Resources


     

Results 61 - 70 of about 108
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I Direct Broker Case Study

This I-Direct Broker case study provides detail on how the company has increased efficiency, lowered operational costs in managing inbound and outbound customer service and collections, and handles new customer calls with Aspect Unified IP.
Date: 9/23/2013       
Contact Center


Legis Colombia Case Study

This Legis Colombia case study provides detail on how Aspect Unified IP enabled this legal document provider to offer new outsourced services.
Date: 9/23/2013       
Contact Center, Aspect Unified IP


MobileOne Ltd. Case Study

This MobileOne Ltd case study provides detail on how this telecommunications provider boosted agent productivity with Aspect's workforce management capabilities.
Date: 9/23/2013       
Workforce Optimization


Newport City Homes Case Study

This Newport City Homes case study discusses how the company achieved greater customer experiences and enabled agents to leverage knowledge throughout the business via Presence with Aspect Unified IP and Microsoft Lync.
Date: 9/23/2013       
Contact Center


Alaska Airlines Case Study

This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivity and customer service.
Date: 9/19/2013       
Workforce Optimization


American Century Case Study

This case study details how American Century Investments implemented Aspect workforce management capabilities, and achieved strong ROI including improved service levels, and increased answer rates and average speed of answer.
Date: 9/19/2013       
Contact Center


Bank of Communications China Case Study

This Bank of Communications China case study provides detail around how the company is driving business impact with Aspect's unified solutions.
Date: 9/19/2013       
Contact Center


British Gas - Aspect Unified IP Case Study

This case study demonstrates how British Gas implemented a customer contact solution that supported call blending, outbound campaign management and natural language speech recognition to support company initiatives.
Date: 9/19/2013       
Contact Center


British Gas Services Case Study

This British Gas Services case study summarizes how Aspect workforce optimization capabilities helped the utility build an integrated resource strategy, leading to more efficient workforce planning, better employee schedule adherence and reduced costs.
Date: 9/19/2013       
Workforce Optimization, Aspect Workforce Management


Brooks Health Case Study

This Brooks Health case study provides detail on how Aspect's solutions with performance management scorecard consolidated business information from multiple data sources.
Date: 9/19/2013       
Professional Services, Aspect Performance Management


Results 61 - 70 of about 108
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