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Results 41 - 50 of about 108
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Citizens Financial Group Case Study

Aspect Hosted Workforce Management helps Citizens Financial Group increase agent productivity, save on labor and overtime costs for more efficient agent staff management.
Date: 10/27/2014       
Workforce Optimization, Aspect Workforce Management


Aspect Engagement Analytics Data Sheet

Analytical tools can extract remarkable insights from the unstructured and structured data resident in you customer interaction data. Use Aspect Engagement Analytics to get complete control of your data in a way you have never had before.
Date: 9/18/2014       
Workforce Optimization, Aspect Quality Management


dlc Case Study

Find out how dlc have used Aspect Proactive Engagement Suite to improve overall agent productivity by successfully creating a blended environment. dlc has found Aspect PES to be really reliable and, in the six years that the company has been using the software, there has been no loss of service.
Date: 8/15/2014       
Contact Center


Expert Logistics Case Study

Find out how Expert Logistics have used Aspect Proactive Engagement Suite to streamline its customer communication, reducing failed deliveries, informing customers before they need to call the contact centre, and maintaining the high standard of reviews that the company is used to.
Date: 8/15/2014       
Contact Center


One to One Contacts Case Study

OTO has been a customer of Aspect Software for more than 10 years and is convinced by the quality of products and reliability shown to their customers. OTO selected Aspect Unified IP and Aspect’s browser-based application and IVR scripting design solutions to successfully support the centralization of OTO’s scattered processes.
Date: 7/7/2014       
Contact Center


Montana Office of Public Instruction Testimonial

In collaboration with Aspect, Montana Office of Public Instruction deploys Microsoft Dynamics CRM to make it easier for schools to enroll children in the School Nutrition Programs.
Date: 6/10/2014       
Professional Services


Northumbrian Water Case Study

Find out how Northumbrian Water Case have used Aspect Proactive Engagement Suite to their achievement as join second highest scoring water and sewerage company for Ofwat’s Consumer Experience Survey in the UK.
Date: 5/2/2014       
Contact Center


Anglian Water Case Study

This Anglian Water case study details how Aspect implemented Aspect Proactive Engagement Suite to provide proactive notifications and improve operational efficiency for England’s largest water company.
Date: 4/29/2014       
Contact Center


Monitronics Case Study

A recognized industry leader in alarm monitoring and security services provides every customer with the same positive experience, regardless of when their interaction takes place with Aspect Workforce Management.
Date: 4/29/2014       
Workforce Optimization, Aspect Workforce Management


Cincinnati Children’s Hospital Case Study

A leading children’s hospital collaborates with Aspect to bring life-saving early innovations to market with Microsoft Dynamics CRM.
Date: 4/22/2014       
Professional Services


Results 41 - 50 of about 108
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