EXPLORE OUR INNOVATIVE CALL CENTER SOLUTIONS

After implementing Aspect Via WFM, for the first time Ring was operating like a true WFM team and contact center. We could see things in real-time, program schedules, keep track of how agents were spending their time and gain visibility into metrics that were previously unavailable like shrinkage. 

Joey Provencio
Senior Manager, Support Operations

We chose Aspect because of their deep understanding of what it takes to bring a superior customer experience to an international brand like Lidl. It’s been a fantastic collaboration throughout conception to roll out.

Alex Murray
Digital Director

Aspect’s contact center technology is like a plug and pay solution. We were able to implement it in just a few months’ time. 

Dennis L Matutina
Executive Vice President, Center Head – Channel Development

One of the greatest advantages to switching to Aspect CXP Pro is the back-end manageability. We now have a nimble environment where we can make changes and create and run new promotions without extensive development costs. These promotions have resulted in increased revenue for the state and improved player engagement.

Joyce Mason
IT System Administrator

I’ve used Aspect Workforce Management for years, and when it came time to upgrade our old system, I knew that Aspect would help us meet the requirements of our contact center, reduce our costs and deliver advanced reporting.

Isabel De Almeida
VP Workforce Operations

This implementation is a huge, but necessary undertaking as part of our ultimate goal of offering a best-in-class customer experience both from an airline operations and contact center perspective,” 

Teresa Laraba
Senior Vice President for Customers