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Results 71 - 80 of about 96
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Telexpress Corporation Case Study

In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients.
Date: 9/25/2013       
Contact Center


PingAn Case Study

This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP.
Date: 9/24/2013       
Contact Center, Aspect Quality Management


MobileOne Ltd. Case Study

This MobileOne Ltd case study provides detail on how this telecommunications provider boosted agent productivity with Aspect's workforce management capabilities.
Date: 9/23/2013       
Workforce Optimization


Alaska Airlines Case Study

This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivity and customer service.
Date: 9/19/2013       
Workforce Optimization


British Gas Services Case Study

This British Gas Services case study summarizes how Aspect workforce optimization capabilities helped the utility build an integrated resource strategy, leading to more efficient workforce planning, better employee schedule adherence and reduced costs.
Date: 9/19/2013       
Workforce Optimization, Aspect Workforce Management


Brooks Health Case Study

This Brooks Health case study provides detail on how Aspect's solutions with performance management scorecard consolidated business information from multiple data sources.
Date: 9/19/2013       
Professional Services, Aspect Performance Management


DISH Network Case Study

This DISH Network case study provides detail on how the company has experienced real business results with Aspect's workforce optimization solutions.
Date: 9/19/2013       
Workforce Optimization, Aspect Workforce Management


Hilton Reservations Worldwide Case Study

This Hilton case study provides detail on how Aspect's workforce management solutions helped enable Hilton Worldwide Reservations to accurately plan, manage and optimize staffing resources.
Date: 9/19/2013       
Workforce Optimization, Aspect Workforce Management


Aspect Workforce Mobile Data Sheet

Aspect Workforce Mobile provides immediate access for your staff and management to your Aspect Workforce Management system directly from their mobile devices. Empower agents to self-manage their schedules remotely, and provide supervisors with the tools they need to track schedules, agent requests and intra-day performance from smart phones and tablet devices while they are “on the go.”
Date: 9/16/2013       
Workforce Optimization, Aspect Workforce Management


Aspect Outbound Advanced List and Campaign Optimization Tools Data Sheet

Advanced list and campaign optimization tools enable you to easily develop, deploy and analyze sophisticated contact strategies across single or multiple supporting platforms to increase your contact success rates and optimize your sales and/or collections productivity and results.
Date: 9/12/2013       
Contact Center


Results 71 - 80 of about 96
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