"Spotlight On" is a series showcasing unique and impactful employee experiences at Aspect. We've featured Beth Zindel's remarkable 25-year journey at Aspect and explored strategic workforce technology learning with Carolyn Pilgrom.
Today, we’re chatting with Elizabeth (Liz) Boone, one of our talented Product Managers. With over a decade of contact center experience and strategic workforce management, Liz has worn many hats at Aspect since hopping onboard in 2022. Jack of all trades, anyone?
Q: What’s your current role at Aspect?
I recently joined the Aspect Product team as a Product Manager. I am incredibly thankful for all the amazing people I’ve had the opportunity to collaborate with while diving into this new yet incredibly familiar space.
As Product Managers at Aspect, we have the unique responsibility and privilege of taking client feedback and insights to continually define and build not just an exceptional product—but, more importantly, exceptional experiences. This includes exploring opportunities for innovation that enable our clients to navigate and thrive in the everchanging Contact Center industry.
Q: What path led you to your current position at Aspect?
“What a long strange trip it’s been” -Grateful Dead
I had my very first experience with Aspect software in 2005, while onboarding into a customer service agent role in a contact center. I used Aspect software to strategically plan my dash to the cafeteria for lunch or request time off for an upcoming holiday with family. At that time, there was no way to foresee how large a role Aspect would play in my career or journey.
After a few short years, I hung up my dongle and joined the Workforce Management team, where I studied the Aspect Workforce administration user manual, determined to automate schedule updates. Ultimately, it took 24 hours to build an Excel spreadsheet process that eliminated countless hours of manual data entry. More importantly (and relevantly), this was when I discovered my passion for Aspect software. I subsequently spent most of the next 13 years supporting Aspect Workforce and loved every minute of it!
In early 2022, I joined Aspect—Alvaria, no…Aspect, wait…Alvaria…you know what I mean—as a Pre-Sales Solution Consultant. I’ve had a few different roles, including Strategic Solutions Manager, prior to joining the Product Team and had opportunities to work with so many amazing people in various areas of the company, while growing and learning new things every day.
What drives me is my passion for helping people, my love of workforce management, the thrill of solving complex challenges, and my hope to be part of the team that will reimagine workforce software experiences.
Q: What accomplishment at Aspect are you most proud of?
When I was a Solutions Consultant, I decided to build a Sharepoint site to organize our team’s content and references. Organized and maintained team materials are instrumental in success and can bring a huge sense of confidence to a fast-paced and complex environment. I loved building and maintaining this resource so everyone could feel confident knowing that whatever they needed, they could easily find it there.
Q: What’s a valuable lesson you’ve learned from working at Aspect?
It’s not a new lesson I’ve learned, but Aspect has reinforced that change is inevitable. The more you welcome it and the more you embrace it, the quicker you can get through the difficult part of the change curve.
My absolute favorite quote is "If you don't like change, you'll like irrelevance even less.”—Eric Shinseki.
Q: Do you have any unexpected skills or talents your colleagues might not know about?
“I have a special set of skills”—Liam Neeson in Taken (Great movie!)
While I haven’t done it in many years, I absolutely loved skateboarding in my younger days.
Nowadays, I’ll take on almost any home renovation—removing walls, laying new floors, hanging kitchen cabinets, installing molding, siding, drywall, basic electrical, plumbing, you name it. I also really enjoy working on cars, as long as they aren’t new enough to be encased in plastic.
Q: What's one item on your desk you couldn't work without?
My ridiculously large ergonomic split keyboard. When I need to work from a place other than my desk, I have the hardest time typing on a “normal” keyboard. It is big, but I decorated it with a bunch of stickers, so I think it looks awesome.
Q: If you could have any superpower, what would it be and why?
It would have to be the ability to never forget. Forgetting is one of my biggest fears. Life is short and memories are precious. I’ve found that remembering how I’ve felt or thought in the past helps me stay open, understanding, and empathetic toward others.
Curious to learn more from the Aspect team? Dive into our “Ask Aspect” series, where we uncover industry insights from our workforce management experts. Discover how contact center veteran Kelly Person maximizes workforce success and how Kyle Pendleton balances the human touch with AI.
