The smarter alternative to Genesys
Achieve the deployment flexibility, operational performance, and cost efficiency global contact centers need to scale with confidence.
Flexibility that fits your strategy
Choose how and where you operate — on-prem, hybrid, or cloud. Modernize while keeping control over data, security, and compliance.
Better performance with built-in WEM
Get proven WEM depth without the need for third-party add-ons or separate tools.
Total cost and control at scale
Reduce vendor sprawl and lower TCO with granular licensing, open integrations, and the freedom to build on your existing tech investments.
See How we Stack Up
Capability
Deployment speed ?
≤90 days
Pricing model ?
Transparent, predictable
Data access options ?
Cloud Data Access, APIs, webhooks, connectors
Integration flexibility ?
Open APIs + ETL “plan B”
Scheduling & forecasting ?
Advanced, bulk, what-if scenarios, AI forecasting
Upgrades ?
Global SLAs, stable roadmap
Compliance ?
GDPR, PCI, SOC; supports on-prem/hybrid control
3-year TCO ?
15–20% lower
Capability
Deployment speed ?
4–6+ months (multi-workstream cloud rollouts)
Pricing model ?
Tiered bundles; add-ons vary by SKU
Data access options ?
APIs; governed exports, data lake options
Integration flexibility ?
Marketplace; integrations vary by edition
Scheduling & forecasting ?
Native WEM with forecasting & coaching
Upgrades ?
Feature cadence tied to cloud releases
Compliance ?
Cloud certifications & governance
3-year TCO ?
Higher with bundles + migration overhead
Deployment speed ?
≤90 days
4–6+ months (multi-workstream cloud rollouts)
Pricing model ?
Transparent, predictable
Tiered bundles; add-ons vary by SKU
Data access options ?
Cloud Data Access, APIs, webhooks, connectors
APIs; governed exports, data lake options
Integration flexibility ?
Open APIs + ETL “plan B”
Marketplace; integrations vary by edition
Scheduling & forecasting ?
Advanced, bulk, what-if scenarios, AI forecasting
Native WEM with forecasting & coaching
Upgrades ?
Global SLAs, stable roadmap
Feature cadence tied to cloud releases
Compliance ?
GDPR, PCI, SOC; supports on-prem/hybrid control
Cloud certifications & governance
3-year TCO ?
15–20% lower
Higher with bundles + migration overhead
I consider Aspect workforce planning as the benchmark for all other workforce planning. The forecasting and scheduling tools, plus intraday management are far superior to any other company.
Jason H.
Manager, WFM and Business Analysis
Testimonials
Real voices from contact centers like yours
One Stop Platform for optimized staffing and automated tasks!!!
Parnab D.
Manager-HRBP
User friendly tool for everyone who is working as a scheduler, real time analyst and forecaster.
Praveen P.
Scheduler; Forecaster
Its easy to learn, good features, accurate no's.
Rakesh BB
WFM Manager
- How is Aspect different from Genesys?
- Does Aspect integrate with CRMs similar to Genesys?
- How does pricing compare between Aspect and Genesys?
- Can Aspect handle complex or unionized scheduling?
- How fast can we move from Genesys to Aspect?
- Why choose Aspect over Genesys?
See why Leading Contact Centers Choose Aspect
Achieve optimal business outcomes with a workforce management software designed for intelligent solutions to complex business challenges.
What to expect from a hands-on demo:
- Customizable ROI and TCO insights specific to your business needs
- Guidance from a highly experienced workforce consultant
- Focused on the specific requirements of your organization
Loved by teams at
Request a demo
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