Results 21 - 30 of about 108
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VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Date: 6/30/2016       
Workforce Optimization

ResourceOne Case Study

Direct marketing company pivots to the cloud for more agile customer service and to pursue new business opportunities.
Date: 5/26/2016       
Contact Center

Aspect Prophecy 19 Data Sheet

Aspect Prophecy delivers speech-driven, self-service and outbound interactive voice response (IVR) messaging, unified communications and innovative SIP applications.
Date: 5/26/2016       
Contact Center

Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Date: 5/20/2016       
Contact Center

City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Date: 4/14/2016       
Contact Center

Aspect Mila Data Sheet

Agents, like customers, have growing expectations for ease of connecting with the contact center. Aspect Mila provides a text-based virtual assistant that allows agents and supervisors to self-serve schedule changes and other common requests in conversational English without any human intervention.
Date: 4/7/2016       
Professional Services, Aspect Workforce Management

Radio Systems Corporation Case Study

Radio Systems Corporation deployed Aspect’s full-featured contact center solution with an integrated suite of workforce optimization technology and experienced service level increases, reduction in abandon rate and increased average speed of answer.
Date: 4/5/2016       
Contact Center, Aspect Performance Management, Aspect Quality Management

Melco Embroidery

Melco Embroidery has seen a dramatic decrease in their average hold time due to Aspect integrating Zipwire with Melco’s ERP system.
Date: 2/22/2016       
Contact Center

Lead Generation Professional Services Company Case Study

Company sees 40% more sales appointments confirmed after implementing Aspect Zipwire.
Date: 12/14/2015       
Contact Center

Aspect Quality Analytics Data Sheet

Speech analytics tools can super-charge your existing quality management process. Use Aspect Quality Analytics to turn all of that unstructured voice data and turn it into actionable information.
Date: 10/15/2015       
Workforce Optimization, Aspect Quality Management

Results 21 - 30 of about 108
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