Aspect FAQs | Are you able to bulk upload schedules?

Related questions

How does Workforce Enterprise empower employees to manage their schedules?

Workforce Enterprise empowers employees with self-service scheduling tools that enhance flexibility and autonomy, leading to higher satisfaction and reduced administrative burdens for managers. Enterprise offers a self-service portal where employees can manage their schedule, request available overtime, and set work schedule preferences.

How does Workforce Enterprise simplify schedule management for managers?

Automated scheduling tools utilize historic data to predict labor needs and ensure proper scheduling recommendations are made. Workforce Enterprise automates employee request evaluation limiting the time managers spend on scheduling tasks.

How does WorkforceOS handle shift changes?

WorkforceOS makes shift management transparent, displaying available shifts that fit employee defined preferences. Changes requested can be automatically evaluated or managers can approve or deny requests with one click and an option to provide additional context to explain decisions. In some cases, WorkforceOS will propose alternate change options that have a high likelihood of approval.

Is there an option for agents to trade and/or bid out their schedule?

Our flexible shift bid feature enables companies to offer 'build your own schedule' capabilities to gig economy contact center staff while ensuring the resulting schedules will meet business rules set by the contact center forecasting software.

How do you schedule multiple sites without having to make additional changes?

The workforce modules in Aspect's WEM base package can forecast, schedule, and track (IDP) for multiple sites without the need for additional changes. Agents can be assigned to specific sites or used in other sites. The base package also includes a module which offers advanced networking and staff scheduling capabilities to provide a global perspective for centers that share contacts across multiple sites.

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