Aspect Quality v26 modernizes the UI and strengthens PII protection

Aspect Quality 26 updates the web and thin-client experience for supervisors, administrators, and agents across WFM, Performance, and Quality. The release also adds PII masking to search and outcome pages, hiding the first six digits of sensitive numbers while keeping the last four visible—reducing compliance and security risks without changing the underlying data.

Changelog

• IMPROVED: AQM UI Update
  • Updated the web/thin-client experience for supervisors, administrators, and agents using WFM, Performance, and Quality.
  • Applies to public cloud, on-premises, and private cloud deployments.
  • Excludes the thick client.
• NEW: Masking PII data
  • Masks sensitive numbers—including phone numbers, ANI, DNIS, and CLI—in the WFO UI to reduce compliance and security risks.
  • Applies masking to UI search and outcome pages.
  • Replaces the first six digits with Xs while keeping the last four visible, for example, XXXXXX1234.
  • Does not change the underlying backend data.
• FIXED: Minor bug fixes

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