Aspect Performance v25 enables Quality score alignment with call recording dates for accurate monthly reporting
Aspect Performance v25 allows Quality scores to roll up by recording date instead of evaluation date, solving the issue where end-of-month evaluations push scores into the next month. This configurable system parameter ensures Performance and Quality reporting align for monthly targets.
Changelog
- IMPROVED: Quality data rolled up by recording date instead of evaluation date
- Addresses Quality team challenge where end-of-month evaluation rushes push scores into following month
- Allows scores to be applied to call recording date rather than evaluation date
- Ensures Performance aligns with Quality reporting capabilities that already offer both options
- Configures recording date/evaluation date as system parameter (one option or the other, not both)
- Solves Performance/Quality reporting misalignment issue for monthly targets
- FIXED: Minor bug fixes