Advanced Forecasting with Aspect Workforce

Optimize demand planning with forecasting software

Greater precision, better planning

Aspect Workforce uses advanced algorithms to accurately forecast future contact center volumes by analyzing historical patterns and external data.

Unlock smarter strategies

Run unlimited "what-if" forecasting scenarios to optimize workforce planning, quickly adapting to changes and exploring the best strategies.

Refine forecasts in real-time

Automatic reforecasting and intraday planning lets you easily adjust staffing throughout the day, using real-time data to stay ahead of demand.

Optimize scheduling

Accurate forecasting supports staffing plans that align with real demand while promoting flexible scheduling and better employee work-life balance.

Contact center forecasting tools built for precision

Historical analysis

Predict volumes using historical data trends.

What-if scenarios

Explore the best strategies without limitations.

Automated reforecasting

Minimize manual tasks with automatic adjustments.

Multi-channel support

Accurately forecast demand across all contact types.

Predict future staffing needs with unparalleled accuracy

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AI-powered forecasting capabilities

Advanced algorithms

Analyze historical and external data for enhanced precision.

Flexible controls

Choose as much or as little automation as you want throughout the forecasting processes.

Peak period optimization

Create accurate predictions to meet demand during high-volume seasons.

Forecast allocation

Divide forecasts across multiple locations and teams, including remote and hybrid models.

Budget forecasting

Forecast labor needs and resource allocation to avoid staffing issues and promote cost savings.

Service level analysis

Predict and optimize your workforce to meet demand and protect service levels.

Performance tracking

Forecast future employee performance and adjust coaching strategies.

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Featured case study

How a home appliance company used automation to save thousands of hours

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FAQs

How far in advance can I create forecasts with Aspect Workforce?
You can create both short-term and long-term forecasts based on your needs. The system allows for flexible forecasting periods, from intra-day adjustments to long-term strategic planning, using historical data patterns to maintain accuracy regardless of the timeframe. Learn more about workforce forecasting and discover how to effectively plan for both short-term and long-term needs.
Can I integrate external factors into my forecasts?
Yes, Aspect Workforce's advanced algorithms can utilize integrated external data and incorporate various factors such as seasonal trends and business events to create more accurate forecasts that account for all variables affecting contact center volume.
How does the "what-if" scenario planning work?
The system allows you to create unlimited hypothetical scenarios by adjusting different variables like staffing levels, call volumes, or handle times. Then, you can compare these scenarios to identify the most effective strategies without impacting your active operations.
How does real-time re-forecasting help during unexpected events?
When unexpected situations arise, the system automatically updates forecasts using real-time data. This allows managers to quickly adjust staffing levels and resource allocation to maintain service levels, even during unforeseen circumstances like system outages or sudden demand spikes.
Why is Aspect forecasting superior to other vendors?
Our solution outperforms competitors by combining sophisticated algorithms for historical and real-time analysis with unlimited scenario planning. Aspect Workforce integrates external factors and automatically adapts to changing conditions through real-time re-forecasting. With comprehensive intra-day planning tools and an intuitive interface backed by deep workforce expertise, organizations can optimize their workforce planning with confidence.
Learn more about why Aspect beats the competition and how our forecasting functionalities deliver optimal results.