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劳动力入门

什么是劳动力管理?

了解您需要了解的有关 WFM 的所有信息,从其重要性到使 WFM 解决方案生效的关键功能。

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Oct 2025

How Aspect ensures union agreements are honored every day

Donna Lightfoot
Compliance

Turn collective bargaining agreements into executable, auditable schedules. Automate seniority bidding, overtime compliance, and mandated breaks with Aspect’s WFM.

Compliance
Oct 2025

6 steps for making AI accessible and practical in the workplace

Daniella Deloatch
AI

Learn practical approaches to implement AI in the workplace, fostering a human-AI partnership that enhances employee productivity without replacing human value.

AI
Automation
Workforce Trends
Sep 2025

The strategic path to cloud WEM: Minimizing risk while maximizing innovation

Daniella Deloatch
Cloud-based WEM

Learn how phased cloud adoption can help contact centers transition to modern workforce engagement management solutions while minimizing disruption and maximizing operational benefits.

Cloud-based WEM
Workforce Engagement Management
Workforce Management
Workforce Trends
Sep 2025

Transforming work in the AI era: A two-part executive conversation (Part 2)

AI

Discover how industry leaders are successfully balancing human connection with AI technology to transform customer experience in today's rapidly evolving business landscape.

AI
Automation
Workforce Trends
Sep 2025

Transforming work in the AI era: A two-part executive conversation (Part 1)

Daniella Deloatch
AI

Industry leaders discuss how organizations can balance technological advancements with human-centric approaches to maximize workforce intelligence in an AI-driven world.

Workforce Trends
AI
Automation
Sep 2025

Transforming property and casualty insurance with Aspect workforce solutions

Daniella Deloatch
Workforce Management

Discover how Aspect's advanced workforce technology solutions are revolutionizing the property and casualty insurance industry by enhancing policyholder experiences, streamlining claims processes, and driving operational efficiency in today's competitive market.

Workforce Management
Workforce Trends
Sep 2025

Stability as a competitive advantage: Choosing WFM partners that stand the test of time

Derek Adams
Workforce Management

Discover how vendor stability in workforce management solutions protects your business from the hidden costs and operational disruptions caused by industry consolidation and volatility.

Workforce Management
Workforce Trends
Best Practices
Workforce Engagement Management
Sep 2025

问 Aspect: Beyond the buzzwords—Kelly Maiden on creating real value in workforce technology

Daniella Deloatch
Ask Aspect

Join Aspect’s VP of Marketing, Kelly Maiden as she reveals how Aspect builds trust and delivers real value in workforce technology, focusing on solving concrete challenges over chasing industry buzzwords.

Ask Aspect
AI
Workplace Culture
Best Practices
Workforce Management

案例研究

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Aug 2024

BPO Collections 通过透明的员工参与度促进良性竞争

Gamification

了解 BPO Collections 如何通过Aspect League利用互动、游戏化和技能开发工具来提高代理的工作效率、合规性和业绩。

Aug 2024

William Hill 如何使用 Aspect 创建以客户体验为中心的劳动力解决方案

Workforce Management

了解 William Hill 如何通过 Aspect 解决方案优化运营、建立基准统计数据并阐述强有力的劳动力投资商业案例。

Aug 2024

Whakarongorau Aotearoa 使用强大的导入工具(由 Call Design 赞助)改变新员工的入职流程

Workforce Management

了解 Aspect 劳动力规划解决方案如何改变华卡龙戈劳奥特亚罗阿的运营,提高克赖斯特彻奇清真寺枪击事件和 COVID-19 疫情等关键事件期间的效率。

Aug 2024

NRTC 通过员工队伍自动化(与 Call Design 合作)每年节省了 100 个小时

Automation

了解全国农村电信合作社 (NRTC) 如何利用 Alvaria Workforce 实现劳动力管理转型,减少手动任务,改善日程安排,每年节省 100 多个小时。

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