What's new

Transform Your Workforce with Aspect Cloud Workforce (the new experience)

🚀 Take Control of Your Schedule with Powerful New Tools

• Monitor and optimize your Schedule Adherence in real-time with our intuitive new tool that gives employees visibility into their performance.
• Transform shift coordination with our new Community Board where employees can easily communicate, see potential conflicts, and make intelligent trade decisions.

💼 Empower Your Team with Next-Generation Scheduling

• Improve your scheduling process with our intuitive Shift Bidding system featuring drag-and-drop functionality and comprehensive shift details.
• Give your workforce planners a powerful Admin Forecast Dashboard to visualize scenarios, explore data interactively, and reduce scheduling inefficiencies.

🔐 Streamline Onboarding with Automatic Federation

• Say goodbye to manual invites and registration with our Automatic Employee Onboarding that instantly activates accounts through Federation.

Changelog

• NEW: Schedule Adherence
  • New tool for Employees to proactively monitor and understand their adherence to assigned schedules.
  • Gives visibility into Employee’s schedule adherence
• NEW: Community Board
  • New tool for Employees to communicate and coordinate trades.
  • Easily see shift types or potential conflicts.
  • Gives Employees information needed to make smart trade decisions.
• NEW: Shift Bidding
  • New shift bidding system that enhances employee scheduling through an intuitive interface
  • Offers drag-and-drop functionality and detailed shift information.
• NEW: Admin Forecast Dashboard
  • Dedicated interface that allows Workforce analysts and planners to visualize and validate forecast scenarios created from WFM for staffing.
  • Improves transparency and provides admins with an interactive environment for data exploration.
  • Reduces scheduling inefficiencies by offering a simple, accessible forecasting experience within Aspect Cloud Workforce (the new experience).
• NEW: Automatic Employee Onboarding
  • Federation implementation now automates employee user onboarding.
  • Removes invite and registration requirements to activate user account for tenants that activate Federation.
  • Activates employee accounts in Aspect Cloud Workforce (the new experience) for tenants that activate Federation.
• FIXED: Minor bug fixes

🔔 Never Miss a Beat with Our New Notification Center!

Introducing the Notification Center in Aspect Workforce App 1.5.1 — your ultimate command center for staying on top of everything that matters:

• Notification Updates at Your Fingertips — Track request statuses and monitor changes as they happen with our system that refreshes every 60 seconds.
• Total Awareness, Zero Effort — Instantly see important announcements, schedule changes, and request updates all in one centralized hub.
• Take Action Without The Detours — Edit requests, submit new ones, or make adjustments directly from your notifications — no more navigating through multiple screens.

Changelog

• NEW: Notification Center
  • View all notifications in one place from an in-app Notification Center.
  • In-app Notifications —  View request details and track the status of current and past requests (system updates every 60 seconds).
  • Notifications for announcements including schedule changes and announcements from administrators.
  • Take action on notifications directly within the notification center—such as editing requests, resubmitting requests, or creating new ones—without navigating to another page.
• IMPROVED: Activity Name, Icon and number of Changes now shows in Requests Viewer List.‍
• IMPROVED: Faster Activity type loading in Request submission form.‍
• FIXED: Minor Bug Fixes.

🔐 Unlock a New Era of Secure Authentication with Federated Login!

• Single Sign-On Simplicity - Enable your team to access WFX through your organization's trusted Identity Provider, creating a smoother, more secure experience without juggling multiple credentials
• Enterprise-Ready Integration - Compatible with Azure Entra ID now, with more providers like OKTA coming soon
• Industry-Standard Security - Built on SAML 2.0 for robust protection your IT team will appreciate

Changelog

• NEW: Federated Login — Federated Login enables consistent authentication across Aspect products through standards-based SSO. Users sign in via their organization's Identity Provider, creating a smoother, more secure experience without maintaining separate Aspect WFX credentials.
  • Aspect WFX Federated Login is compatible with Azure Entra ID (additional providers like OKTA added soon)
  • Configured independently in IdP (on client side) from any existing Aspect products (WEM, WFM)
  • Uses SAML 2.0 standard
  • Service Provider (SP) initiated login (IdP initiated is not available at this time but may be in the future)
• FIXED: Minor bug fixes

‍

Empower your workforce with smart and secure mobile management

🔐 Seamless Security - Access workforce tools instantly with Federated Login, eliminating separate passwords while maintaining enterprise-grade security.

