How do you schedule multiple sites without having to make additional changes?

The workforce modules in Aspect's WEM base package can forecast, schedule, and track (IDP) for multiple sites without the need for additional changes. Agents can be assigned to specific sites or used in other sites. The base package also includes a module which offers advanced networking and staff scheduling capabilities to provide a global perspective for centers that share contacts across multiple sites.

Related questions

How does Workforce Enterprise empower employees to manage their schedules?
How does Workforce Enterprise simplify schedule management for managers?
How does WorkforceOS handle shift changes?
Are you able to bulk upload schedules?
Is there an option for agents to trade and/or bid out their schedule?
A UI screenshot showing an abstract version of the Workforce OS agent dashboard.

Request a demo

Experience the platform that helped define workforce solutions and explore new offerings designed to enhance your team’s workday.