Results 21 - 30 of about 96
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Valley Medical Center Case Study

Valley Medical Center experienced many positive patient impacts after deploying the full suite of Patient Engagement Solutions technology.
Date: 1/12/2017       
Contact Center, Aspect Workforce Management

Discovering Emerging Trends in Data White Paper

Speech analytics is a powerful tool, but you are missing significant value if you have to rely on existing knowledge to identify new trends that might be appearing in your data. Learn how Aspect Engagement Analytics reveals valuable new insights completely organically.
Date: 1/9/2017       
Workforce Optimization, Aspect Quality Management

Aspect Customer Experience Platform (CXP) White Paper

Aspect CXP for IVR and omni-channel applications Improves the customer experience and simplifies development and deployment of customer contact applications.
Date: 12/26/2016       
Contact Center

Asurion Case Study

Global insurance leader increases agent engagement through mobile communications with Aspect Inform and Aspect Workforce Management.
Date: 12/12/2016       
Professional Services, Aspect Workforce Management

Contact Center Capabilities Assessment eBook (abridged)

This preview version of the full eBook (available for download upon completion of the capabilities self-assessment) features excerpted pages highlighting examples of the benchmark data we collected from 300+ businesses about their contact center capabilities and objectives.
Date: 9/28/2016       
Contact Center

VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Date: 6/30/2016       
Workforce Optimization

ResourceOne Case Study

Direct marketing company pivots to the cloud for more agile customer service and to pursue new business opportunities.
Date: 5/26/2016       
Contact Center

Aspect Prophecy 19 Data Sheet

Aspect Prophecy delivers speech-driven, self-service and outbound interactive voice response (IVR) messaging, unified communications and innovative SIP applications.
Date: 5/26/2016       
Contact Center

Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Date: 5/20/2016       
Contact Center

City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Date: 4/14/2016       
Contact Center

Results 21 - 30 of about 96
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