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In this insightful Q&A, Aspect's Strategic Manager Kelly Person shares expertise on workforce planning success, drawing from over 20 years of contact center experience to discuss the importance of business integration, customer relationships, and balancing digital with human interactions.

Explore Aspect's strategic vision and philosophy for AI in workforce management, emphasizing human-centric innovation, practical applications, and responsible development for enhanced workforce engagement.

CSAT vs NPS: Learn the differences, how to calculate each, and when to use them to improve CX in your contact center.

Discover how prioritizing agent experience in contact center technology drives ROI, improves customer satisfaction, and creates lasting business value through purpose-built workforce management solutions.

Discover how AI technology can enhance human experiences in contact centers by supporting agents, improving customer interactions, and creating a more empathetic service environment while maintaining the essential human touch.

Dive into a conversation with Beth Zindel, Aspect's Marketing Operations leader, as she shares insights from her 25-year journey, discussing innovation, leadership, and the evolving landscape of marketing technology.

Discover how Aspect's focused innovation approach to workforce management technology delivers specialized solutions that drive efficiency, reduce complexity, and promote cost savings in enterprise organizations.

Discover how workforce management (WFM) platforms enables seamless omnichannel customer support, from smart forecasting to agent engagement.

A global media and technology company improved customer service and workforce management by consolidating call queues and centralizing workforce data using Aspect Workforce, while also integrating a Microsoft Teams chatbot to simplify agent scheduling and enhance operational efficiency.

Discover how Asurion's innovative use of Aspect technology solutions transformed their contact center operations, boosting employee engagement, reducing absenteeism, and improving customer service.

Discover how BC Services, a prominent accounts receivable management company, transformed its call center operations using innovative game mechanics.

Discover how RCN improved agent performance, enhanced customer experiences, and achieved remarkable gains in customer satisfaction through advanced analytics and quality monitoring.