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Thank you for calling Monument Bank. The number you're calling from is associated with an account that recently received a new debit card. Are you calling to activate this card now?

To activate your card, please enter the last 4 digits of your card number.

You’ll need a four digit PIN when you use your card for purchases or ATM withdrawals. Please say or enter a four digit code now.

Thank you for calling Monument Bank. I see you called earlier to activate your debit card, but you didn’t set up your PIN. Would you like to set up your PIN now?

You recently called about the card ending in the 4 digits: 4688. Is this the card you are calling about?

You’ll need a four digit PIN when you use your card for purchases or ATM withdrawals. Please say or enter a four digit code now.

Just to confirm. You want your new PIN to be 1015.  Is that correct?

Your debit card is now available for use! We’ll send a confirmation of this activity to your email address as well as your cell phone with links to more information about your new card. Is there anything else I can help you with?

Thank you for choosing Monument Bank. Goodbye!

Yes.

Yes.

Yes!

Yes.

No, thank you.

You received a new debit card by mail. The sticker on it asks you to call Monument Bank’s central hotline to activate the card.

 

          Tap the phone app at the bottom left

          to call Monument Bank.

Monument Bank recognizes your caller ID and knows that you just received a new debit card. It predicts the reason for your call.

CONTINUE

Tap any number to continue.

You get distracted and cannot complete the call at this time.

 

          Tap ‘end call’ button to hang up

          without finishing the card activation.