Your Cloud, Your Way, When You’re Ready
Abstract: The DMG 2021 Priorities Survey says the first phase of a contact center’s digital transformation is migration to the cloud. While “moving to the cloud” sounds inconvenient and challenging, it’s more about utilizing the unique features that cloud has to offer. This is less complicated than most would assume.
Although the cloud communications space evolves at high growth rates globally, many more-or-less founded concerns still persist among organizations, such as those surrounding security, the total cost of ownership (TCO) and control over the platform. Yet, the cloud is finding its way due to the need for companies to have increased flexibility in their recurring communications expenditures; be able to reassign IT resources to strategic tasks, and, have access to more advanced features and latest product functionalities.