🔄 Always Up-to-Date -  Stay current with timely alerts that let you know when new features and improvements are available.

📊 Crystal-Clear Request Management - Make informed decisions with our enhanced partial approval system that clearly shows which requests succeeded and which need attention.

Changelog

• NEW: Federated Login — Use federated credentials to authenticate in the mobile app without needing a separate password
• NEW:  In-app alert when a newer version of the app is available
• IMPROVED: Partial approval requests now display a clear breakdown of successfully submitted and failed request components
• IMPROVED: Removed ability to submit changes to a non-pending request
• IMPROVED: Enhanced user interface elements for better user experience
• FIXED: Minor bug fixes

Upgrade Your Workforce Management with new and improved features!

• 📆 Shift Exchanges — Employees can now seamlessly coordinate complete shift exchanges in a single request, with intelligent time slot matching, visual scheduling overlays, and automatic compatibility validation - all with real-time notifications keeping everyone informed.
• 🧑‍💼 Streamlined Employee Onboarding — Admins can now easily find and invite WFM users faster than ever. Our improved sorting, filtering, and lightning-fast search results dramatically reduce onboarding time and administrative overhead.

Changelog

• NEW: Shift Exchanges — Enhances our existing Shift Trading capability by allowing Employees to coordinate two-way trades in a single request
  • Option to choose between giving away a shift or exchanging it for another
  • Ability for senders to specify which time slots they're willing to work in exchange
  • Visual overlay showing available exchange times to receivers
  • Automatic validation to ensure trade compatibility
  • Real-time notifications throughout the Shift Exchange process
• IMPROVED: Enhanced Employee onboarding for Admins
  • Improved search capabilities on the Invite Employees page, making it easier for Admins to find WFM users
  • Easily search for Employees by adding a letter or a name
  • Enhanced sorting and filtering options specifically for the Employee invitation process (no changes to the User Management screen)
  • Faster search results

• FIXED: Minor bug fixes

‍

Enhance Your Workforce Experience with WFX's New Dashboard

💻 Elevate team productivity with our new Employee Dashboard offering daily schedules, one-click tools, and real-time metrics. Our integrated trade request system ensures all team members stay informed about changes to trade requests.

📅 Manage workforce requests efficiently with our new My Requests table that displays status, waitlist position, denial reasons, and allows easy editing of rejected requests - all in one convenient view.

Changelog

• NEW: Employee Dashboard
  • Redesigned Dashboard layout that provides enhanced usability
  • Presentation of current day’s schedule
  • One-click access to full schedule view and schedule management features
  • Integration with Workforce to display key performance metrics
  • Open and Offered status updates for trade requests
• NEW: My Requests table
  • View all requests and their status
  • Displays position in waitlist for pending requests
  • Shows detailed reason for request denial
  • Edit and resubmit denied requests

• FIXED: Minor bug fixes

Elevate Your Workforce Management Experience with Enhanced Features

• 📱 Streamlined request management system to handle workforce needs efficiently.
• ⚡ Intelligent scheduling with smart time defaults to make activity planning more intuitive than ever.

Changelog

• NEW: Ability to view Personal and Group account balances
• NEW: Requests section for viewing and managing requests
• IMPROVED: Default new Activity start time defaults to next 30-minute interval
• FIXED: Minor bug fixes

‍

Introducing Personal Balances

• 💫 Real-time balance updates and instant data refreshes
• 📊 Flexible viewing options between segments and personal balance types
• 🔍 Advanced filtering capabilities for precise data analysis
• ⏰ Up-to-the-minute balance tracking with timestamped updates

Changelog

• NEW: Personal Balances table
  • Navigate through specific date periods to view usage history
  • Refresh data in real time
  • Select between segment and personal balance types
  • Filter data using advanced options
  • View current balances with timestamp (for example, "as of 06/12/25: +40:00")
• FIXED: Minor bug fixes

Shift trading comes to WFX: A new era of flexible scheduling

Take your workforce flexibility to the next level with our new Shift Trading capability. Now your employees can seamlessly offer their scheduled shifts to coworkers through intuitive one-way trades.

✨ Key Benefits:

• Effortless trade process that integrates with your existing WFM systems
• Real-time notifications keep everyone in the loop
• Maintain control with built-in trade rules and processes

Empower your workforce with the flexibility they need while keeping your operations running smoothly.

