Powering Enterprises.

Empowering Agents.

We know what it takes to keep best-in-class enterprise call centers operating at peak performance. It takes best-of-breed contact center and workforce optimization software that's powerful enough to ignite agent performance and deliver truly responsive, omnichannel customer care.

Tagline
 
YOUR WORKFORCE OPTIMIZATION SOLUTION ➔
 
YOUR CONTACT CENTER SOLUTION ➔

Picking Contact Center Technology?
Read the Contact Babel US Contact Center Decision Makers’ Guide to help you through the selection process.
Why Invest in Speech Analytics?
10 Reasons to Invest in Speech Analytics (Pelorus Associates)
Who is Your GEM?
Do you know a contact center agent using Aspect software to "Go the Extra Mile"? Nominate them for a GEM Award.
It's Still GO TIME!
See the highlights from ACE 2019, including key moments from popular speakers and sessions.

1.5 million

Agents

80+ 

Countries

100 million

Daily

interactions

30+ billion

Annual

interactions

Your Business Runs on Customer Experience.

When it comes to solving today's toughest CX challenges, Aspect is focused on helping you overcome obstacles and achieve a healthier bottom line. We know what drives the success of businesses like yours, and we deliver results.

Improve Customer Service
Improve
Customer Service
61% of consumers switch brands
due to poor CX
* Microsoft 2018 State of Global Customer Service Report
See Our Solution for
Union Bank
Open
Aspect's omnichannel interaction management software
enabled UnionBank to pivot to
a digital customer engagement strategy
that helped increase sales by 73%.
Read Full Story

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Reduce Agent Turnover
Reduce
Agent Turnover
Contact centers see an average turnover rate of 30-45%*, more than 2x other occupations
* Daily Pay
See Our Solution for
Savvy
Open
Savvy used Aspect workforce optimization software
to promote agent engagement and succeeded in
elevating agent productivity by 30%,
as well as other impressive gains.
Read Full Story

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Minimize Hold Times
Minimize
Hold Times
Businesses keep customers waiting an average of 75 seconds* – about 60% longer than they should
* No Jitter
See Our Solution for
The General
Open
Aspect's robust IVR capabilities enabled The General to
increase self-service containment rates by 65%
resulting in greater overall customer satisfaction
and lower interaction costs.
Read Full Story

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Aspect Drives Customer Contact and Workforce Optimization for:

4 of the top 5 commercial banks

4 of 5
TOP COMMERCIAL
BANKS

8 of the top 10 telecom providers

8 of 10
TOP TELECOM
PROVIDERS

6 of the top 6 airline carriers

6 of 6
TOP AIRLINE
CARRIERS

4 of the top 5 healthcare providers

4 of 5
TOP HEALTHCARE
PROVIDERS

4 of the top 5 general merchandisers

4 of 5
TOP GENERAL
MERCHANDISERS

SEE WHAT OUR CUSTOMERS SAY

What We Do.

Aspect powers many of today's top businesses and industry-leading contact centers. Eliminate silos, expand your customer engagement capabilities and plug in to best-of-breed applications for interaction management and workforce optimization.

Cloud contact center platform

A powerful, flexible technology platform to drive your enterprise, deployable on premise or in a private, public or hosted cloud environment
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Automated and live
interaction management

True omnichannel contact center capabilities for voice, email, SMS, chat and social interactions
LEARN MORE

Workforce optimization
and employee engagement

Award-winning, highly scalable software for optimal workforce, quality and
performance management
LEARN MORE

Global enterprise customer base

Over 2100 enterprise customers trust Aspect to power their customer engagement and workforce optimization solutions
LEARN MORE

Highly scalable deployments

Aspect specializes in meeting the needs of fast-growing businesses, serving our largest WFO customer with 65,000+ seats and our largest contact center customer with 20,000+ seats
LEARN MORE
 
 

The Aspect Software User Group Association (ASUGA) is an independent, free organization that brings people together to share information and ideas on both Aspect solution use and professional development.

JOIN ASUGA NOW
 
Aspect Team Members are Blogging About:

Deliver Personalized Care Across Channels: Join us at Customer Contact West: A Frost & Sullivan Executive MindXchange

10/15/2019 Michael Kropidlowski

Aspect® Unified IP® Infinity™ Program

10/9/2019 Pete Lavache

How Important is Customer Service to Organizations?

9/20/2019 Maddy Hubbard

 
 
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