Customer Service is no longer a cost centre, but a strategic business growth driver.

Aspect on the Road

Customers increasingly turn to digital channels – like text, messaging and social – to find answers, provide feedback and perform transactions.

It is now time to think differently the customer service approach through a Customer Engagement Centre.

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London- 23rd May 2017
The Hatton, 51-53 Hatton Garden London EC1N 8HN
Manchester – 24th May 2017
The Lowry Hotel, 50 Dearmans Place, Chapel Wharf, Manchester, M3 5LH
Dublin – 25th May 2017
The Mansion House, Dawson Street, Dublin 2, Ireland

The Customer Engagement Centre (CEC) is more than a technology. It’s an orchestrated solution and strategy for aligning the entire enterprise around servicing customers.
It fuels profitable growth, increases customer satisfaction. And, it’s fast becoming a competitive advantage.

scroll down for the agendas and venue details
 

Introducing Aspect Via™ Customer Engagement Center™ the Customer Engagement Centre Solution

The Aspect Via CEC is a complete set of native customer service capabilities, designed to integrate into the larger customer-driven enterprise.
Our cloud ready solution, empowers businesses with the agility, flexibility and operational structure needed to drive profitable growth by addressing changes in consumer behaviors and expectations.
We are pleased to invite you to one of our roadshow stops.
We will present our vison on market trends and companies requirements, and how Aspect VIA can help to build your own customer engagement centre.

Agenda (23rd May 2017 – London)

15:00 – 15:30 Registration and Welcome
15:30 – 16:00 The place of Customer Services today
Andrew McMillan – Engaging Service (Former Head of Customer Services @ John Lewis)
16:00 – 16:30 Customer Engagement, the Future of work and the digital employee
Chris Streete – Customer Engagement & Cloud Solution – Aspect
BREAK  
16:45 – 17:15 Build your own Customer Engagement Centre with Aspect VIA
-The Aspect VIA value proposition
-Define personalized and effective Omni-channel interactions
-Implement customer experience continuity scenarios
-Role Based and  Use Cases demonstration
Aspect Solution Consultant Team
17:15 – 17:30 Voice of a customer.
Live interview
17:30 – 18:00 Cheese and Wine


Agenda (24th May 2017 – Manchester)


9:30 – 10:00 Registration and Welcome coffee & bacon rolls
10:00 – 10:30 The place of Customer Services today
Andrew McMillan – Engaging Service
(Former Head of Customer Services @ John Lewis)
10:30 – 11:00 Customer Engagement, the Future of work and the digital employee
Chris Streete – Customer Engagement & Cloud Solution – Aspect
BREAK  
11:15 – 11:45 Build your own Customer Engagement Centre with Aspect VIA
-The Aspect VIA value proposition
-Define personalized and effective Omni-channel interactions
-Implement customer experience continuity scenarios
-Role Based and  Use Cases demonstration
Aspect Solution Consultant Team
11:45 – 12:00 Voice of a customer.
Live interview


Agenda (25th May 2017 – Dublin)


9:00 – 9:30 Registration and Welcome coffee & bacon rolls
9:30 – 10:00 The place of Customer Services today
Andrew McMillan – Engaging Service (Former Head of Customer Services @ John Lewis)
10:00 – 10:30 Customer Engagement, the Future of work and the digital employee
Chris Streete – Customer Engagement & Cloud Solution – Aspect
BREAK  
10:45 – 11:15 Build your own Customer Engagement Centre with Aspect VIA
-The Aspect VIA value proposition
-Define personalized and effective Omni-channel interactions
-Implement customer experience continuity scenarios
-Role Based and  Use Cases demonstration
Aspect Solution Consultant Team
11:15 – 11:30 Voice of a customer.
Live interview