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Complete Nutrition, Franchisee Collaboration Solution Case Study

Aspect Customer Experience Platform (CXP) White Paper

Asurion Case Study

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Savvy is focused on serving customers with the very latest technology to constantly improve the speed and accuracy of their service and offer the very best product features and pricing to their customers.
Date: 10/9/2018
Contact Center, Aspect Via Platform

The Contact Center in the Cloud Value Index: 2018 Vendor and Product Assessment

To remain competitive, organizations must deliver the best possible customer experience through all channels of engagement. Ventana's benchmark research finds that with consumers having embraced the internet, particularly social media and mobile devices, customers today are communicating with companies through more channels than ever before.
Date: 9/27/2018
Contact Center

Speech Analytics Solutions for Travel & Hospitality Brochure

Customer service is what sets successful travel & hospitality companies apart. Providing an excellent customer experience is essential in this era where competition and lost business are always just a click away. Speech analytics helps you identify and apply best practices, makes your agents more prepared and productive, and delivers a superior customer experience that is consistent across all channels.
Date: 9/25/2018
Workforce Optimization, Aspect Engagement Analytics

Speech Analytics Solutions for Banking and Finance Brochure

Speech analytics solutions can improve contact center efficiency and agent performance and satisfy customers and regulators, while increasing revenue.
Date: 8/15/2018
Workforce Optimization, Aspect Engagement Analytics

University of Michigan Medical Center Case Study

Learn how the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement.
Date: 6/18/2018
Contact Center

Ring Case Study

Learn how Ring improved their agent productivity and reduced shrinkage through with cloud-based, Aspect Via Workforce Management (WFM)
Date: 6/6/2018
Workforce Optimization, Aspect Workforce Management, Aspect Via Platform

UnionBank of the Philippines Case Study

UnionBank taps Aspect Software to help with the bank’s digital transformation.
Date: 6/5/2018
Contact Center, Aspect Unified IP, Workforce Optimization, Aspect Quality Management, Aspect Workforce Management, Aspect Workforce Optimization

Intuit Case Study

Learn how Intuit improved their agent and customer experience through Aspect Workforce Management (WFM).
Date: 4/16/2018
Workforce Optimization, Aspect Performance Management, Aspect Workforce Management

10 Ways to Improve the Customer Experience and Your Bottom Line through Self-Service eBook

Read this eBook to understand the important ways self-service helps companies meet the needs of today’s “do it themselves” consumers while also improving the operational bottom line.
Date: 10/5/2017
Contact Center

5 Ways SMS Can Drive More Profitable Customer Engagement

5 Ways SMS Can Drive More Profitable Customer Engagement
Date: 9/15/2017
Contact Center