What's new

Experience seamless schedule management like never before with the latest WFX updates!

We've enhanced your scheduling experience with:

• ✨ Smarter Activity Management - Enjoy intelligent end-time positioning and improved repeating activity scheduling for monthly patterns
• ⚡ Enhanced User Experience - Full support for 24-hour time format preferences and special character handling in memo fields

Take control of your workforce scheduling today with these improvements that make managing your team's time more intuitive than ever.

Changelog

Schedule management

• FIXED: When an Activity exceeds the lowest part of the screen, the end-time repositions on its own.
• FIXED: In Repeating Activities, when "Repeat every Month" and "Repeat on Week Day" are selected, activities are incorrectly scheduled if the "Starts On" date is not the first day of the month.
• FIXED: Time selector for add/edit requests now displays 24-hour clock format when users have selected 24-hour time display in their settings.
• FIXED: Memo field now accepts special characters that previously caused errors.

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Put Workforce Management in the Hands of Your Frontline With the New Aspect Workforce Mobile App!

• 📱 Seamless Calendar Management - Effortlessly navigate your schedule with smooth swipe gestures and an intuitive interface
• ⚡ Ultimate Flexibility - Submit multiple activity requests simultaneously while keeping your calendar in view
• 🛠️ Complete Control - Make schedule adjustments on the go and submit new activity requests with ease
• 🔧 Reliable Support - Access technical assistance by sending diagnostic logs from the app

Changelog

• NEW: View your schedule through an intuitive calendar interface
• NEW: Swipe left or right between calendar days
• NEW: Make edits to existing activities
• NEW: Submit new activity requests
• NEW: Submit multiple activity requests at once
• NEW: Ability to continue viewing your calendar while making a new activity request using the progress bar
• NEW: Send log files to our technical support team for analysis

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Welcome to Aspect WorkforceOS v.24.2

Aspect WorkforceOS v.24.2 is now available, featuring updates designed to streamline workflows, improve efficiency, and address system performance issues. Schedule management users will see improvements in bulk editing of checker rules, intra-day planning (IDP) and staff allocation performance, and an adjustment to routing set simulation parameters, allowing for more precise and accurate simulation results.

Gamification customers will find improvements with the KPI Manager, including the ability to validate custom KPIs, removing the need to contact support or professional services.

Changelog

Schedule management

• NEW: Multi-Edit Capabilities for Checker Rules - introduces bulk editing functionality for Checker Rules, enabling users to modify multiple rules simultaneously.
• IMPROVED: Routing Set Simulation Parameters Adjustment - provides customers with greater flexibility in managing simulation parameters for individual routing sets; valuable for handling low-volume call scenarios.
• IMPROVED: System Module Performance - addresses slow loading times by reducing database round trips and implementing more efficient data retrieval methods
• IMPROVED: Create Intra-Day Planning (IDP) Performance - includes reducing database lock times, implementing per-day transaction processing, and enhancing overall system efficiency.
• IMPROVED: Staff Allocation Performance - better transaction control during set updates and a new feature allowing allocation updates to be saved per IDP.
• IMPROVED: Multi Add\Delete\Auto Special Hours in Open Hours Set - enables end users to simultaneously apply and remove the same Special Hours settings to multiple Open Hour Sets

Gamification

• IMPROVED: KPI Manager Error Message - provides clearer and more actionable information, helping users troubleshoot issues more effectively.
• IMPROVED: KPI Manager Self-Service - Users can now validate custom KPIs on their own by directly querying the database, removing the need to contact support or professional services

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Supercharge your workforce management with Aspect WFX's latest updates.

We've enhanced your administrative toolkit with powerful updates that make managing your workforce smoother than ever:

• ✨ Streamlined Admin Experience - Enjoy intuitive workspace navigation with polished visuals and improved support workflows.
• 📅 Intelligent Schedule Management - Experience smarter activity handling with enhanced template applications and seamless multi-activity management.
• ⚡ Advanced Calendar Features - Navigate effortlessly through your month view while managing repeating activities with precision.

Take control of your workforce management today with these powerful improvements that streamline your administrative tasks and enhance scheduling efficiency.

Changelog

Admin management

• FIXED: Updated workflow for contacting support
• FIXED: Misaligned arrows in workspace selection overlay window

Schedule management

• FIXED: Unable to add multiple activities in "Activity Only Preference" during editing and saving
• FIXED: Empty Earliest/Latest fields in Activity Preference settings defaulting to 12:00 AM, which causes incorrect activity adjustments when applying templates
• FIXED: Start and end dates for repeating activities in Schedule Preferences incorrectly move backward by one day after saving
• FIXED: Inconsistent display in the Month view after navigating to other pages
• FIXED: Incorrect error messages

Transform your admin experience with Aspect WFX's latest enhancements

Take control of your workforce management with powerful improvements to our admin and scheduling capabilities:

• ✨ Smarter Admin Controls - Enhanced sorting, pagination, and time zone handling for seamless team management
• 🎯 Intelligent Schedule Management - Improved multi-day request handling and user-friendly error messages that speak your language
• ⚡ Enhanced Activity Management - Perfect for complex scheduling needs with improved validation and multi-day activity support

Don't let workforce management complexity slow you down. Upgrade to WFX today for a more intuitive, efficient, and powerful admin experience!

