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Aspect Engagement Analytics Connector for Aspect Performance Management Datasheet

Aspect Performance Management (APM) can quickly reveal valuable new insights by enabling the tracking of personal and group performance vs. goal in a wide range of KPIs with data sourced from many contact center systems. To capture important metrics from the actual contents of customer conversations, you also need Engagement Analytics data. This connector allows APM to source categories, scores and metrics for APM.
Fecha: 26/06/2020       
Workforce Optimization, Aspect Performance Management, Aspect Engagement Analytics


Estudio de Caso de BAC Credomatic

Los bots de autoservicio y los agentes en vivo se unen para ofrecer al cliente experiencias excepcionales.
Fecha: 19/06/2020       
Contact Center, Workforce Optimization, Aspect Workforce Management, Aspect Via Platform


What You Need to Know About Aspect Workforce Management in the Cloud

Organizations have discovered the many benefits of cloud delivery. Learn why Aspect WFM in the cloud is a great first step in moving your contact center to the cloud.
Fecha: 24/01/2020       
Contact Center, Workforce Optimization, Aspect Via Platform, Other, Aspect Workforce Optimization


Globe Telecom Case Study

Globe Telecom, Inc. (Globe) is a major provider of telecommunications services in the Philippines. Aside from consumer services, Globe Telecom offers business solutions to enterprise and corporate customers. Learn how Globe Telecom improve the quality of all customer interactions and lower operational cost through Aspect Unified IP.
Fecha: 17/06/2019       
Contact Center, Aspect Unified IP


CX Pro’s Guide to Speech Analytics

Speech Analytics is usually thought of as a way to improve agent quality, but it can be a very powerful tool for understanding the Voice of the Customer. This insightful report explains in detail how speech analytics can take CX to new levels.
Fecha: 16/04/2019       
Workforce Optimization, Aspect Performance Management, Aspect Quality Management, Aspect Workforce Management


Austrian Post Case Study

Austria’s leading logistics and postal services provider
Fecha: 07/12/2018       
Professional Services, Aspect Workforce Management


Speech Analytics Solutions for Energy & Utility Companies Brochure

Although energy market regulation in the US varies from state to state, all energy and utility companies face the same pressure to provide top notch customer service and reliable information to their consumers regardless of whether they are in a competitive or monopoly market. Providers must make sure that their front-line agents are providing effective, efficient quality service to keep customers happy throughout the full life cycle of their consumer relationship.
Fecha: 26/10/2018       
Workforce Optimization, Aspect Engagement Analytics


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