Aspect Performance v26 modernizes the WEM experience

Aspect Performance 26 refreshes the WEM web and thin-client experience with Facet-aligned typography, colors, icons, navigation, and shared UI components. Delivered with the standard WEM 26.0 upgrade, the update creates a more modern and consistent experience across WEM and the new experience while preserving existing workflows, functionality, permissions, personal settings, and customer-configured visuals.

Changelog

• IMPROVED: WEM UI Update
  • Introduces Facet-aligned typography, colors, icons, navigation, and shared UI components.
  • Improves consistency between WEM and the new experience and gives WEM a more modern appearance.
  • Applies to supervisors, administrators, and agents using the web/thin-client experiences in WFM, Performance, and Quality across public cloud, on-premises, and private cloud deployments. The thick client is excluded.
  • Delivered as part of the standard WEM 26.0 upgrade.
  • Makes no intentional changes to workflows, functionality, permissions, or personal settings.
  • Preserves customer-configured visuals, such as schedule-segment colors.
• FIXED: Minor bug fixes

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