Automated Self-Service Script
Thanks to advanced customer service features from Monument Cable, you can now engage in a co-browsing session so that the agent can direct you to the correct section in the app. He can draw on your screen, navigate on your behalf, even fill in forms for you.
The agent pushes a document to your phone that has instructions on how to prepare your home for the onsite installation coming up.
Your questions get answered, and everything is ready for the installation. You feel like if this is the level of service you get from Monument Cable, then this will be the beginning of a long and happy customer relationship.
This concludes our demonstration. To restart, please press the Home button.
Welcome to Monument Cable! Thanks for becoming a Monument Cable customer. An engineer is scheduled to arrive at your home on Monday, October 19th, between 8am and 1pm. Would you like this information as a text message?