Customer Service is no longer a cost centre, but a strategic business growth driver.

Aspect on the Road

Customers increasingly turn to digital channels – like text, messaging and social – to find answers, provide feedback and perform transactions.

It is now time to think differently, driving your customer service approach through a Customer Engagement Centre.

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Manchester – 19th July 2017
The Lowry Hotel, 50 Dearmans Place, Chapel Wharf, Manchester, M3 5LH

The Customer Engagement Centre (CEC) is more than a technology. It’s an orchestrated solution and strategy for aligning the entire enterprise around servicing customers.
It fuels profitable growth, increases customer satisfaction. And, it’s fast becoming a competitive advantage.

scroll down for the agendas and venue details

Introducing Aspect Via™ - the Customer Engagement Centre Solution

The Aspect Via customer engagement centre platform is a complete set of native customer service capabilities, designed to integrate into the larger customer-driven enterprise.
Our cloud ready solution, empowers businesses with the agility, flexibility and operational structure needed to drive profitable growth by addressing changes in consumer behaviors and expectations.
We are pleased to invite you to one of our roadshow stops.
We will present our vison on market trends and companies requirements, and how Aspect VIA can help to build your own customer engagement centre.

Agenda (19th JULY 2017 – Manchester)


9:30 – 10:00 Registration and Welcome coffee & bacon rolls
10:00 – 10:30 The place of Customer Services today
Andrew McMillan – Engaging Service
(Former Head of Customer Services @ John Lewis)
10:30 – 11:00 Customer Engagement, the Future of work and the digital employee
Chris Streete – Customer Engagement & Cloud Solution – Aspect
BREAK  
11:15 – 11:45 Build your own Customer Engagement Centre with Aspect VIA
-The Aspect VIA value proposition
-Define personalized and effective Omni-channel interactions
-Implement customer experience continuity scenarios
-Role Based and  Use Cases demonstration
Aspect Solution Consultant Team
11:45 – 12:00 Voice of a customer.
Live interview