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Hoist Finance is a debt restructuring partner to international banks and financial institutions, specialized in handling non-performing loans and supporting individuals in becoming debt-free. Date: 10/17/2018 Contact Center, Aspect Via Platform
Savvy is focused on serving customers with the very latest technology to constantly improve the speed and accuracy of their service and offer the very best product features and pricing to their customers. Date: 10/9/2018 Contact Center, Aspect Via Platform
Customer service is what sets successful travel & hospitality companies apart. Providing an excellent customer experience is essential in this era where competition and lost business are always just a click away. Speech analytics helps you identify and apply best practices, makes your agents more prepared and productive, and delivers a superior customer experience that is consistent across all channels. Date: 9/25/2018 Workforce Optimization, Aspect Engagement Analytics
Speech analytics solutions can improve contact center efficiency and agent performance and satisfy customers and regulators, while increasing revenue. Date: 8/15/2018 Workforce Optimization, Aspect Engagement Analytics
Learn how the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement. Date: 6/18/2018 Contact Center
Learn how Ring improved their agent productivity and reduced shrinkage through with cloud-based, Aspect Via Workforce Management (WFM) Date: 6/6/2018 Workforce Optimization, Aspect Workforce Management, Aspect Via Platform
UnionBank taps Aspect Software to help with the bank’s digital transformation. Date: 6/5/2018 Contact Center, Aspect Unified IP, Workforce Optimization, Aspect Quality Management, Aspect Workforce Management, Aspect Workforce Optimization
Learn how Intuit improved their agent and customer experience through Aspect Workforce Management (WFM). Date: 4/16/2018 Workforce Optimization, Aspect Performance Management, Aspect Workforce Management
Read this eBook to understand the important ways self-service helps companies meet the needs of today’s “do it themselves” consumers while also improving the operational bottom line. Date: 10/5/2017 Contact Center
5 Ways SMS Can Drive More Profitable Customer Engagement Date: 9/15/2017 Contact Center