Resources


     

Results 71 - 80 of about 108
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DISH Network Case Study

This DISH Network case study provides detail on how the company has experienced real business results with Aspect's workforce optimization solutions.
Date: 9/19/2013       
Workforce Optimization, Aspect Workforce Management


HarborOne Case Study

This HarborOne case study discusses how the company has experienced significant cost savings by replacing its legacy data lines with SIP trunking, as well as with travel costs by using Microsoft Lync and Aspect video for web conferencing capabilities.
Date: 9/19/2013       
Contact Center


Hilton Reservations Worldwide Case Study

This Hilton case study provides detail on how Aspect's workforce management solutions helped enable Hilton Worldwide Reservations to accurately plan, manage and optimize staffing resources.
Date: 9/19/2013       
Workforce Optimization, Aspect Workforce Management


HomeShop18 Case Study

This case study describes how the HomeShop 18 home shopping network increased sales and productivity with Aspect's Blended Interaction unified communications application for the contact center. ​
Date: 9/19/2013       
Contact Center


Aspect Unified IP Advanced List and Campaign Optimization Data Sheet

Advanced list and campaign optimization tools enable you to easily develop, deploy and analyze sophisticated contact strategies across single or multiple supporting platforms to increase your contact success rates and optimize your sales and/or collections productivity and results. Guided by real-time business intelligence, advanced list and campaign optimization tools let you dynamically build high yield campaigns using disparate host data sources, your customers’ interaction histories and complex business rules.
Date: 9/12/2013       
Contact Center


Aspect Unified IP Proactive Outbound Contact Data Sheet

A multichannel solution with proactive outbound contact capabilities offering a blended solution able to meet even the most complex business needs or the strictest compliance requirements. Aspect Unified IP equips the enterprise to drive automated outbound, high-touch, multichannel campaigns via voice, email or SMS.
Date: 9/11/2013       
Contact Center


Red Roof Inns Case Study

A leader in the economy lodging industry, serving millions of guests each year, finds agent empowerment key to customer satisfaction.
Date: 9/10/2013       
Contact Center, Aspect Workforce Management


Asian Paints Case Study

Asian Paints improves customer interactions, loyalty, and organizational productivity with unified solution from Aspect.
Date: 8/20/2013       
Contact Center


IndusInd Bank Case Study

India’s banking major leverages Aspect’s unified contact center platform to facilitate its strategic business objectives.
Date: 7/19/2013       
Contact Center


Bayer Business Services Case Study

This Bayer case study provides detail on how the company increased cost savings, enhanced flexibility and improved high availability on a unified platform with Aspect Unified IP.
Date: 7/3/2013       
Contact Center


Results 71 - 80 of about 108
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