Resources


     

Results 31 - 40 of about 108
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Customer Interaction Analytics: A Quantum Leap Forward for Your Contact Center

Customer interaction channels are proliferating well beyond traditional voice customer care. In order to really understand the voice of the customer and the quality of your interactions, you need an analytics solution that works in all channels.
Date: 10/14/2015       
Customer Service, Aspect Quality Management, Speech Analytics


Pharos Innovations Case Study

Pharos helps healthcare organizations deliver the best possible outcomes for patients using Aspect CXP for self-service health reporting and communication.
Date: 9/29/2015       
Contact Center


Edwardian Group London Case Study

Find out how Aspect Software helped the Edwardian Group London deliver a customer communication infrastructure for the future to deliver the luxury experiences their customers expect.
Date: 8/4/2015       
Contact Center, Aspect Quality Management, Aspect Workforce Management


Idaho Lottery Case Study

The Idaho Lottery deployed Aspect’s industry-leading self-service technology to handle their current traffic and enable them to increase their promotions.
Date: 7/16/2015       
Contact Center


Aspect Overview

​This overview summarizes Aspect’s value proposition for improving the customer experience through next-generation customer contact, and provides a brief profile of the company with a focus on its senior executives and market leadership.
Date: 6/18/2015       
Contact Center


Quality Management with Actionable Results White Paper

Quality Management is an essential component of every contact center. It’s just a question of how fully you implement a quality program. This whitepaper explains the fundamentals of quality management and gives you a list of best practices that have been developed over years of experience.
Date: 6/2/2015       
Workforce Optimization, Aspect Quality Management


RCN Case Study

RCN embraces new agent-centric culture of the company and focus on the customer experience with the insights from Aspect WFO.
Date: 5/28/2015       
Contact Center, Aspect Performance Management, Aspect Quality Management


Helm Bank Case Study

Fast-growing IT consulting company finds Aspect IVR Cloud to be key in maintaining around the clock support for clients.
Date: 5/4/2015       
Workforce Optimization


TeleTech Case Study

Leading provider of customer experience, engagement and growth solutions embraces the mobile enhancements and user interface of Aspect WFO.
Date: 5/1/2015       
Workforce Optimization, Aspect Workforce Management


eWorldES Case Study

Fast-growing IT consulting company finds Aspect IVR Cloud to be key in maintaining around the clock support for clients.
Date: 1/22/2015       
Contact Center


Results 31 - 40 of about 108
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