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Discovering Emerging Trends in Data White Paper

Speech analytics is a powerful tool, but you are missing significant value if you have to rely on existing knowledge to identify new trends that might be appearing in your data. Learn how Aspect Engagement Analytics reveals valuable new insights completely organically.
Date: 1/9/2017       
Workforce Optimization, Aspect Quality Management


Aspect Customer Experience Platform (CXP) White Paper

Aspect CXP for IVR and omni-channel applications Improves the customer experience and simplifies development and deployment of customer contact applications.
Date: 12/26/2016       
Contact Center


Asurion Case Study

Global insurance leader increases agent engagement through mobile communications with Aspect Inform and Aspect Workforce Management.
Date: 12/12/2016       
Professional Services, Aspect Workforce Management


Contact Center Capabilities Assessment eBook (abridged)

This preview version of the full eBook (available for download upon completion of the capabilities self-assessment) features excerpted pages highlighting examples of the benchmark data we collected from 300+ businesses about their contact center capabilities and objectives.
Date: 9/28/2016       
Contact Center


VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Date: 6/30/2016       
Workforce Optimization


ResourceOne Case Study

Direct marketing company pivots to the cloud for more agile customer service and to pursue new business opportunities.
Date: 5/26/2016       
Contact Center


Aspect Prophecy 19 Data Sheet

Aspect Prophecy delivers speech-driven, self-service and outbound interactive voice response (IVR) messaging, unified communications and innovative SIP applications.
Date: 5/26/2016       
Contact Center


Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Date: 5/20/2016       
Contact Center


City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Date: 4/14/2016       
Contact Center


Aspect Mila Data Sheet

Agents, like customers, have growing expectations for ease of connecting with the contact center. Aspect Mila provides a text-based virtual assistant that allows agents and supervisors to self-serve schedule changes and other common requests in conversational English without any human intervention.
Date: 4/7/2016       
Professional Services, Aspect Workforce Management


Results 21 - 30 of about 124
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