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Featured resource
Workforce Primer

What is workforce management?

Learn everything you need to know about WFM, from its importance to the key features that make a WFM solution effective.

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May 2025

Can AI help humanize contact centers?

Daniella Deloatch
AI

Discover how AI technology can enhance human experiences in contact centers by supporting agents, improving customer interactions, and creating a more empathetic service environment while maintaining the essential human touch.

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May 2025

Spotlight On: A 25-year journey from dialers to digital with Beth Zindel

Daniella Deloatch
Spotlight On

Dive into a conversation with Beth Zindel, Aspect's Marketing Operations leader, as she shares insights from her 25-year journey, discussing innovation, leadership, and the evolving landscape of marketing technology.

Workplace Culture
Spotlight On
May 2025

Focused innovation: The key to next-generation workforce management

Courtney Cox
Platform

Discover how Aspect's focused innovation approach to workforce management technology delivers specialized solutions that drive efficiency, reduce complexity, and promote cost savings in enterprise organizations.

Platform
Workforce Management
Workforce Engagement Management
WorkforceOS
May 2025

Omnichannel customer support: Here’s how WFM tools can help

Micheli Silva
Customer Service

Discover how workforce management (WFM) platforms enables seamless omnichannel customer support, from smart forecasting to agent engagement.

Customer Service
Contact Center
Workforce Management
May 2025

Why best-of-breed solutions triumph over single-provider platforms

Colin Whelan
Workforce Management

Discover why best-of-breed technology solutions like Aspect Workforce outperform all-in-one platforms by delivering specialised functionality, true innovation, and better long-term value for enterprise organisations.

Workforce Management
Platform
Apr 2025

Ask Aspect: Inside our brand evolution with Lead Brand Designer José Ocando

Daniella Deloatch
Ask Aspect

Discover how Aspect's Lead Brand Designer José Ocando reimagines workforce management software through human-centered design, creating intuitive and delightful experiences that put people first.

Ask Aspect
Best Practices
Apr 2025

Committed to your trust: Aspect is now officially SOC 2 compliant

Jacqueline Salinas
Announcements

Aspect announces its achievement of SOC 2 compliance, demonstrating a steadfast commitment to data security, transparency, and operational excellence through independently verified security processes and controls.

Announcements
Platform
Apr 2025

6 strategic steps to maximize workforce management ROI

Daniella Deloatch
ROI

Learn how to optimize your contact center software investment and maximize ROI with proven strategies for workforce management, cost savings, and performance improvements.

Workforce Management
ROI
Contact Center
Best Practices

Case studies

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Aug 2024

Simply Business maximized employee engagement with gamification

Gamification

Discover how Simply Business transformed its contact center by boosting agent engagement and sales performance with Aspect League.

Aug 2024

BPO Collections promotes healthy competition with transparent employee engagement

Gamification

Learn how BPO Collections harnessed engagement, gamification, and skill-development tools to boost agent productivity, compliance, and results with Aspect League.

Aug 2024

How William Hill created CX-focused workforce solutions with Aspect

Workforce Management

Learn how William Hill optimized operations, established baseline statistics, and articulated a strong business case for workforce investment with Aspect solutions.

Aug 2024

Whakarongorau Aotearoa transforms new employee onboarding with robust importing tools (sponsored by Call Design)

Workforce Management

Learn how Aspect workforce planning solution transformed Whakarongorau Aotearoa's operations, improving efficiency during critical events like the Christchurch Mosque Shootings and the COVID-19 pandemic.

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