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Automated Self-Service Script

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You have made the leap to the smartphone era. You are now a proud owner of an iPhone 6s. You want to explore better ways to report your meter reading to Monument Utilities and opt for the text option.

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11:35 AM

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12.03.2015

You are a customer of Monument Utilities. You have opted out of automatic meter reading.


Fortunately, Monument Utilities makes it easy to report your meter reading, as they let you choose the communication channel and are available 24/7 – through self-service.


You have an old flip phone and don’t text a lot. You therefore choose to report your meter reading via a phone call.

Tap the Call icon to place a phone call.

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Automated Self-Service Script

Welcome to Monument Utilities. Are you calling to report your meter readings?

Yes!