What's new

Supercharge your workforce management with Aspect WFX's latest updates.

We've enhanced your administrative toolkit with powerful updates that make managing your workforce smoother than ever:

• ✨ Streamlined Admin Experience - Enjoy intuitive workspace navigation with polished visuals and improved support workflows.
• 📅 Intelligent Schedule Management - Experience smarter activity handling with enhanced template applications and seamless multi-activity management.
• ⚡ Advanced Calendar Features - Navigate effortlessly through your month view while managing repeating activities with precision.

Take control of your workforce management today with these powerful improvements that streamline your administrative tasks and enhance scheduling efficiency.

Changelog

Admin management

• FIXED: Updated workflow for contacting support
• FIXED: Misaligned arrows in workspace selection overlay window

Schedule management

• FIXED: Unable to add multiple activities in "Activity Only Preference" during editing and saving
• FIXED: Empty Earliest/Latest fields in Activity Preference settings defaulting to 12:00 AM, which causes incorrect activity adjustments when applying templates
• FIXED: Start and end dates for repeating activities in Schedule Preferences incorrectly move backward by one day after saving
• FIXED: Inconsistent display in the Month view after navigating to other pages
• FIXED: Incorrect error messages

Transform your admin experience with Aspect WFX's latest enhancements

Take control of your workforce management with powerful improvements to our admin and scheduling capabilities:

• ✨ Smarter Admin Controls - Enhanced sorting, pagination, and time zone handling for seamless team management
• 🎯 Intelligent Schedule Management - Improved multi-day request handling and user-friendly error messages that speak your language
• ⚡ Enhanced Activity Management - Perfect for complex scheduling needs with improved validation and multi-day activity support

Don't let workforce management complexity slow you down. Upgrade to WFX today for a more intuitive, efficient, and powerful admin experience!

Changelog

Admin management

• FIXED: No result appearing when pagination button or dropdown list is clicked
• FIXED: Employee names not sorting properly
• FIXED: No results appear when sorting columns in ascending or descending order
• FIXED: Requests now display correctly according to administrator's time zone

Schedule management

• FIXED: Error messages now display user-friendly text
• FIXED: Request details now display correctly for multi-day requests when "Approve Partial" is enabled
• FIXED: Incorrect display of multi-day activities within the same day
• FIXED: Missing timestamp validation for request change details
• FIXED: Cannot add multiple activities to "Repeating Activities Preference" when using the copy button during edit and save operations for Schedule Preference feature

Elevate your workforce management experience with WFX's latest enhancements

Experience seamless schedule management with our enhanced drag-and-drop functionality, making workforce planning more intuitive than ever. Our intelligent calendar system now offers:

• Smart time-zone handling and improved date preservation across navigation
• Enhanced side panel views for better activity tracking and visualization
• Refined segment display and management capabilities

Plus, we've streamlined our notifications system to eliminate duplicate entries and provide clearer information, ensuring you stay on top of your workforce management effortlessly.

Don't let scheduling complexities hold your team back. Upgrade to WFX today and experience the future of workforce management!

Changelog

Schedule management

• IMPROVED: Sensitivity of Drag & Drop feature.
• FIXED: The View Side Panel fails to display graphical information after selecting an activity and then navigating to a week that has not been previously loaded.
• FIXED: Incorrect value validation after Start field was cleared when selecting an All day activity.
• FIXED: The current day in the Schedule view is incorrectly focused when the user’s time-zone date is different from one in UTC.
• FIXED: The Calendar view/date selections are not preserved after navigating to Notifications and then back to the Calendar view.
• FIXED: Incorrect corner shape for segments that start on one day and end on another.
• FIXED:  The current day/month/week is incorrectly opened when changing the schedule view with a selected segment.

Notifications

• FIXED: Duplicate activities appearing in the Notification Center Calendar Preview when viewing a single schedule request.

Upgrade your workforce management solution today

Check out our latest Schedule management enhancements.

Smarter, faster scheduling

Experience a streamlined scheduling process with our intuitive time-selector and intelligent day view that automatically shows you what matters most.

Enhanced user experience

Navigate effortlessly with alphabetized activity types and powerful search capabilities in Schedule Preference.

