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A deep dive on predictive analytics and AI from 2025 to 2026: what separated top performers, why an AI “reality check” is coming, how to operationalize ROI, and where agentic AI, governance, and edge analytics matter most—plus how Aspect helps you execute.
Discover how Aspect's latest Q4 release empowers teams with AI-driven forecasting, global expansion, streamlined workflows, and the evolving Aspect Intelligence™ framework—delivering smarter workforce management through human-centered, compliant innovation.
Learn how contact center leaders can prevent burnout and build sustainable performance by managing energy and workforce capacity smarter.
Learn how workforce data analytics helps enterprise contact centers optimize staffing, reduce costs, and improve agent performance through actionable data and real-time insights.
Discover what makes the best workforce management software for contact centers. Learn key features, benefits, and how they help optimize scheduling, forecasting, and agent engagement.
Learn how to manage a call center effectively with strategies for tracking KPIs, optimizing workforce scheduling, and leveraging WFM tools to improve performance, reduce costs, and boost agent engagement.
Turn collective bargaining agreements into executable, auditable schedules. Automate seniority bidding, overtime compliance, and mandated breaks with Aspect’s WFM.
Learn practical approaches to implement AI in the workplace, fostering a human-AI partnership that enhances employee productivity without replacing human value.
案例研究
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领先的宠物用品公司统一了联络中心并提高了服务水平
一家领先的美国宠物用品制造商通过实施Aspect的员工敬业度解决方案、提高服务水平、减少呼叫放弃率和加强多渠道支持，改善了客户服务和绩效。
惠而浦如何使用自动化节省数千小时
Best Egg 是如何向 Aspect 求助 “一体化用户界面解决方案” 的
Aspect与Best Egg合作，改善了他们的WFM和拨号操作流程，使职责和责任更加明确，同时提高了多个业务领域的知名度。
一家全球媒体公司如何通过提高客户满意度来省钱
该公司是一家全球媒体和技术公司。从他们提供的连接和平台，到他们创造的内容和体验，它们吸引了全球数亿客户、观众和访客。他们拥有超过 180,000 名员工，包括大约 55,000 名呼叫中心客服，他们的 WFM 需求是世界上最广泛的需求之一。
