With the continued rise of identity theft and also the desire by companies to securely help customers access information as rapidly as possible, “voice biometrics” has emerged as a way to answer these challenges and secure customer data. Voice biometrics can be used alone to provide a convenient method of authentication via “voiceprints”, or as part of a two-factor authentication process, combined with something the customer “knows” (like a password or PIN) or “has” (like a cell phone with a caller ID, or a credit card) to provide an extra layer of security for sensitive information and financial transactions.
Our Voice Biometrics Partners
Voice Biometrics Group
Historically, voice biometrics has been difficult to install and configure within an application. Aspect has partnered with Voice Biometrics Group (VBG), a leading voice biometrics provider to make voice biometrics implementation simple both in the Aspect Cloud as well as on-premises. You can try it for free in the Aspect Cloud along with either Aspect CXP or Prophecy.
VBG’s team has over ten years of proven experience delivering voice authentication services via our IVR platform. VBG’s Software-as-a-Service (SaaS) model allows developers to quickly and easily integrate voice authentication into their IVR, call center, enterprise, and mobile applications. VBG’s next generation voice biometric engine is text and language independent and supports static passphrases, random numbers, and natural speech – giving customers maximum flexibility. And, their simple VoiceXML API allows dialog designers to quickly and easily integrate enrollment and verification functions into their applications – without the need for advanced programming skills. VBG has clients and partners around the world and has deployed applications in multiple industries, including financial services, law enforcement, insurance, electronics manufacturing, online education, entertainment, mobile workforce, and clinical research.
Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. In addition, Nuance is the global leader in Voice Biometrics with hundreds of successful deployments and over 120 million voiceprints. Nuance’s market leading FreeSpeech and VocalPassword products set the standards for passive and active voice biometrics. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
STC Group is the leading developer of voice and multimodal biometric systems, as well as solutions for audio and video recording, processing and analysis. With one of the largest R&D teams in the industry and more than 25 years of experience, STC Group is well known for solutions implemented by some of the largest international companies in banking, security, telecom and public sectors.
Aspect supports multiple customer deployments in the Aspect Cloud, as well as on-premises. Example deployments with VBG include:
- Wire Transfer
- Government Immigrant Check-in
- Customer Service Authentication
- Employee Workforce Management Check-in
Voice Biometrics delivers an ROI in nearly every contact center environment. See what your savings might be using the ROI Calculator from our partner VBG.
Want to learn more or try it? Please get in touch with us by calling, clicking on Chat with Sales or filling in the form on the right!
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