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Edwardian Group London Case Study

Find out how Aspect Software helped the Edwardian Group London deliver a customer communication infrastructure for the future to deliver the luxury experiences their customers expect.
Date: 8/4/2015       
Contact Center, Aspect Quality Management, Aspect Workforce Management


Idaho Lottery Case Study

The Idaho Lottery deployed Aspect’s industry-leading self-service technology to handle their current traffic and enable them to increase their promotions.
Date: 7/16/2015       
Contact Center


Aspect Overview

​This overview summarizes Aspect’s value proposition for improving the customer experience through next-generation customer contact, and provides a brief profile of the company with a focus on its senior executives and market leadership.
Date: 6/18/2015       
Contact Center


Quality Management with Actionable Results White Paper

Quality Management is an essential component of every contact center. It’s just a question of how fully you implement a quality program. This whitepaper explains the fundamentals of quality management and gives you a list of best practices that have been developed over years of experience.
Date: 6/2/2015       
Workforce Optimization, Aspect Quality Management


RCN Case Study

RCN embraces new agent-centric culture of the company and focus on the customer experience with the insights from Aspect WFO.
Date: 5/28/2015       
Contact Center, Aspect Performance Management, Aspect Quality Management


Helm Bank Case Study

Fast-growing IT consulting company finds Aspect IVR Cloud to be key in maintaining around the clock support for clients.
Date: 5/4/2015       
Workforce Optimization


TeleTech Case Study

Leading provider of customer experience, engagement and growth solutions embraces the mobile enhancements and user interface of Aspect WFO.
Date: 5/1/2015       
Workforce Optimization, Aspect Workforce Management


eWorldES Case Study

Fast-growing IT consulting company finds Aspect IVR Cloud to be key in maintaining around the clock support for clients.
Date: 1/22/2015       
Contact Center


Citizens Financial Group Case Study

Aspect Hosted Workforce Management helps Citizens Financial Group increase agent productivity, save on labor and overtime costs for more efficient agent staff management.
Date: 10/27/2014       
Workforce Optimization, Aspect Workforce Management


Aspect Engagement Analytics Data Sheet

Analytical tools can extract remarkable insights from the unstructured and structured data resident in you customer interaction data. Use Aspect Engagement Analytics to get complete control of your data in a way you have never had before.
Date: 9/18/2014       
Workforce Optimization, Aspect Quality Management


Results 31 - 40 of about 106
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