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Results 71 - 80 of about 124
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Aspect Workforce Management – Allocate Data Sheet

Aspect Workforce Management – Allocate offers the core functionality of Aspect Workforce Management software, plus advanced networking and staff scheduling capabilities that provide a global perspective for centers that share contacts across sites.
Date: 10/9/2013       
Workforce Optimization, Aspect Workforce Management


Turning the Potential of Unified Communications into Results in the Contact Center

This Aspect case study provides detail on how Seamless Customer Service helps Aspect Technical Services achieve measurable improvements in customer satisfaction.​
Date: 9/25/2013       
Contact Center


Telexpress Corporation Case Study

In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients.
Date: 9/25/2013       
Contact Center


PingAn Case Study

This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP.
Date: 9/24/2013       
Contact Center, Aspect Quality Management


I Direct Broker Case Study

This I-Direct Broker case study provides detail on how the company has increased efficiency, lowered operational costs in managing inbound and outbound customer service and collections, and handles new customer calls with Aspect Unified IP.
Date: 9/23/2013       
Contact Center


Legis Colombia Case Study

This Legis Colombia case study provides detail on how Aspect Unified IP enabled this legal document provider to offer new outsourced services.
Date: 9/23/2013       
Contact Center, Aspect Unified IP


MobileOne Ltd. Case Study

This MobileOne Ltd case study provides detail on how this telecommunications provider boosted agent productivity with Aspect's workforce management capabilities.
Date: 9/23/2013       
Workforce Optimization


Newport City Homes Case Study

This Newport City Homes case study discusses how the company achieved greater customer experiences and enabled agents to leverage knowledge throughout the business via Presence with Aspect Unified IP and Microsoft Lync.
Date: 9/23/2013       
Contact Center


Alaska Airlines Case Study

This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivity and customer service.
Date: 9/19/2013       
Workforce Optimization


American Century Case Study

This case study details how American Century Investments implemented Aspect workforce management capabilities, and achieved strong ROI including improved service levels, and increased answer rates and average speed of answer.
Date: 9/19/2013       
Contact Center


Results 71 - 80 of about 124
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