Changelog

Schedule management

• NEW: Shift Trading (v1) - Employees can now offer their scheduled shifts to coworkers through one-way trades. This feature works with existing WFM trade processes and rules, keeping employees updated through notifications about their trade status.
• FIXED: Minor bug fixes

‍

Experience smarter Workforce Management with our latest Mobile app updates!

• ✨ Smart Multi-Day Management - Gain more control with our new Partial Approval option for multi-day activities
• 🎯 Intelligent Date Handling - Enjoy seamless activity scheduling with smart defaults and automatic time synchronization
• ⚡ Enhanced User Experience - Access your profile information, documentation, and manage multiple activities with ease

Changelog

• NEW: Option to enable Partial Approval for multi-day activity requests.
• IMPROVED: The Settings section now displays profile information, account details and a link to help documentation.
• IMPROVED: When submitting multiple Activity Requests, newly added activities appear at the top of the change list in an expanded state.
• IMPROVED: When modifying activity times, the end date automatically syncs with start date changes, defaulting to one hour later (or same day for all-day events).
• IMPROVED: When creating a new activity, the start and end dates automatically default to the currently selected calendar date.
• FIXED: Minor bug fixes

‍

Experience seamless schedule management like never before with the latest WFX updates!

We've enhanced your scheduling experience with:

• ✨ Smarter Activity Management - Enjoy intelligent end-time positioning and improved repeating activity scheduling for monthly patterns
• ⚡ Enhanced User Experience - Full support for 24-hour time format preferences and special character handling in memo fields

Take control of your workforce scheduling today with these improvements that make managing your team's time more intuitive than ever.

Changelog

Schedule management

• FIXED: When an Activity exceeds the lowest part of the screen, the end-time repositions on its own.
• FIXED: In Repeating Activities, when "Repeat every Month" and "Repeat on Week Day" are selected, activities are incorrectly scheduled if the "Starts On" date is not the first day of the month.
• FIXED: Time selector for add/edit requests now displays 24-hour clock format when users have selected 24-hour time display in their settings.
• FIXED: Memo field now accepts special characters that previously caused errors.

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Put Workforce Management in the Hands of Your Frontline With the New Aspect Workforce Mobile App!

• 📱 Seamless Calendar Management - Effortlessly navigate your schedule with smooth swipe gestures and an intuitive interface
• ⚡ Ultimate Flexibility - Submit multiple activity requests simultaneously while keeping your calendar in view
• 🛠️ Complete Control - Make schedule adjustments on the go and submit new activity requests with ease
• 🔧 Reliable Support - Access technical assistance by sending diagnostic logs from the app

Changelog

• NEW: View your schedule through an intuitive calendar interface
• NEW: Swipe left or right between calendar days
• NEW: Make edits to existing activities
• NEW: Submit new activity requests
• NEW: Submit multiple activity requests at once
• NEW: Ability to continue viewing your calendar while making a new activity request using the progress bar
• NEW: Send log files to our technical support team for analysis

‍

Welcome to Aspect WorkforceOS v.24.2

Aspect Workforce v.24.2 is now available, featuring updates designed to streamline workflows, improve efficiency, and address system performance issues. Schedule management users will see improvements in bulk editing of checker rules, intra-day planning (IDP) and staff allocation performance, and an adjustment to routing set simulation parameters, allowing for more precise and accurate simulation results.

Gamification customers will find improvements with the KPI Manager, including the ability to validate custom KPIs, removing the need to contact support or professional services.

Changelog

Schedule management

• NEW: Multi-Edit Capabilities for Checker Rules - introduces bulk editing functionality for Checker Rules, enabling users to modify multiple rules simultaneously.
• IMPROVED: Routing Set Simulation Parameters Adjustment - provides customers with greater flexibility in managing simulation parameters for individual routing sets; valuable for handling low-volume call scenarios.
• IMPROVED: System Module Performance - addresses slow loading times by reducing database round trips and implementing more efficient data retrieval methods
• IMPROVED: Create Intra-Day Planning (IDP) Performance - includes reducing database lock times, implementing per-day transaction processing, and enhancing overall system efficiency.
• IMPROVED: Staff Allocation Performance - better transaction control during set updates and a new feature allowing allocation updates to be saved per IDP.
• IMPROVED: Multi Add\Delete\Auto Special Hours in Open Hours Set - enables end users to simultaneously apply and remove the same Special Hours settings to multiple Open Hour Sets

Gamification

• IMPROVED: KPI Manager Error Message - provides clearer and more actionable information, helping users troubleshoot issues more effectively.
• IMPROVED: KPI Manager Self-Service - Users can now validate custom KPIs on their own by directly querying the database, removing the need to contact support or professional services

‍

Supercharge your workforce management with Aspect WFX's latest updates.

