Resources


     

Results 31 - 40 of about 99
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Aspect Customer Experience Platform (CXP) White Paper

Aspect CXP for IVR and omni-channel applications Improves the customer experience and simplifies development and deployment of customer contact applications.
Date: 12/26/2016       
Contact Center


Asurion Case Study

Global insurance leader increases agent engagement through mobile communications with Aspect Inform and Aspect Workforce Management.
Date: 12/12/2016       
Professional Services, Workforce Optimization, Aspect Workforce Management


Contact Center Capabilities Assessment eBook (abridged)

This preview version of the full eBook (available for download upon completion of the capabilities self-assessment) features excerpted pages highlighting examples of the benchmark data we collected from 300+ businesses about their contact center capabilities and objectives.
Date: 9/28/2016       
Contact Center


VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Date: 6/30/2016       
Workforce Optimization


ResourceOne Case Study

Direct marketing company pivots to the cloud for more agile customer service and to pursue new business opportunities.
Date: 5/26/2016       
Contact Center


Aspect Prophecy 19 Data Sheet

Aspect Prophecy delivers speech-driven, self-service and outbound interactive voice response (IVR) messaging, unified communications and innovative SIP applications.
Date: 5/26/2016       
Contact Center


Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Date: 5/20/2016       
Contact Center


City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Date: 4/14/2016       
Contact Center


Radio Systems Corporation Case Study

Radio Systems Corporation deployed Aspect’s full-featured contact center solution with an integrated suite of workforce optimization technology and experienced service level increases, reduction in abandon rate and increased average speed of answer.
Date: 4/5/2016       
Contact Center, Aspect Performance Management, Aspect Quality Management


Melco Embroidery

Melco Embroidery has seen a dramatic decrease in their average hold time due to Aspect integrating Zipwire with Melco’s ERP system.
Date: 2/22/2016       
Contact Center


Results 31 - 40 of about 99
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