Resources


           

Results 43 - 49 of about 94
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PingAn Case Study

This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP.
Date: 9/24/2013       


I Direct Broker Case Study

This I-Direct Broker case study provides detail on how the company has increased efficiency, lowered operational costs in managing inbound and outbound customer service and collections, and handles new customer calls with Aspect Unified IP.
Date: 9/23/2013       


Legis Colombia Case Study

This Legis Colombia case study provides detail on how Aspect Unified IP enabled this legal document provider to offer new outsourced services.
Date: 9/23/2013       


MobileOne Ltd. Case Study

This MobileOne Ltd case study provides detail on how this telecommunications provider boosted agent productivity with Aspect's workforce management capabilities.
Date: 9/23/2013       


Newport City Homes Case Study

This Newport City Homes case study discusses how the company achieved greater customer experiences and enabled agents to leverage knowledge throughout the business via Presence with Aspect Unified IP and Microsoft Lync.
Date: 9/23/2013       


Alaska Airlines Case Study

This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivity and customer service.
Date: 9/19/2013       


American Century Case Study

This case study details how American Century Investments implemented Aspect workforce management capabilities, and achieved strong ROI including improved service levels, and increased answer rates and average speed of answer.
Date: 9/19/2013       


Results 43 - 49 of about 94
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