Aspect FAQs | How does efficient workforce management help a contact center?

Related questions

What engagement tools does Workforce Enterprise offer?

Workforce Enterprise provides a variety of tools to keep employees engaged, including:

Real-Time Dashboards: Visualize performance metrics and KPIs in real-time for immediate feedback and recognition.

Gamification: Features like competitions, leaderboards, badges, and rewards motivate employees to achieve goals.

Flexible Scheduling: Options to schedule using employee preferences, improving work-life balance.

Employee Self-Service: Employees can manage their schedules, request time off, and swap shifts with ease.

Mobile Access: Your team can stay engaged and motivated from anywhere at any time.

What is Aspect League?

Aspect League turns work into play with gamification tools to keep employees engaged, happy, and productive. League includes competitions, challenges, and leader dashboards to improve employee retention while encouraging business growth.

What is Aspect Workforce?

Aspect Workforce is our comprehensive WFM solution to help you strategically manage your organization. Workforce enables precise forecasting, various scheduling options, real-time adherence insights, and employee self-service to boost productivity while reducing cost.

What is Aspect Workforce Enterprise?

Workforce Enterprise is a comprehensive suite of workforce engagement management tools. Enterprise includes four scalable tools, Aspect Workforce, Quality, Performance, and League, to elevate and empower your business.

How does WorkforceOS handle shift changes?

WorkforceOS makes shift management transparent, displaying available shifts that fit employee defined preferences. Changes requested can be automatically evaluated or managers can approve or deny requests with one click and an option to provide additional context to explain decisions. In some cases, WorkforceOS will propose alternate change options that have a high likelihood of approval.

Is there a limit on how many employees WorkforceOS can support?

No, there are no limits. WorkforceOS is built as a scalable solution to support as many employees as needed.

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