The smarter alternative to Assembled
Aspect delivers the scalability, compliance, and analytics that enterprise contact centers need—all in one platform.
Enterprise strength that scales
Support multi-site, unionized, and regulated operations with unified WFM, QM, and back-office coverage.
Unified quality and analytics
See performance in one place. Aspect’s AI-driven QA, forecasting, and cross-channel analytics work together seamlessly.
Ready for every channel
From voice and outbound to back-office workflows, Aspect handles contact center complexity. Manage beyond chat and email with confidence.
See How we Stack Up
Capability
Compliance ?
GDPR, HIPAA, PCI, SOC2; audit trails
Channels & Domains ?
Voice, digital, outbound, back office, union
Quality Management ?
Native QM + AI QA, coaching, e-learning
Analytics ?
Deep, native, cross-channel analytics
Analytics/Integrations ?
CRM, HRIS, CCaaS, QM, open APIs
Mobile/Agent ?
Dedicated mobile app; agent empowerment
Back-office/BPO management ?
Backlog forecasting, SLA/queue
Capability
Compliance ?
SOC2, GDPR, HIPAA
Channels & Domains ?
Digital-first, async; limited back office
Quality Management ?
Partner integrations
Analytics ?
Dashboards; partner analytics
Analytics/Integrations ?
Salesforce, Zendesk, Workday, Slack, APIs
Mobile/Agent ?
Web/mobile portal; no dedicated app
Back-office/BPO management ?
BPO manager (digital focus)
Compliance ?
GDPR, HIPAA, PCI, SOC2; audit trails
SOC2, GDPR, HIPAA
Channels & Domains ?
Voice, digital, outbound, back office, union
Digital-first, async; limited back office
Quality Management ?
Native QM + AI QA, coaching, e-learning
Partner integrations
Analytics ?
Deep, native, cross-channel analytics
Dashboards; partner analytics
Integrations ?
CRM, HRIS, CCaaS, QM, open APIs
Salesforce, Zendesk, Workday, Slack, APIs
Mobile/Agent ?
Dedicated mobile app; agent empowerment
Web/mobile portal; no dedicated app
Back-office/BPO management ?
Backlog forecasting, SLA/queue
BPO manager (digital focus)
I consider Aspect workforce planning as the benchmark for all other workforce planning. The forecasting and scheduling tools, plus intraday management are far superior to any other company.
Jason H.
Manager, WFM and Business Analysis
Testimonials
Real voices from contact centers like yours
One Stop Platform for optimized staffing and automated tasks!!!
Parnab D.
Manager-HRBP
User friendly tool for everyone who is working as a scheduler, real time analyst and forecaster.
Praveen P.
Scheduler; Forecaster
Its easy to learn, good features, accurate no's.
Rakesh BB
WFM Manager
- Does Aspect cover BPO and backlog/SLA management better than Assembled?
- Assembled pricing vs Aspect: How do commercial models compare?
- What does Assembled cost at scale, and how does TCO compare to Aspect?
- Why choose Aspect over Assembled?
See why Leading Contact Centers Choose Aspect
Achieve optimal business outcomes with a workforce management software designed for intelligent solutions to complex business challenges.
What to expect from a hands-on demo:
- Customizable ROI and TCO insights specific to your business needs
- Guidance from a highly experienced workforce consultant
- Focused on the specific requirements of your organization
Loved by teams at
Request a demo
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