We've enhanced your administrative toolkit with powerful updates that make managing your workforce smoother than ever:

• ✨ Streamlined Admin Experience - Enjoy intuitive workspace navigation with polished visuals and improved support workflows.
• 📅 Intelligent Schedule Management - Experience smarter activity handling with enhanced template applications and seamless multi-activity management.
• ⚡ Advanced Calendar Features - Navigate effortlessly through your month view while managing repeating activities with precision.

Take control of your workforce management today with these powerful improvements that streamline your administrative tasks and enhance scheduling efficiency.

Changelog

Admin management

• FIXED: Updated workflow for contacting support
• FIXED: Misaligned arrows in workspace selection overlay window

Schedule management

• FIXED: Unable to add multiple activities in "Activity Only Preference" during editing and saving
• FIXED: Empty Earliest/Latest fields in Activity Preference settings defaulting to 12:00 AM, which causes incorrect activity adjustments when applying templates
• FIXED: Start and end dates for repeating activities in Schedule Preferences incorrectly move backward by one day after saving
• FIXED: Inconsistent display in the Month view after navigating to other pages
• FIXED: Incorrect error messages

Transform your admin experience with Aspect WFX's latest enhancements

Take control of your workforce management with powerful improvements to our admin and scheduling capabilities:

• ✨ Smarter Admin Controls - Enhanced sorting, pagination, and time zone handling for seamless team management
• 🎯 Intelligent Schedule Management - Improved multi-day request handling and user-friendly error messages that speak your language
• ⚡ Enhanced Activity Management - Perfect for complex scheduling needs with improved validation and multi-day activity support

Don't let workforce management complexity slow you down. Upgrade to WFX today for a more intuitive, efficient, and powerful admin experience!

Changelog

Admin management

• FIXED: No result appearing when pagination button or dropdown list is clicked
• FIXED: Employee names not sorting properly
• FIXED: No results appear when sorting columns in ascending or descending order
• FIXED: Requests now display correctly according to administrator's time zone

Schedule management

• FIXED: Error messages now display user-friendly text
• FIXED: Request details now display correctly for multi-day requests when "Approve Partial" is enabled
• FIXED: Incorrect display of multi-day activities within the same day
• FIXED: Missing timestamp validation for request change details
• FIXED: Cannot add multiple activities to "Repeating Activities Preference" when using the copy button during edit and save operations for Schedule Preference feature

Elevate your workforce management experience with WFX's latest enhancements

Experience seamless schedule management with our enhanced drag-and-drop functionality, making workforce planning more intuitive than ever. Our intelligent calendar system now offers:

• Smart time-zone handling and improved date preservation across navigation
• Enhanced side panel views for better activity tracking and visualization
• Refined segment display and management capabilities

Plus, we've streamlined our notifications system to eliminate duplicate entries and provide clearer information, ensuring you stay on top of your workforce management effortlessly.

Don't let scheduling complexities hold your team back. Upgrade to WFX today and experience the future of workforce management!

Changelog

Schedule management

• IMPROVED: Sensitivity of Drag & Drop feature.
• FIXED: The View Side Panel fails to display graphical information after selecting an activity and then navigating to a week that has not been previously loaded.
• FIXED: Incorrect value validation after Start field was cleared when selecting an All day activity.
• FIXED: The current day in the Schedule view is incorrectly focused when the user’s time-zone date is different from one in UTC.
• FIXED: The Calendar view/date selections are not preserved after navigating to Notifications and then back to the Calendar view.
• FIXED: Incorrect corner shape for segments that start on one day and end on another.
• FIXED:  The current day/month/week is incorrectly opened when changing the schedule view with a selected segment.

Notifications

• FIXED: Duplicate activities appearing in the Notification Center Calendar Preview when viewing a single schedule request.

Upgrade your workforce management solution today

Check out our latest Schedule management enhancements.