Robust security & reliability

We've strengthened our permissions system and fixed critical scheduling validation issues to ensure your schedules are always accurate and secure.

Smart notifications & predictive analytics

Stay informed with our enhanced notification system and benefit from intelligent availability predictions that streamline your approval process.

Changelog

Schedule management

Improvements

• Simplified and more intuitive time-selector.
• Clicking on the day view automatically displays the current day and not the beginning of the week if the week view contains current date.
• Alphabetized the the Activity type drop down menu in the Schedule Preference and Change Request panels.
• View of the Availability drop down menu when no data is displayed.

Fixes

• Date fields disappear after an error message related to the date appears.
• Start/End time selector validation incorrectly allows activities longer than 24 hours.
• Schedule change suggestions incorrectly provided dates in the past.
• Selected segments are no longer highlighted after navigating to different days/weeks.
• Resize action does not work when creating a new activity in the calendar.
• When user refreshes the page, the selected sidebar is not re-opened.
• Users without proper permissions could edit and submit schedule requests.
• Request status incorrectly displays Rejected instead of Disapproved.
• Days with segments have incorrect font colors.
• Manual entry for schedule preferences displays a field error and prevents hour format changes.

Notifications

• New: Added tooltip for notification button.
• Improved: Time-format panel in Personal Settings has labels set to 12-hour and 24-hour.

Predictive analytics

• Improved: Availability layer selections are auto-applied when using Approval Prediction.

Get ready for the latest enhancement to Aspect WFX.

Our March 3, 2025 Service Release brings even smoother schedule management to your workforce.

Enhanced Demo Experience
‍Get hands-on with our powerful platform through our new demo workspace and data, perfect for testing out our comprehensive admin features.

⚡ Smarter Calendar Management
‍We've supercharged our calendar functionality with:

• Intelligent time defaults that adapt to your schedule
• Smoother segment navigation and highlighting
• Enhanced all-day event handling
• Improved availability options

🔄 Robust Data Synchronization
‍Experience more reliable data synchronization with fixed notification displays and improved sync timing.

Don't miss out on transforming your workforce management into a more intuitive and efficient experience. Try Aspect WFX today!

Changelog

Integration

• NEW: Demo workspace and Demo data available for new accounts.
• FIXED: Notifications data synchronization functionality not displaying correct data.
• FIXED: Next Sync date and time values are incorrect for Employee and Schedule data.

Admin management

• NEW: New accounts can test admin features in demo workspace.

Schedule management

• IMPROVED: “Not Applicable” options added to the Availability drop down menu.
• FIXED: Date/time selector no longer expands off the screen.
• FIXED: Selected segments remain highlighted when navigating to different weeks on the calendar.
• FIXED: New all day events no longer disappear when navigating to the day view.
• FIXED: Initial loading of the calendar no longer defaults to 12am. It now defaults to 2 hours before the current time.
• FIXED: Issue when using the dragging feature to resize a newly added segment.

Notifications

• NEW: Notification center module added to Demo data workspace.
• FIXED: Incorrect notifications time displayed in Notification center when using Demo data.

Revolutionize your workforce management

Introducing Aspect Workforce Experience (WFX) - Your all-in-one solution for modern workforce management, now available across the US!

Empower your administrators

Take control with seamless WFM integration, streamlined user management, and powerful administrative tools. Manage your team seamlessly with our user-friendly invitation system and flexible settings.

Transform schedule management

Experience scheduling reimagined with dynamic views, drag-and-drop functionality, and real-time staffing insights. Our intelligent system lets you:

• ✨ View and manage schedules with unprecedented flexibility
• 📊 Make data-driven decisions with instant staffing overlays
• 🔄 Handle bulk schedule changes efficiently
• ⚡ Create and apply smart schedule preferences

Stay connected, stay informed

Never miss a beat with our comprehensive notification system. Get real-time alerts, track request statuses, and maintain clear communication channels across your organization.

AI-powered intelligence

Make smarter scheduling decisions with our cutting-edge predictive analytics. Our approval prediction system helps optimize scheduling requests, saving time and improving satisfaction across your workforce.

Changelog

Integration

• Request integration with existing information and data from WFM

Admin management

• Send registration invites to other Admins or Employees.
• Resend invites.
• Filter a large list of employees.
• View invite statuses.
• Remove users.
• Request integration with WFM.
• Edit time zone and time format.

