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2024
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Why more contact centers choose Aspect over Assembled

  • Customizable ROI and TCO insights specific to your business needs
  • Guidance from a highly experienced workforce consultant
  • Focused on the specific requirements of your organization
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The smarter alternative to Assembled

Aspect delivers the scalability, compliance, and analytics that enterprise contact centers need—all in one platform.

  • Enterprise strength that scales

    Support multi-site, unionized, and regulated operations with unified WFM, QM, and back-office coverage.

  • Unified quality and analytics

    See performance in one place. Aspect’s AI-driven QA, forecasting, and cross-channel analytics work together seamlessly.

  • Ready for every channel

    From voice and outbound to back-office workflows, Aspect handles contact center complexity. Manage beyond chat and email with confidence.

See How we Stack Up

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Capability
Compliance ?
GDPR, HIPAA, PCI, SOC2; audit trails
Channels & Domains ?
Voice, digital, outbound, back office, union
Quality Management ?
Native QM + AI QA, coaching, e-learning
Analytics ?
Deep, native, cross-channel analytics
Analytics/Integrations ?
CRM, HRIS, CCaaS, QM, open APIs
Mobile/Agent ?
Dedicated mobile app; agent empowerment
Back-office/BPO management ?
Backlog forecasting, SLA/queue
Capability
Compliance ?
SOC2, GDPR, HIPAA
Channels & Domains ?
Digital-first, async; limited back office
Quality Management ?
Partner integrations
Analytics ?
Dashboards; partner analytics
Analytics/Integrations ?
Salesforce, Zendesk, Workday, Slack, APIs
Mobile/Agent ?
Web/mobile portal; no dedicated app
Back-office/BPO management ?
BPO manager (digital focus)
Capability
Obtenha uma demonstração
Compliance ?
GDPR, HIPAA, PCI, SOC2; audit trails
SOC2, GDPR, HIPAA
Channels & Domains ?
Voice, digital, outbound, back office, union
Digital-first, async; limited back office
Quality Management ?
Native QM + AI QA, coaching, e-learning
Partner integrations
Analytics ?
Deep, native, cross-channel analytics
Dashboards; partner analytics
Integrations ?
CRM, HRIS, CCaaS, QM, open APIs
Salesforce, Zendesk, Workday, Slack, APIs
Mobile/Agent ?
Dedicated mobile app; agent empowerment
Web/mobile portal; no dedicated app
Back-office/BPO management ?
Backlog forecasting, SLA/queue
BPO manager (digital focus)
Book a demo
I consider Aspect workforce planning as the benchmark for all other workforce planning. The forecasting and scheduling tools, plus intraday management are far superior to any other company.
Jason H.
Manager, WFM and Business Analysis
A G2 Leader trusted by global enterprises

Built-in compliance you can trust

Meet PCI and other stringent audit requirements natively across voice and digital channels — no extra integrations needed.

Say goodbye to data silos

Unify WFM, QM, analytics, and coaching in one platform, so your teams can collaborate, analyze, and act — all from the same connected data.

Ready for complex, regulated operations

Support unionized, back-office, and high-compliance workloads with advanced forecasting and scheduling designed for real-world complexity.

Book a demo
Testimonials

Real voices from contact 
centers like yours

One Stop Platform for optimized staffing and automated tasks!!!
Parnab D.
Manager-HRBP
User friendly tool for everyone who is working as a scheduler, real time analyst and forecaster.
Praveen P.
Scheduler; Forecaster
Its easy to learn, good features, accurate no's.
Rakesh BB
WFM Manager

FAQs

  • Does Aspect cover BPO and backlog/SLA management better than Assembled?
  • Assembled pricing vs Aspect: How do commercial models compare?
  • What does Assembled cost at scale, and how does TCO compare to Aspect?
  • Why choose Aspect over Assembled?

See why Leading Contact Centers Choose Aspect

Achieve optimal business outcomes with a workforce management software designed for intelligent solutions to complex business challenges.

What to expect from a hands-on demo:

  • Customizable ROI and TCO insights specific to your business needs
  • Guidance from a highly experienced workforce consultant
  • Focused on the specific requirements of your organization
Loved by teams at

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