The rise of the gig economy: Freedom or exploitation?

Date
Jun 17, 2025
Time
12:00 pm
EST
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Shawn Livengood

Solution Consultant

Shawn Livengood

Solution Consultant


Ian Storm

Director, Strategic Solutions

Ian Storm

Director, Strategic Solutions


Ian’s career in the contact center space began as an unsuccessful debt collector. Thankfully, he found a much better fit in the contact center space by utilizing speech analytics and performance management metrics to create operational KPIs to empower the public sector to make informed decisions. With Aspect for the past two years, Ian enjoys guiding clients on how to create a discovery culture focused on following curiosity to actionable insights and solutions. To ensure successful implementations, Ian has worn nearly every hat in SaaS from Project Manager to Integration Architect, but there’s always been one common thread: he enjoys bringing people and ideas together cross-functionally to make something special. If it happens to reduce risk and increase revenue for organizations, even better! Personally, Ian is a busy father of two children and one adorable fox red lab. As a lifelong resident of Western New York, Ian is still holding his breath waiting for the Buffalo Bills to win their first super bowl. Until that happens, Ian distracts himself with boxing, organizational psychology podcasts, and learning how to run for long distances.

Carolyn Pilgrom

Director, Onboarding Adoption and Training

Carolyn Pilgrom

Director, Onboarding Adoption and Training


With a robust career spanning over two decades, Carolyn Pilgrom is the Director of Onboarding, Adoption, and Training (OATs) at Aspect Software and leverages her extensive expertise in workforce planning, process improvement, and training development. Carolyn also brings her experience as a Principal Solutions Consultant, where she focused on operational excellence, business process improvement, and strategic implementation, to this role. Under her leadership, Aspect’s OATs team develops comprehensive e-learning modules, streamlines onboarding processes, and implements effective adoption strategies that enhance user engagement and competency.

Zoom

Watch a recording of this webinar on Zoom

Shawn Livengood

Solution Consultant

Shawn Livengood

Solution Consultant


Ian Storm

Director, Strategic Solutions

Ian Storm

Director, Strategic Solutions


Ian’s career in the contact center space began as an unsuccessful debt collector. Thankfully, he found a much better fit in the contact center space by utilizing speech analytics and performance management metrics to create operational KPIs to empower the public sector to make informed decisions. With Aspect for the past two years, Ian enjoys guiding clients on how to create a discovery culture focused on following curiosity to actionable insights and solutions. To ensure successful implementations, Ian has worn nearly every hat in SaaS from Project Manager to Integration Architect, but there’s always been one common thread: he enjoys bringing people and ideas together cross-functionally to make something special. If it happens to reduce risk and increase revenue for organizations, even better! Personally, Ian is a busy father of two children and one adorable fox red lab. As a lifelong resident of Western New York, Ian is still holding his breath waiting for the Buffalo Bills to win their first super bowl. Until that happens, Ian distracts himself with boxing, organizational psychology podcasts, and learning how to run for long distances.

Carolyn Pilgrom

Director, Onboarding Adoption and Training

Carolyn Pilgrom

Director, Onboarding Adoption and Training


With a robust career spanning over two decades, Carolyn Pilgrom is the Director of Onboarding, Adoption, and Training (OATs) at Aspect Software and leverages her extensive expertise in workforce planning, process improvement, and training development. Carolyn also brings her experience as a Principal Solutions Consultant, where she focused on operational excellence, business process improvement, and strategic implementation, to this role. Under her leadership, Aspect’s OATs team develops comprehensive e-learning modules, streamlines onboarding processes, and implements effective adoption strategies that enhance user engagement and competency.

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The gig economy is no longer a fringe trend—it’s reshaping industries, redefining career paths, and rewriting the rules of workforce engagement. As companies navigate this shift, they’re grappling with big questions: How do we balance flexibility with fairness? How can we manage a dynamic, fluid workforce without compromising service quality or operational control? 

In this next installment of Aspect’s Tomorrow’s Workforce webinar series, we’ll explore the complex realities of gig and contingent labor—and what it means for organizations aiming to build agile, efficient, and people-centered operations. 

Key discussion points will include: 

  • The rise of gig and contingent work: what's fueling the trend 
  • The freedom-flexibility tradeoff: empowering workers vs. ensuring stability 
  • Lessons traditional organizations can learn from gig platforms 
  • How workforce management (WFM) solutions can support blended labor models 
  • Leveraging technology to optimize scheduling, forecasting, and compliance for gig and hourly staff 
  • Preparing your workforce strategy for a hybrid future 

With insights from industry experts and workforce strategists, you’ll gain a better understanding of how WFM tools like can help organizations adapt to a gig-influenced world—ensuring flexibility, fairness, and performance go hand in hand. 

Reserve your spot now! 

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