Schedule management

• View schedule by day, week, or month.
• Easily view and edit schedule activities.
• Use drag and drop when creating or editing a new activity request.
• Compare the original activity against the requested activity side-by-side (represented by a dotted-line visual display).
• View staffing availability and group or team balances using overlays.
• View available work slots and time off balances when hovering over a segment (This includes extra time and OT).
• Submit multiple schedule change requests at once.
• Allow for partial approval (by day) when submitting multiple schedule requests.
• Add comment when submitting request.
• Create, apply, edit or delete a schedule preference.
• Add a preference for Shifts, Activities, or Repeating Activities.
• Generate new activity requests by applying a schedule preference, and then compare the difference to their actual schedule.
• Submit multiple activity requests (in bulk) that are generated from a schedule preference.

Notifications

• Receive real-time alerts for schedule updates.
• View all notifications in one place.
• View decision notification with explanation.
• Reply to decision notifications.
• Multiselect and mark as Read or Unread.
• Track the status of a request.
• Schedule preview.

Predictive analytics

• Use Approval Prediction to see if a request will be approved or not based on real-time staffing balance data.
• View suggestions for low-probability requests.

Aspect WorkforceOS v.24.1 is now available

Introducing call volume forecasting capabilities along with improvements to intraday timelines, staffing constraints, and automatic re-forecasting. Enhance your operations with powerful updates developed to streamline processes and enable data-driven decision making across your workforce.

Changelog: Schedule management

New Features

Call volume forecasting using historical data and supplied external factors.

Improvements‍

• Enhanced Workflow Management with Net Staff
• Bulk End Date Setting for Employee Skills
• Automatic Re-forecast in IDP - introduces a configurable and optional AutoRun job that mirrors the existing 'difference between actual and forecast' functionality found in the Re-forecast option.
• An option for Trial Schedule Intraday Timeline is now available, allowing our Workforce Analysts to visually see the impact to scheduled offline time and breaks and lunch schedules, prior to schedules being published.
• Min/Max Staffing Constraints for Target Staff Calculation
• Enhanced Data Copy/Paste Functionality in RD Access
• The Employee Seniority field in WEM has been updated to eliminate its status as a required field.
• The segment request interface has been updated to improve user experience by automatically selecting the "All Day" box by default.

Fixed

The memo icon has been reintroduced to the WEM segment view for WFM Web Users.

We’re excited to announce the launch of Aspect WorkforceOS v24—a powerful new update designed to help your organization work smarter, faster, and more efficiently than ever before. Built with your feedback in mind, v24 introduces features that deliver real business impact, enabling you to make data-driven decisions, enhance collaboration, and optimize your workforce operations with ease.

Commitment to innovation through rebranding

The return of the Aspect brand reflects our dedication to continuous innovation while leveraging rich heritage and industry experience. It’s more than just a visual change—it reinforces our promise to provide the future-ready solutions you need to stay ahead in a rapidly evolving workforce management landscape.

Empowerment through customization

With new features that allow administrators to configure KPIs independently, v24 puts you in control. No need for external support—set up and track the performance metrics that matter most to your business, empowering faster decision-making and more effective performance management.

Enhanced quality management for better business outcomes

v24 introduces advanced failure conditions that offer more precise evaluations within your quality management processes. These enhanced features ensure that your quality standards are not only met but easily adaptable.

New security features for greater protection

As part of our ongoing commitment to improving our security posture, WorkforceOS™ v24 introduces several enhancements. These security enhancements include the replacement of older technologies and the implementation of more sophisticated encryption keys to ensure your data is effectively protected against evolving threats.

Seamless integration and data management

Our new integrations with UJET and Twilio improve communication channels and data synchronization, boosting agent productivity and enhancing customer satisfaction. These seamless integrations help your team deliver a better customer experience while maintaining efficiency and reliability across your operations.

WorkforceOS™ v24 isn’t just a product update

It’s a powerful change that empowers your team to work smarter and keep your business running efficiently. Whether you’re focused on performance optimization, quality management, or improving customer service through better integrations, v24 delivers the flexibility and innovation your business needs to succeed.