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Results 61 - 70 of about 124
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Aspect Workforce Management - Empower Data Sheet

Fully integrated with Aspect Workforce Management, the Aspect Workforce Management - Empower enhancement package simplifies the processes of requesting, reviewing, and automatically approving schedule changes and of communicating those changes as they occur.
Date: 10/27/2013       
Workforce Optimization, Aspect Workforce Management


Aspect Workforce Management - Perform Data Sheet

As a fully integrated enhancement package of Aspect Workforce Management, Perform provides details on how your agents are performing so you can help them improve and excel.
Date: 10/22/2013       
Workforce Optimization, Aspect Workforce Management


FCS Financial Case Study

This FCS Financial case study provides details on how Aspect helped them achieve considerable results with Microsoft solutions.
Date: 10/22/2013       
Professional Services


Aspect Unified IP Inbound Contact Data Sheet

Aspect Unified IP brings all contact options together, in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimizes customer effort, providing a differentiated multichannel, multi-choice customer experience across voice, email, web chat, IM, social and SMS. Makes it easier for customers to do business with you providing for a differentiated customer experience, and internally, simplifies your business processes so it is easier to do business
Date: 10/17/2013       
Contact Center


Aspect Human Resource Information System (HRIS) Link Data Sheet

Benefit from having a quick and cost-effective link that integrates Aspect Workforce Management with your human resource information systems. The integrated workflow of data results is fewer human errors and increased accuracy for a more streamline approach to managing the HR needs of your contact center staff.
Date: 10/15/2013       
Workforce Optimization, Aspect Performance Management, Aspect Workforce Management


Aspect SecureAgent Data Sheet

Aspect SecureAgent provides the ability to manage recordings (both voice and screen) captured with Aspect Quality Management to remain compliant with various regulations. The additional ability to append data to recordings assists with in-depth analysis as part of contact center business intelligence efforts.
Date: 10/15/2013       
Workforce Optimization, Aspect Performance Management, Aspect Quality Management


Aspect Workforce Management Virtual Schedule Attendant Data Sheet

Reduce contact center costs and empower your contact center agents with an easy, efficient tool for managing changes to their schedules remotely and at their convenience. With the ability to automatically update absence and late exceptions, administrative workloads and corresponding costs are reduced, and intraday schedules are updated faster and with improved accuracy, allowing management more time to focus on strategic initiatives.
Date: 10/15/2013       
Workforce Optimization, Aspect Workforce Management


Aspect Workforce Management Data Sheet

Staffing represents the majority of a contact center’s budget. Finding a way to be as efficient as possible with staff, without sacrificing customer service level or collections yields can be a real challenge.
Date: 10/11/2013       
Workforce Optimization, Aspect Performance Management, Aspect Quality Management, Aspect Workforce Management


Charter Communications Case Study

This Charter Communications case study discusses how the company achieved great results with the help of Aspect Professional Services and Aspect's workforce management capabilities.
Date: 10/11/2013       
Workforce Optimization, Aspect Performance Management, Aspect Workforce Management


Computer Sciences Corporation Case Study

This Computer Sciences Corporation case study provides detail on how the company achieved significant results with Aspect Unified IP.
Date: 10/11/2013       
Customer Service, Other, All Case Studies


Results 61 - 70 of about 124
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