A mass shift towards remote and hybrid work has opened up global work opportunities, shifting work models for countless organizations. This has increased the need for flexibility in today's business environment. Workforce management solutions have to meet the growing need for flexibility, scalability, and adaptability, to support global teams.
Let's explore how flexible workforce options are non-negotiable for modern businesses, including those with global workforces.
The evolution of work models
Traditionally, many business models, especially in contact centers, required employees to work on-site following rigid schedules. These days, modern contact centers and many other businesses extend beyond the walls of an office space.
Remote and hybrid work arrangements have not only increased the need for flexibility in technology stacks and work schedules, but they have also expanded access to global talent pools.
Additionally, the rise of gig economy work models has driven major changes in technical infrastructure to support these new working arrangements.
Key benefits of flexible workforce management
Flexibility in workforce management software is non-negotiable. Organizations require solutions that address diverse business needs and emerging challenges. Flexible workforce management solutions should include:
- Flexible scheduling options
- Adaptable forecasting scenarios
- Employee self-service options
- Customizable views and dashboards
These flexible feature sets can provide a range of business benefits, including:
- Access to global talent pools: Flexible technology effectively supports global work models, providing international employees with easier scheduling and support options.
- Cost efficiencies and resource optimization: Adaptable forecasting and scheduling enables more precise resource allocation based on changing business needs throughout the day, week, or month.
- Enhanced employee satisfaction: Flexible scheduling improves work-life balance, allowing employees to work with schedules that accommodate their personal needs and preferences.
- Improved business agility: Flexible workforce management allows organizations to quickly adapt to market changes, seasonal fluctuations, and unexpected business demands.
- Expanded service coverage: With teams distributed across multiple time zones, flexible WFM tools enable organizations to provide round-the-clock service without forcing employees to work uncomfortable hours.
How Aspect promotes flexibility in workforce management
Aspect's workforce solutions are built for enterprise-scale businesses, supporting those with global teams. Built for flexibility, adaptability, and growth—Aspect workforce solutions support business needs through:
- Unlimited what-if scenarios. These flexible forecasting scenarios can be applied from multiple perspectives, including staffing needs, allowing businesses to make important scheduling changes across their workforce.
- Employee self-service. Through our updated employee interface, we empower teams to manage their schedules and shifts while ensuring business needs are met, creating a more positive work environment.
- Personalized user interfaces. Role-based views and industry-specific layouts streamline workdays for employees, particularly in global teams where work schedules and job duties may vary widely.
Learn more about why Aspect beats the competition and how our solutions can transform your workforce management processes.
Challenges with a global workforce models
Managing teams across global locations presents significant challenges for businesses, which is why efficient and flexible workforce management solutions are essential. These tools can help address the following challenges:
- Localized compliance differences. With a global work model, compliance considerations will vary depending on the region. Workforce management solutions with compliance rules can easily adapt to changes in global workplaces.
- Performance management across locations. Managing performance across remote, hybrid, or multiple on-site locations presents significant challenges with large workforces. Flexible workforce management solutions with automated performance tracking help ensure you measure what matters most, regardless of where employees work.
- Time zone coordination and communication barriers. When administrators and managers work in different time zones than their global workforce, it can create delays in feedback, schedule requests, and other crucial interactions. Automated processes and self-service options in workforce solutions help bridge these communication gaps.
Adaptable workforce technology: Not a want, but a need
Adaptable and scalable features are non-negotiable in workforce solutions, especially for global work models. The right workforce management solutions will provide support for hybrid or remote work models, enhance communication among global teams, offer effective and timely performance analytics, and—most importantly—scale with your business as it grows.
Learn more about how Aspect's workforce management solutions can improve operations for your workforce, regardless of business size and work model.
