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Results 81 - 90 of about 124
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Bank of Communications China Case Study

This Bank of Communications China case study provides detail around how the company is driving business impact with Aspect's unified solutions.
Date: 9/19/2013       
Contact Center


British Gas - Aspect Unified IP Case Study

This case study demonstrates how British Gas implemented a customer contact solution that supported call blending, outbound campaign management and natural language speech recognition to support company initiatives.
Date: 9/19/2013       
Contact Center


British Gas Services Case Study

This British Gas Services case study summarizes how Aspect workforce optimization capabilities helped the utility build an integrated resource strategy, leading to more efficient workforce planning, better employee schedule adherence and reduced costs.
Date: 9/19/2013       
Workforce Optimization, Aspect Workforce Management


Brooks Health Case Study

This Brooks Health case study provides detail on how Aspect's solutions with performance management scorecard consolidated business information from multiple data sources.
Date: 9/19/2013       
Professional Services, Aspect Performance Management


DISH Network Case Study

This DISH Network case study provides detail on how the company has experienced real business results with Aspect's workforce optimization solutions.
Date: 9/19/2013       
Workforce Optimization, Aspect Workforce Management


HarborOne Case Study

This HarborOne case study discusses how the company has experienced significant cost savings by replacing its legacy data lines with SIP trunking, as well as with travel costs by using Microsoft Lync and Aspect video for web conferencing capabilities.
Date: 9/19/2013       
Contact Center


Hilton Reservations Worldwide Case Study

This Hilton case study provides detail on how Aspect's workforce management solutions helped enable Hilton Worldwide Reservations to accurately plan, manage and optimize staffing resources.
Date: 9/19/2013       
Workforce Optimization, Aspect Workforce Management


HomeShop18 Case Study

This case study describes how the HomeShop 18 home shopping network increased sales and productivity with Aspect's Blended Interaction unified communications application for the contact center. ​
Date: 9/19/2013       
Contact Center


Aspect Workforce Mobile Data Sheet

Aspect Workforce Mobile provides immediate access for your staff and management to your Aspect Workforce Management system directly from their mobile devices. Empower agents to self-manage their schedules remotely, and provide supervisors with the tools they need to track schedules, agent requests and intra-day performance from smart phones and tablet devices while they are “on the go.”
Date: 9/16/2013       
Workforce Optimization, Aspect Workforce Management


Aspect Outbound Advanced List and Campaign Optimization Tools Data Sheet

Advanced list and campaign optimization tools enable you to easily develop, deploy and analyze sophisticated contact strategies across single or multiple supporting platforms to increase your contact success rates and optimize your sales and/or collections productivity and results.
Date: 9/12/2013       
Contact Center


Results 81 - 90 of about 124
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