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Workforce Primer

What is workforce management?

Learn everything you need to know about WFM, from its importance to the key features that make a WFM solution effective.

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Jul 2025

AI in workforce scheduling: Understanding the impact and benefits

Daniella Deloatch
AI

Discover how AI is revolutionizing workforce scheduling, delivering benefits for businesses and employees through enhanced efficiency, accuracy, and flexibility in this comprehensive exploration.

AI
Automation
Scheduling
Workforce Management
Jul 2025

Spotlight On: Building software and leading teams with Karthi Gengaram

Daniella Deloatch
Spotlight On

Meta description: Discover Karthi Gengaram's 17-year journey at Aspect, from Principal Engineer to Manager of Engineering, and learn about the experiences that have shaped his career in software development and team leadership.

Spotlight On
Workplace Culture
Best Practices
Jul 2025

Balancing CX and EX: 5 actions you can take this quarter

Daniella Deloatch
Customer Service

Discover actionable strategies that balance customer experience (CX) and employee experience (EX) to optimize workforce performance and boost business success in today's challenging environment.

Customer Service
Employee Engagement
Best Practices
Jun 2025

Ask Aspect: Bringing a brand legacy back to life with Gillian Grefé

Daniella Deloatch
Ask Aspect

Explore Aspect's brand journey as Gillian Grefé, Director of Brand Marketing, discusses design inspiration, rebranding processes, creative teamwork, and customer-centered identity evolution in this insightful Q&A.

Ask Aspect
Best Practices
Jun 2025

The hidden cost of change: Understanding the full impact of switching WFM solutions

Colin Whelan
Workforce Management

Explore all the costs and considerations involved in switching workforce management vendors, including hidden and often overlooked fees, implementation, training, and integration, that impact total cost of ownership.

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Jun 2025

Spotlight On: Liz Boone’s journey from contact center to product management

Daniella Deloatch
Spotlight On

Meet Elizabeth (Liz) Boone, a dedicated Product Manager at Aspect, as she shares her unique career journey, valuable lessons, and passions both inside and outside the workplace in this employee spotlight interview.

Spotlight On
Workplace Culture
Apr 2025

Spotlight On: Carolyn Pilgrom on building customer success through strategic learning

Daniella Deloatch
Spotlight On

Meet Carolyn Pilgrom, Aspect's Director of Onboarding, Adoption, and Training, as she shares her journey from customer to leader, discussing her passion for transforming customer success through education, innovation, and strategic learning initiatives.

Spotlight On
Workplace Culture
Mar 2025

Leveraging human-AI collaboration in workforce management

Micheli Silva
AI

Discover how AI enhances workforce management by empowering employees, optimizing schedules, and enabling data-driven decisions. Learn about the future of human-AI collaboration in WEM.

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Case studies

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Sep 2024

How Best Egg turned to Aspect for an "all-in-one UI solution"

Daniella Deloatch
Case Study

Aspect partnered with Best Egg to improve their WFM and dialing operations processes for more clarity on duties and responsibilities along with increased visibility to multiple lines of business.

Sep 2024

How a global media company saved money by enhancing customer satisfaction

Daniella Deloatch
Case Study

The Company is a global media and technology company. From the connectivity and platforms they provide, to the content and experiences they create, they reach hundreds of millions of customers, viewers and guests worldwide. With over 180,000 employees, including approximately 55,000 contact center agents, their WFM needs are one of the most expansive in the world.

Sep 2024

How we helped Asurion increase agent satisfaction and lower absenteeism

Workforce Management

Discover how Asurion's innovative use of Aspect technology solutions transformed their contact center operations, boosting employee engagement, reducing absenteeism, and improving customer service.

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