Changelog

Admin management

• FIXED: No result appearing when pagination button or dropdown list is clicked
• FIXED: Employee names not sorting properly
• FIXED: No results appear when sorting columns in ascending or descending order
• FIXED: Requests now display correctly according to administrator's time zone

Schedule management

• FIXED: Error messages now display user-friendly text
• FIXED: Request details now display correctly for multi-day requests when "Approve Partial" is enabled
• FIXED: Incorrect display of multi-day activities within the same day
• FIXED: Missing timestamp validation for request change details
• FIXED: Cannot add multiple activities to "Repeating Activities Preference" when using the copy button during edit and save operations for Schedule Preference feature

Elevate your workforce management experience with WFX's latest enhancements

Experience seamless schedule management with our enhanced drag-and-drop functionality, making workforce planning more intuitive than ever. Our intelligent calendar system now offers:

• Smart time-zone handling and improved date preservation across navigation
• Enhanced side panel views for better activity tracking and visualization
• Refined segment display and management capabilities

Plus, we've streamlined our notifications system to eliminate duplicate entries and provide clearer information, ensuring you stay on top of your workforce management effortlessly.

Don't let scheduling complexities hold your team back. Upgrade to WFX today and experience the future of workforce management!

Changelog

Schedule management

• IMPROVED: Sensitivity of Drag & Drop feature.
• FIXED: The View Side Panel fails to display graphical information after selecting an activity and then navigating to a week that has not been previously loaded.
• FIXED: Incorrect value validation after Start field was cleared when selecting an All day activity.
• FIXED: The current day in the Schedule view is incorrectly focused when the user’s time-zone date is different from one in UTC.
• FIXED: The Calendar view/date selections are not preserved after navigating to Notifications and then back to the Calendar view.
• FIXED: Incorrect corner shape for segments that start on one day and end on another.
• FIXED:  The current day/month/week is incorrectly opened when changing the schedule view with a selected segment.

Notifications

• FIXED: Duplicate activities appearing in the Notification Center Calendar Preview when viewing a single schedule request.

Upgrade your workforce management solution today

Check out our latest Schedule management enhancements.

Smarter, faster scheduling

Experience a streamlined scheduling process with our intuitive time-selector and intelligent day view that automatically shows you what matters most.

Enhanced user experience

Navigate effortlessly with alphabetized activity types and powerful search capabilities in Schedule Preference.

Robust security & reliability

We've strengthened our permissions system and fixed critical scheduling validation issues to ensure your schedules are always accurate and secure.

Smart notifications & predictive analytics

Stay informed with our enhanced notification system and benefit from intelligent availability predictions that streamline your approval process.

Changelog

Schedule management

Improvements

• Simplified and more intuitive time-selector.
• Clicking on the day view automatically displays the current day and not the beginning of the week if the week view contains current date.
• Alphabetized the the Activity type drop down menu in the Schedule Preference and Change Request panels.
• View of the Availability drop down menu when no data is displayed.

Fixes

• Date fields disappear after an error message related to the date appears.
• Start/End time selector validation incorrectly allows activities longer than 24 hours.
• Schedule change suggestions incorrectly provided dates in the past.
• Selected segments are no longer highlighted after navigating to different days/weeks.
• Resize action does not work when creating a new activity in the calendar.
• When user refreshes the page, the selected sidebar is not re-opened.
• Users without proper permissions could edit and submit schedule requests.
• Request status incorrectly displays Rejected instead of Disapproved.
• Days with segments have incorrect font colors.
• Manual entry for schedule preferences displays a field error and prevents hour format changes.

Notifications

• New: Added tooltip for notification button.
• Improved: Time-format panel in Personal Settings has labels set to 12-hour and 24-hour.

Predictive analytics

• Improved: Availability layer selections are auto-applied when using Approval Prediction.

Get ready for the latest enhancement to Aspect WFX.

Our March 3, 2025 Service Release brings even smoother schedule management to your workforce.

Enhanced Demo Experience
‍Get hands-on with our powerful platform through our new demo workspace and data, perfect for testing out our comprehensive admin features.

⚡ Smarter Calendar Management
‍We've supercharged our calendar functionality with:

• Intelligent time defaults that adapt to your schedule
• Smoother segment navigation and highlighting
• Enhanced all-day event handling
• Improved availability options

🔄 Robust Data Synchronization
‍Experience more reliable data synchronization with fixed notification displays and improved sync timing.

Don't miss out on transforming your workforce management into a more intuitive and efficient experience. Try Aspect WFX today!

Changelog

Integration

• NEW: Demo workspace and Demo data available for new accounts.
• FIXED: Notifications data synchronization functionality not displaying correct data.
• FIXED: Next Sync date and time values are incorrect for Employee and Schedule data.

Admin management

• NEW: New accounts can test admin features in demo workspace.

Schedule management

• IMPROVED: “Not Applicable” options added to the Availability drop down menu.
• FIXED: Date/time selector no longer expands off the screen.
• FIXED: Selected segments remain highlighted when navigating to different weeks on the calendar.
• FIXED: New all day events no longer disappear when navigating to the day view.
• FIXED: Initial loading of the calendar no longer defaults to 12am. It now defaults to 2 hours before the current time.
• FIXED: Issue when using the dragging feature to resize a newly added segment.

Notifications

• NEW: Notification center module added to Demo data workspace.
• FIXED: Incorrect notifications time displayed in Notification center when using Demo data.