developed to evaluate voice and screen recordings. Align evaluation criteria with company goals to keep employees on track.
Extensive evaluation tools
Gain insight into employee performance with interaction tools developed to evaluate voice and screen recordings. Align evaluation criteria with company goals to keep employees on track.
PCI compliant recording
Tailor recording requirements to your company needs while ensuring PCI compliance at all times, effectively safeguarding customer information.
PCI compliant recording
Tailor recording requirements to your company needs while ensuring PCI compliance at all times, effectively safeguarding customer information.
Coaching and feedback
Utilize automatic coaching processes to give your employees immediate feedback when a customer interaction doesn’t go according to plan.
Coaching and feedback
Utilize automatic coaching processes to give your employees immediate feedback when a customer interaction doesn’t go according to plan.
Quick interaction retrieval
Find customer interactions in just a few clicks with customizable metadata search options. Resolve customer issues by quickly retrieving and reviewing interactions.
Quick interaction retrieval
Find customer interactions in just a few clicks with customizable metadata search options. Resolve customer issues by quickly retrieving and reviewing interactions.
Explore our workforce platform
Quality works in tandem with other Aspect tools to ensure your team is providing a high level of service. Boost the customer experience with trusted WEM software built for success.
