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Cincinnati Children’s Hospital Case Study

A leading children’s hospital collaborates with Aspect to bring life-saving early innovations to market with Microsoft Dynamics CRM.
Date: 4/22/2014       
Professional Services


Aspect Workforce Management - Reserve Data Sheet

Aspect Workforce Management – Reserve helps provide centralized and automated planning tools to effectively manage and streamline the seat management process.
Date: 10/28/2013       
Workforce Optimization, Aspect Workforce Management


Aspect Workforce Management - Empower Data Sheet

Fully integrated with Aspect Workforce Management, the Aspect Workforce Management - Empower enhancement package simplifies the processes of requesting, reviewing, and automatically approving schedule changes and of communicating those changes as they occur.
Date: 10/27/2013       
Workforce Optimization, Aspect Workforce Management


Aspect Workforce Management - Perform Data Sheet

As a fully integrated enhancement package of Aspect Workforce Management, Perform provides details on how your agents are performing so you can help them improve and excel.
Date: 10/22/2013       
Workforce Optimization, Aspect Workforce Management


Aspect Unified IP Inbound Contact Data Sheet

Aspect Unified IP brings all contact options together, in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimizes customer effort, providing a differentiated multichannel, multi-choice customer experience across voice, email, web chat, IM, social and SMS. Makes it easier for customers to do business with you providing for a differentiated customer experience, and internally, simplifies your business processes so it is easier to do business
Date: 10/17/2013       
Contact Center


Aspect Workforce Management Data Sheet

Staffing represents the majority of a contact center’s budget. Finding a way to be as efficient as possible with staff, without sacrificing customer service level or collections yields can be a real challenge.
Date: 10/11/2013       
Workforce Optimization, Aspect Performance Management, Aspect Quality Management, Aspect Workforce Management


Charter Communications Case Study

This Charter Communications case study discusses how the company achieved great results with the help of Aspect Professional Services and Aspect's workforce management capabilities.
Date: 10/11/2013       
Workforce Optimization, Aspect Performance Management, Aspect Workforce Management


Computer Sciences Corporation Case Study

This Computer Sciences Corporation case study provides detail on how the company achieved significant results with Aspect Unified IP.
Date: 10/11/2013       
Customer Service, Other, All Case Studies


Aspect Workforce Management – Allocate Data Sheet

Aspect Workforce Management – Allocate offers the core functionality of Aspect Workforce Management software, plus advanced networking and staff scheduling capabilities that provide a global perspective for centers that share contacts across sites.
Date: 10/9/2013       
Workforce Optimization, Aspect Workforce Management


Telexpress Corporation Case Study

In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients.
Date: 9/25/2013       
Contact Center


Results 61 - 70 of about 94
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