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Aspect Professional Services Business Consulting Data Sheet

Identify how you can optimize your Aspect investment for better business continuity, agent empowerment and customer experiences.
Fecha: 05/05/2021       
Professional Services


Tools for the Mobile Workforce White Paper

As it’s become commonplace for more agents to work from home Aspect offers contact centers a mobile application that mimics the desktop option. Smartphone access enables access to WFM scheduling, performance metrics in real time.
Fecha: 29/04/2021       
Workforce Optimization, Aspect Workforce Management, Aspect Workforce Optimization


William Hill Case Study

Global online betting and gaming company using Aspect’s WFM Assessment Tool certified by Frost & Sullivan.
Fecha: 30/03/2021       
Workforce Optimization, Aspect Workforce Management


Call Design - Homecare Medical - Aspect Workforce Management Case Study

Call Design - Homecare Medical - Aspect Workforce Management Case Study
Fecha: 28/01/2021       
Contact Center, Workforce Optimization, Aspect Workforce Management


Hospedaje en la Nube Aspect

La Nube global de Aspect es la plataforma hospedada de comunicación multicanal más grande en el mundo, con centros de datos en América del Norte, Europa y Asia. Hemos desarrollado una profunda experiencia en la provisión de arquitecturas “carrier-grade” masivas y mejores prácticas que ayudan a nuestros clientes a transformar su experiencia de cliente, reduciendo costos e innovando en formas que nunca se creyeron posibles.
Fecha: 31/07/2020       
Aspect Proactive Engagement Suite, Aspect Quality Management


Aspect Workforce Mobile Data Sheet

Aspect Workforce Mobile provides immediate access for your staff and management to your Aspect Workforce Management system directly from their mobile devices. Empower agents to self-manage their schedules remotely, and provide supervisors with the tools they need to track schedules, agent requests and intra-day performance from smart phones and tablet devices while they are “on the go.”
Fecha: 14/07/2020       
Workforce Optimization, Aspect Workforce Management


Aspect Engagement Analytics Connector for Aspect Performance Management Datasheet

Aspect Performance Management (APM) can quickly reveal valuable new insights by enabling the tracking of personal and group performance vs. goal in a wide range of KPIs with data sourced from many contact center systems. To capture important metrics from the actual contents of customer conversations, you also need Engagement Analytics data. This connector allows APM to source categories, scores and metrics for APM.
Fecha: 26/06/2020       
Workforce Optimization, Aspect Performance Management, Aspect Engagement Analytics


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