Resources


           

Results 43 - 49 of about 92
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MobileOne Ltd. Case Study

This MobileOne Ltd case study provides detail on how this telecommunications provider boosted agent productivity with Aspect's workforce management capabilities.
Date: 9/23/2013       


Newport City Homes Case Study

This Newport City Homes case study discusses how the company achieved greater customer experiences and enabled agents to leverage knowledge throughout the business via Presence with Aspect Unified IP and Microsoft Lync.
Date: 9/23/2013       


Alaska Airlines Case Study

This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivity and customer service.
Date: 9/19/2013       


American Century Case Study

This case study details how American Century Investments implemented Aspect workforce management capabilities, and achieved strong ROI including improved service levels, and increased answer rates and average speed of answer.
Date: 9/19/2013       


Bank of Communications China Case Study

This Bank of Communications China case study provides detail around how the company is driving business impact with Aspect's unified solutions.
Date: 9/19/2013       


British Gas - Aspect Unified IP Case Study

This case study demonstrates how British Gas implemented a customer contact solution that supported call blending, outbound campaign management and natural language speech recognition to support company initiatives.
Date: 9/19/2013       


British Gas Services Case Study

This British Gas Services case study summarizes how Aspect workforce optimisation capabilities helped the utility build an integrated resource strategy, leading to more efficient workforce planning, better employee schedule adherence and reduced costs.
Date: 9/19/2013       


Results 43 - 49 of about 92
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