Optimize demand planning with forecasting software
Greater precision, better planning
Aspect Workforce uses advanced algorithms to accurately forecast future contact center volumes by analyzing historical patterns and external data.
Unlock smarter strategies
Run unlimited "what-if" forecasting scenarios to optimize workforce planning, quickly adapting to changes and exploring the best strategies.
Refine forecasts in real-time
Automatic reforecasting and intraday planning lets you easily adjust staffing throughout the day, using real-time data to stay ahead of demand.
Optimize scheduling
Accurate forecasting supports staffing plans that align with real demand while promoting flexible scheduling and better employee work-life balance.
Contact center forecasting tools built for precision
AI-powered forecasting capabilities
Advanced algorithms
Analyze historical and external data for enhanced precision.
Flexible controls
Choose as much or as little automation as you want throughout the forecasting processes.
Peak period optimization
Create accurate predictions to meet demand during high-volume seasons.
Forecast allocation
Divide forecasts across multiple locations and teams, including remote and hybrid models.
Budget forecasting
Forecast labor needs and resource allocation to avoid staffing issues and promote cost savings.
Service level analysis
Predict and optimize your workforce to meet demand and protect service levels.
Performance tracking
Forecast future employee performance and adjust coaching strategies.
FAQs
- How far in advance can I create forecasts with Aspect Workforce?
- Can I integrate external factors into my forecasts?
- How does the "what-if" scenario planning work?
- How does real-time re-forecasting help during unexpected events?
- Why is Aspect forecasting superior to other vendors?
