Results 31 - 40 of about 94
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ResourceOne Case Study

Direct marketing company pivots to the cloud for more agile customer service and to pursue new business opportunities.
Date: 5/26/2016       
Contact Center

Aspect Prophecy 19 Data Sheet

Aspect Prophecy delivers speech-driven, self-service and outbound interactive voice response (IVR) messaging, unified communications and innovative SIP applications.
Date: 5/26/2016       
Contact Center

Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Date: 5/20/2016       
Contact Center

City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Date: 4/14/2016       
Contact Center

Radio Systems Corporation Case Study

Radio Systems Corporation deployed Aspect’s full-featured contact center solution with an integrated suite of workforce optimization technology and experienced service level increases, reduction in abandon rate and increased average speed of answer.
Date: 4/5/2016       
Contact Center, Aspect Performance Management, Aspect Quality Management

Melco Embroidery

Melco Embroidery has seen a dramatic decrease in their average hold time due to Aspect integrating Zipwire with Melco’s ERP system.
Date: 2/22/2016       
Contact Center

SMS Over Toll-Free Numbers Data Sheet

By SMS-enabling your toll-free number (TFN), customers can reach you via voice or text – on the same number. Learn how this can enhance your customer service.
Date: 2/16/2016       
Contact Center

Lead Generation Professional Services Company Case Study

Company sees 40% more sales appointments confirmed after implementing Aspect Zipwire.
Date: 12/14/2015       
Contact Center

Aspect Quality Analytics Data Sheet

Speech analytics tools can super-charge your existing quality management process. Use Aspect Quality Analytics to turn all of that unstructured voice data and turn it into actionable information.
Date: 10/15/2015       
Workforce Optimization, Aspect Quality Management

Customer Interaction Analytics: A Quantum Leap Forward for Your Contact Center

Customer interaction channels are proliferating well beyond traditional voice customer care. In order to really understand the voice of the customer and the quality of your interactions, you need an analytics solution that works in all channels.
Date: 10/14/2015       
Aspect Quality Management

Results 31 - 40 of about 94
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