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2024
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Why more contact centers choose Aspect over Genesys

  • Customizable ROI and TCO insights specific to your business needs
  • Guidance from a highly experienced workforce consultant
  • Focused on the specific requirements of your organization
Obtenga una demostración

The smarter alternative to Genesys

Achieve the deployment flexibility, operational performance, and cost efficiency global contact centers need to scale with confidence.

  • Flexibility that fits your strategy

    Choose how and where you operate — on-prem, hybrid, or cloud. Modernize while keeping control over data, security, and compliance.

  • Better performance with built-in WEM

    Get proven WEM depth without the need for third-party add-ons or separate tools.

  • Total cost and control at scale

    Reduce vendor sprawl and lower TCO with granular licensing, open integrations, and the freedom to build on your existing tech investments.

See How we Stack Up

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Capability
Deployment speed ?
≤90 days
Pricing model ?
Transparent, predictable
Data access options ?
Cloud Data Access, APIs, webhooks, connectors
Integration flexibility ?
Open APIs + ETL “plan B”
Scheduling & forecasting ?
Advanced, bulk, what-if scenarios, AI forecasting
Upgrades ?
Global SLAs, stable roadmap
Compliance ?
GDPR, PCI, SOC; supports on-prem/hybrid control
3-year TCO ?
15–20% lower
Capability
Deployment speed ?
4–6+ months (multi-workstream cloud rollouts)
Pricing model ?
Tiered bundles; add-ons vary by SKU
Data access options ?
APIs; governed exports, data lake options
Integration flexibility ?
Marketplace; integrations vary by edition
Scheduling & forecasting ?
Native WEM with forecasting & coaching
Upgrades ?
Feature cadence tied to cloud releases
Compliance ?
Cloud certifications & governance
3-year TCO ?
Higher with bundles + migration overhead
Capability
Obtenga una demostración
Deployment speed ?
≤90 days
4–6+ months (multi-workstream cloud rollouts)
Pricing model ?
Transparent, predictable
Tiered bundles; add-ons vary by SKU
Data access options ?
Cloud Data Access, APIs, webhooks, connectors
APIs; governed exports, data lake options
Integration flexibility ?
Open APIs + ETL “plan B”
Marketplace; integrations vary by edition
Scheduling & forecasting ?
Advanced, bulk, what-if scenarios, AI forecasting
Native WEM with forecasting & coaching
Upgrades ?
Global SLAs, stable roadmap
Feature cadence tied to cloud releases
Compliance ?
GDPR, PCI, SOC; supports on-prem/hybrid control
Cloud certifications & governance
3-year TCO ?
15–20% lower
Higher with bundles + migration overhead
Book a demo
I consider Aspect workforce planning as the benchmark for all other workforce planning. The forecasting and scheduling tools, plus intraday management are far superior to any other company.
Jason H.
Manager, WFM and Business Analysis
A G2 Leader trusted by global enterprises

Unify WFM and Quality in one platform

Run WFM + QM together, including back-office and outbound — without juggling separate modules or integrations. Reduce multi-vendor overhead.

Modernize at your own pace

Move from on-prem to hybrid or cloud without disruption. Aspect’s open APIs and governed data access support gradual modernization.

Schedule smarter, with enterprise precision

Manage complex, union-aware, and compliance-heavy environments with advanced scenario planning and built-in controls across front and back office.

Book a demo
Testimonials

Real voices from contact 
centers like yours

One Stop Platform for optimized staffing and automated tasks!!!
Parnab D.
Manager-HRBP
User friendly tool for everyone who is working as a scheduler, real time analyst and forecaster.
Praveen P.
Scheduler; Forecaster
Its easy to learn, good features, accurate no's.
Rakesh BB
WFM Manager

FAQs

  • How is Aspect different from Genesys?
  • Does Aspect integrate with CRMs similar to Genesys?
  • How does pricing compare between Aspect and Genesys?
  • Can Aspect handle complex or unionized scheduling?
  • How fast can we move from Genesys to Aspect?
  • Why choose Aspect over Genesys?

See why Leading Contact Centers Choose Aspect

Achieve optimal business outcomes with a workforce management software designed for intelligent solutions to complex business challenges.

What to expect from a hands-on demo:

  • Customizable ROI and TCO insights specific to your business needs
  • Guidance from a highly experienced workforce consultant
  • Focused on the specific requirements of your organization
Loved by teams at

Request a demo

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