Smarter, faster scheduling

Experience a streamlined scheduling process with our intuitive time-selector and intelligent day view that automatically shows you what matters most.

Enhanced user experience

Navigate effortlessly with alphabetized activity types and powerful search capabilities in Schedule Preference.

Robust security & reliability

We've strengthened our permissions system and fixed critical scheduling validation issues to ensure your schedules are always accurate and secure.

Smart notifications & predictive analytics

Stay informed with our enhanced notification system and benefit from intelligent availability predictions that streamline your approval process.

Changelog

Schedule management

Improvements

• Simplified and more intuitive time-selector.
• Clicking on the day view automatically displays the current day and not the beginning of the week if the week view contains current date.
• Alphabetized the the Activity type drop down menu in the Schedule Preference and Change Request panels.
• View of the Availability drop down menu when no data is displayed.

Fixes

• Date fields disappear after an error message related to the date appears.
• Start/End time selector validation incorrectly allows activities longer than 24 hours.
• Schedule change suggestions incorrectly provided dates in the past.
• Selected segments are no longer highlighted after navigating to different days/weeks.
• Resize action does not work when creating a new activity in the calendar.
• When user refreshes the page, the selected sidebar is not re-opened.
• Users without proper permissions could edit and submit schedule requests.
• Request status incorrectly displays Rejected instead of Disapproved.
• Days with segments have incorrect font colors.
• Manual entry for schedule preferences displays a field error and prevents hour format changes.

Notifications

• New: Added tooltip for notification button.
• Improved: Time-format panel in Personal Settings has labels set to 12-hour and 24-hour.

Predictive analytics

• Improved: Availability layer selections are auto-applied when using Approval Prediction.

Get ready for the latest enhancement to Aspect WFX.

Our March 3, 2025 Service Release brings even smoother schedule management to your workforce.

Enhanced Demo Experience
‍Get hands-on with our powerful platform through our new demo workspace and data, perfect for testing out our comprehensive admin features.

⚡ Smarter Calendar Management
‍We've supercharged our calendar functionality with:

• Intelligent time defaults that adapt to your schedule
• Smoother segment navigation and highlighting
• Enhanced all-day event handling
• Improved availability options

🔄 Robust Data Synchronization
‍Experience more reliable data synchronization with fixed notification displays and improved sync timing.

Don't miss out on transforming your workforce management into a more intuitive and efficient experience. Try Aspect WFX today!

Changelog

Integration

• NEW: Demo workspace and Demo data available for new accounts.
• FIXED: Notifications data synchronization functionality not displaying correct data.
• FIXED: Next Sync date and time values are incorrect for Employee and Schedule data.

Admin management

• NEW: New accounts can test admin features in demo workspace.

Schedule management

• IMPROVED: “Not Applicable” options added to the Availability drop down menu.
• FIXED: Date/time selector no longer expands off the screen.
• FIXED: Selected segments remain highlighted when navigating to different weeks on the calendar.
• FIXED: New all day events no longer disappear when navigating to the day view.
• FIXED: Initial loading of the calendar no longer defaults to 12am. It now defaults to 2 hours before the current time.
• FIXED: Issue when using the dragging feature to resize a newly added segment.

Notifications

• NEW: Notification center module added to Demo data workspace.
• FIXED: Incorrect notifications time displayed in Notification center when using Demo data.

Revolutionize your workforce management

Introducing Aspect Workforce Experience (WFX) - Your all-in-one solution for modern workforce management, now available across the US!

Empower your administrators

Take control with seamless WFM integration, streamlined user management, and powerful administrative tools. Manage your team seamlessly with our user-friendly invitation system and flexible settings.

Transform schedule management

Experience scheduling reimagined with dynamic views, drag-and-drop functionality, and real-time staffing insights. Our intelligent system lets you:

• ✨ View and manage schedules with unprecedented flexibility
• 📊 Make data-driven decisions with instant staffing overlays
• 🔄 Handle bulk schedule changes efficiently
• ⚡ Create and apply smart schedule preferences

Stay connected, stay informed

Never miss a beat with our comprehensive notification system. Get real-time alerts, track request statuses, and maintain clear communication channels across your organization.

AI-powered intelligence

Make smarter scheduling decisions with our cutting-edge predictive analytics. Our approval prediction system helps optimize scheduling requests, saving time and improving satisfaction across your workforce.

