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Platform

WorkforceOS

The all-in-one Workforce Engagement Management platform

WorkforceOS is our all-in-one platform including Workforce™, the most powerful WEM solution on the market, plus our next-generation workforce experience to empower employees in their day-to-day.

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Included with WorkforceOS

Workforce

Forecasting, scheduling, and reporting to make your contact center more effective.

Workforce experience

beta

Our next-generation, intuitive interface designed with your workforce in mind.

Performance

Actionable data insights that help you drive your team to success.

Quality

Set and track goals across every touchpoint throughout the customer’s journey.

League

Invigorate your workplace with gamification—challenges, competitions, and prizes.

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Outcomes

Develop, define, and attain your business goals

Enhance employee engagement

Drive operational efficiency

Strengthen work culture

Ensure ideal staffing

Promote work-life balance

Manage workforces of all sizes

Maximize ROI

Customize your workforce solutions

Browse all outcomes

Outcomes

Enhance employee engagement

Drive operational efficiency

Strengthen work culture

Ensure ideal staffing

Promote work-life balance

Manage workforces of all sizes

Maximize ROI

Customize your workforce solutions

Resources

Company

Services

Are you able to bulk upload schedules?

Yes, there is a standard segment import feature that is used for uploading schedules in bulk for contact center scheduling.

Futher reading

Scheduling & forecasting

Related questions

How do you schedule multiple sites without having to make additional changes?

The workforce modules in Aspect's WEM base package can forecast, schedule, and track (IDP) for multiple sites without the need for additional changes. Agents can be assigned to specific sites or used in other sites. The base package also includes a module which offers advanced networking and staff scheduling capabilities to provide a global perspective for centers that share contacts across multiple sites.

Is there an option for agents to trade and/or bid out their schedule?

Our flexible shift bid feature in Aspect Workforce™ enables companies to offer 'build your own schedule' capabilities to gig economy contact center staff while ensuring the resulting schedules will meet business rules set by the contact center forecasting software.

How does this new workforce experience handle shift changes?

Aspect's new employee interface makes shift management transparent, displaying available shifts that fit employee defined preferences. Changes requested can be automatically evaluated or managers can approve or deny requests with one click and an option to provide additional context to explain decisions. In some cases, the application will propose alternate change options that have a high likelihood of approval.

How does WorkforceOS ™ simplify schedule management for managers?

Automated scheduling tools utilize historic data to predict labor needs and ensure proper scheduling recommendations are made. WorkforceOS™ automates employee request evaluation limiting the time managers spend on scheduling tasks.