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Aspect Overview

​This overview summarizes Aspect’s value proposition for improving the customer experience through next-generation customer contact, and provides a brief profile of the company with a focus on its senior executives and market leadership.
Date: 6/18/2015       
Contact Center


Quality Management with Actionable Results White Paper

Quality Management is an essential component of every contact center. It’s just a question of how fully you implement a quality program. This whitepaper explains the fundamentals of quality management and gives you a list of best practices that have been developed over years of experience.
Date: 6/2/2015       
Workforce Optimization, Aspect Quality Management


RCN Case Study

RCN embraces new agent-centric culture of the company and focus on the customer experience with the insights from Aspect WFO.
Date: 5/28/2015       
Contact Center, Aspect Performance Management, Aspect Quality Management


Helm Bank Case Study

Fast-growing IT consulting company finds Aspect IVR Cloud to be key in maintaining around the clock support for clients.
Date: 5/4/2015       
Workforce Optimization


TeleTech Case Study

Leading provider of customer experience, engagement and growth solutions embraces the mobile enhancements and user interface of Aspect WFO.
Date: 5/1/2015       
Workforce Optimization, Aspect Workforce Management


eWorldES Case Study

Fast-growing IT consulting company finds Aspect IVR Cloud to be key in maintaining around the clock support for clients.
Date: 1/22/2015       
Contact Center


Citizens Financial Group Case Study

Aspect Hosted Workforce Management helps Citizens Financial Group increase agent productivity, save on labor and overtime costs for more efficient agent staff management.
Date: 10/27/2014       
Workforce Optimization, Aspect Workforce Management


Aspect Engagement Analytics Data Sheet

Analytical tools can extract remarkable insights from the unstructured and structured data resident in you customer interaction data. Use Aspect Engagement Analytics to get complete control of your data in a way you have never had before.
Date: 9/18/2014       
Workforce Optimization, Aspect Quality Management


Agent Initiated Contact - Consent-based Routing for Outbound Wireless Contact

Agent Initiated Contact makes it easier for companies to comply with TCPA regulations for outbound contact to wireless devices which to ensure compliant outreach, improve productivity and streamline operations – all while lowering total cost of ownership.
Date: 8/26/2014       
Contact Center, Aspect Unified IP


dlc Case Study

Find out how dlc have used Aspect Proactive Engagement Suite to improve overall agent productivity by successfully creating a blended environment. dlc has found Aspect PES to be really reliable and, in the six years that the company has been using the software, there has been no loss of service.
Date: 8/15/2014       
Contact Center


Results 41 - 50 of about 124
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