Changelog

Integration

• Request integration with existing information and data from WFM

Admin management

• Send registration invites to other Admins or Employees.
• Resend invites.
• Filter a large list of employees.
• View invite statuses.
• Remove users.
• Request integration with WFM.
• Edit time zone and time format.

Schedule management

• View schedule by day, week, or month.
• Easily view and edit schedule activities.
• Use drag and drop when creating or editing a new activity request.
• Compare the original activity against the requested activity side-by-side (represented by a dotted-line visual display).
• View staffing availability and group or team balances using overlays.
• View available work slots and time off balances when hovering over a segment (This includes extra time and OT).
• Submit multiple schedule change requests at once.
• Allow for partial approval (by day) when submitting multiple schedule requests.
• Add comment when submitting request.
• Create, apply, edit or delete a schedule preference.
• Add a preference for Shifts, Activities, or Repeating Activities.
• Generate new activity requests by applying a schedule preference, and then compare the difference to their actual schedule.
• Submit multiple activity requests (in bulk) that are generated from a schedule preference.

Notifications

• Receive real-time alerts for schedule updates.
• View all notifications in one place.
• View decision notification with explanation.
• Reply to decision notifications.
• Multiselect and mark as Read or Unread.
• Track the status of a request.
• Schedule preview.

Predictive analytics

• Use Approval Prediction to see if a request will be approved or not based on real-time staffing balance data.
• View suggestions for low-probability requests.

Aspect WorkforceOS v.24.1 is now available

Introducing call volume forecasting capabilities along with improvements to intraday timelines, staffing constraints, and automatic re-forecasting. Enhance your operations with powerful updates developed to streamline processes and enable data-driven decision making across your workforce.

Changelog: Schedule management

New Features

Call volume forecasting using historical data and supplied external factors.

Improvements‍

• Enhanced Workflow Management with Net Staff
• Bulk End Date Setting for Employee Skills
• Automatic Re-forecast in IDP - introduces a configurable and optional AutoRun job that mirrors the existing 'difference between actual and forecast' functionality found in the Re-forecast option.
• An option for Trial Schedule Intraday Timeline is now available, allowing our Workforce Analysts to visually see the impact to scheduled offline time and breaks and lunch schedules, prior to schedules being published.
• Min/Max Staffing Constraints for Target Staff Calculation
• Enhanced Data Copy/Paste Functionality in RD Access
• The Employee Seniority field in WEM has been updated to eliminate its status as a required field.
• The segment request interface has been updated to improve user experience by automatically selecting the "All Day" box by default.

Fixed

The memo icon has been reintroduced to the WEM segment view for WFM Web Users.

We’re excited to announce the launch of Aspect WorkforceOS v24—a powerful new update designed to help your organization work smarter, faster, and more efficiently than ever before. Built with your feedback in mind, v24 introduces features that deliver real business impact, enabling you to make data-driven decisions, enhance collaboration, and optimize your workforce operations with ease.

Commitment to innovation through rebranding

The return of the Aspect brand reflects our dedication to continuous innovation while leveraging rich heritage and industry experience. It’s more than just a visual change—it reinforces our promise to provide the future-ready solutions you need to stay ahead in a rapidly evolving workforce management landscape.

Empowerment through customization

With new features that allow administrators to configure KPIs independently, v24 puts you in control. No need for external support—set up and track the performance metrics that matter most to your business, empowering faster decision-making and more effective performance management.

Enhanced quality management for better business outcomes

v24 introduces advanced failure conditions that offer more precise evaluations within your quality management processes. These enhanced features ensure that your quality standards are not only met but easily adaptable.

New security features for greater protection

As part of our ongoing commitment to improving our security posture, WorkforceOS™ v24 introduces several enhancements. These security enhancements include the replacement of older technologies and the implementation of more sophisticated encryption keys to ensure your data is effectively protected against evolving threats.

Seamless integration and data management

Our new integrations with UJET and Twilio improve communication channels and data synchronization, boosting agent productivity and enhancing customer satisfaction. These seamless integrations help your team deliver a better customer experience while maintaining efficiency and reliability across your operations.

WorkforceOS™ v24 isn’t just a product update

It’s a powerful change that empowers your team to work smarter and keep your business running efficiently. Whether you’re focused on performance optimization, quality management, or improving customer service through better integrations, v24 delivers the flexibility and innovation your business needs to succeed.