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Radio Systems Corporation Case Study

Radio Systems Corporation deployed Aspect’s full-featured contact center solution with an integrated suite of workforce optimization technology and experienced service level increases, reduction in abandon rate and increased average speed of answer.
Date: 4/5/2016       
Contact Center, Aspect Performance Management, Aspect Quality Management


Melco Embroidery

Melco Embroidery has seen a dramatic decrease in their average hold time due to Aspect integrating Zipwire with Melco’s ERP system.
Date: 2/22/2016       
Contact Center


SMS Over Toll-Free Numbers Data Sheet

By SMS-enabling your toll-free number (TFN), customers can reach you via voice or text – on the same number. Learn how this can enhance your customer service.
Date: 2/16/2016       
Contact Center


Lead Generation Professional Services Company Case Study

Company sees 40% more sales appointments confirmed after implementing Aspect Zipwire.
Date: 12/14/2015       
Contact Center


Aspect Quality Analytics Data Sheet

Speech analytics tools can super-charge your existing quality management process. Use Aspect Quality Analytics to turn all of that unstructured voice data and turn it into actionable information.
Date: 10/15/2015       
Workforce Optimization, Aspect Quality Management


Customer Interaction Analytics: A Quantum Leap Forward for Your Contact Center

Customer interaction channels are proliferating well beyond traditional voice customer care. In order to really understand the voice of the customer and the quality of your interactions, you need an analytics solution that works in all channels.
Date: 10/14/2015       
Customer Service, Aspect Quality Management, Speech Analytics


Aspect Inform Data Sheet

Increase overall agent engagement using Aspect Inform, a value-add Aspect solution which provides pro-active notifications initiated by key workforce management events.
Date: 10/6/2015       
Workforce Optimization, Aspect Workforce Management


Pharos Innovations Case Study

Pharos helps healthcare organizations deliver the best possible outcomes for patients using Aspect CXP for self-service health reporting and communication.
Date: 9/29/2015       
Contact Center


Edwardian Group London Case Study

Find out how Aspect Software helped the Edwardian Group London deliver a customer communication infrastructure for the future to deliver the luxury experiences their customers expect.
Date: 8/4/2015       
Contact Center, Aspect Quality Management, Aspect Workforce Management


Idaho Lottery Case Study

The Idaho Lottery deployed Aspect’s industry-leading self-service technology to handle their current traffic and enable them to increase their promotions.
Date: 7/16/2015       
Contact Center


Results 31 - 40 of about 124
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