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UnionBank of the Philippines Case Study

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5 Ways SMS Can Drive More Profitable Customer Engagement

5 Ways SMS Can Drive More Profitable Customer Engagement
Date: 9/15/2017
Contact Center

The General Case Study

Learn how The General was able to improve their customer service by implementing self-service capabilities through Aspect CXP.
Date: 8/15/2017
Contact Center

Aspect Customer Care Data Sheet

Aspect Customer Care offers a full range of services designed to complement your Aspect Software technologies and meet your specific, enterprise application support needs. For robust in-house IT infrastructures, we offer remote mission-critical phone support and proactive application updates. If you’re simply looking to offload daily monitoring and management tasks, we’ve got you covered. We provide differing levels of service, from traditional reactive support, to SaaS solutions, and everything in between.
Date: 7/26/2017
Support Services

The IVR Innovation Wheel

A quick guide to the IVR Innovation Wheel - 7 ways to innovate your IVR to offer the latest modern capabilities.
Date: 6/26/2017
Contact Center

10 Reasons to Invest in Speech Analytics

Read this ebook to learn why today’s voice recognition technology is essential for your modern contact center.
Date: 5/22/2017
Workforce Optimization, Aspect Performance Management, Aspect Workforce Management

Complete Nutrition, Franchisee Collaboration Solution Case Study

Learn how Complete Nutrition was able to align with their core value “To Simplify” and exceed the needs of their franchisees with their Microsoft SharePoint O365 Intranet Solution, The Hub. Hear how their results not only impacted the overall user experience, but also the bottom line.
Date: 2/13/2017
Professional Services

Valley Medical Center Case Study

Valley Medical Center experienced many positive patient impacts after deploying the full suite of Patient Engagement Solutions technology.
Date: 1/12/2017
Contact Center, Aspect Workforce Management

Aspect Customer Experience Platform (CXP) White Paper

Aspect CXP for IVR and omni-channel applications Improves the customer experience and simplifies development and deployment of customer contact applications.
Date: 12/26/2016
Contact Center

Asurion Case Study

Global insurance leader increases agent engagement through mobile communications with Aspect Inform and Aspect Workforce Management.
Date: 12/12/2016
Professional Services, Aspect Workforce Management

Contact Center Capabilities Assessment eBook (abridged)

This preview version of the full eBook (available for download upon completion of the capabilities self-assessment) features excerpted pages highlighting examples of the benchmark data we collected from 300+ businesses about their contact center capabilities and objectives.
Date: 9/28/2016
Contact Center