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Results 101 - 110 of about 115
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NorthShore University HealthSystem Aspect Healthcare Case Study

This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market.
Date: 3/28/2013       
Contact Center


Homeward Residential Case Study

Mortgage company Homeward Residential resolved the challenges of disparate call centre systems, significantly reducing costs, improving productivity and increasing forecasting accuracy with Aspect’s unified platform.
Date: 3/26/2013       
Contact Center, Aspect Workforce Management


Illinois Casualty Insurance CXP

This case study shows how Illinois Casualty Insurance improved the customer experience, simplified application development, made application updates faster and reduced costs and strain on IT resources with Aspect CXP Pro.
Date: 3/30/2012       
Contact Center


Boy Scouts of America Case Study

This Microsoft case study on the Boy Scouts of America of the Greater St. Louis Area discusses how the company completely redesigned and re-architected its Website using Microsoft SharePoint Server 2010.
Date: 5/13/2010       
Other


Energizer SharePoint 2010 Case Study

This Microsoft case study provides detail on Energizer Holdings Inc.'s adoption of SharePoint 2010 and the significant results they've seen.
Date: 5/13/2010       
Professional Services


Fleishman-Hillard Case Study

This case study provides detail on how Fleishman Hillard boosted service with social networking and collaboration with Microsoft SharePoint 2010.
Date: 5/13/2010       
Professional Services


10 Best Practices to Get the Most from Speech Analytics

Speech Analytics is not well understood, and contact center processes need to change a bit in order to realize the full potential of this innovative technology. Learn what Speech Analytics is, how it works, and how to properly use it.

Workforce Optimization


2017 Aspect Consumer Experience Index Survey

Survey findings on consumer preferences around customer service.

Contact Center, Workforce Optimization


Aspect Performance Management

Performance Management is increasingly seen as a powerful tool for aligning individual agent KPIs with contact center KPIs. See how Aspect Performance Management can provide a “single source of truth” for you to best manage performance across your center.

Workforce Optimization, Aspect Workforce Management


Aspect Quality Monitoring

Quality Monitoring is one of the most essential tools in the contact center’s WFO arsenal. Find out how Aspect Quality Monitoring can ensure high quality customer interactions and full compliance with state and federal regulations.

Workforce Optimization, Aspect Quality Management, Aspect Workforce Management


Results 101 - 110 of about 115
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