The Alvaria brand will continue to exist, focusing on its strengths in outbound contact center solutions. This strategic split allows Aspect and Alvaria to concentrate on their respective areas of expertise, ensuring that both brands can offer the best possible solutions to their customers.
The return of Aspect means a renewed focus on delivering top-tier workforce management solutions that are rooted in decades of industry experience. You can expect continued enhancements to our Workforce Enterprise Suite (formerly Alvaria Workforce Classic) and the introduction of a new, intuitive workforce engagement platform ‘WorkforceOS’ designed with the employee experience at its core.
Aspect is being brought back to leverage its strong heritage and leadership in the contact center and workforce management industries. By focusing on what Aspect does best—innovating in workforce technology—we can better serve our customers and meet the evolving needs of the modern workforce.