Make performance about people, not numbers

A UI screenshot showing a contact center agent's close rates and average handle times.

Achieving peak workforce performance starts with encouraging your team. Aspect Performance™ gives you the actionable data insights to drive your team to success.

Reach new heights in performance potential

Raise service quality scores by 15% or more

Increase transactional sales by at least 10%

Retain employees and reduce attrition by 50%

Benefits

Improve team productivity

Set measurable objectives and use real-time performance metrics to track progress. Data insights will give you a comprehensive performance management view to build new business strategies.

A UI Screenshot showing an overview of agents' quality scores.
Benefits

Raise employee retention

Acknowledge your employees for all their hard work and achievements. Aspect Performance gives supervisors a clear look into employee workflows, providing space for acknowledgment to improve morale and retention.

Benefits

Cohesive company-wide alignment

Eliminate room for goal misalignment in your large workforce. Promote workforce performance cohesion across your business through strategic goal alignment and effective communication systems.

Benefits

Clear, meaningful feedback

Create a continuous feedback loop for employees to receive immediate support. Integrate Performance with learning systems to offer employees growth and improvement opportunities with each customer interaction.

A UI screenshot showing metrics that track an agent's performance before and after coaching.
Features

Performance management features for every goal

Performance tracking

Intuitive dashboards make it easy to review metrics and find areas for improvement. Set standardized performance indicators across teams to review uniform tracking.

KPI analytics and reporting

Aspect Performance conveniently integrates with your existing systems to measure KPIs against other data sources. Generate comprehensive reports so you never miss an important data point.

Strategic goal alignment

Organize how individual goals and performance connect to company-wide business objectives. Visualize and track goal progress on a straightforward platform.

Supervisor-employee communication

Improve team communication with a tool that provides continuous interaction. Make sure your team receives timely feedback and support from leadership.

Customize your workforce toolkit

When partnered with Aspect League, Performance can help cultivate a culture that promotes hard work and greater reward. Activate Performance with other Workforce Enterprise tools for a powerful full connection experience.

Reimagine your workforce experience

Schedule a demo to see how Aspect can power your workforce and drive growth.