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Results 81 - 90 of about 96
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Aspect Unified IP Proactive Outbound Contact Data Sheet

A multichannel solution with proactive outbound contact capabilities offering a blended solution able to meet even the most complex business needs or the strictest compliance requirements. Aspect Unified IP equips the enterprise to drive automated outbound, high-touch, multichannel campaigns via voice, email or SMS.
Date: 9/11/2013       
Contact Center


Red Roof Inns Case Study

A leader in the economy lodging industry, serving millions of guests each year, finds agent empowerment key to customer satisfaction.
Date: 9/10/2013       
Contact Center, Aspect Workforce Management


Transcom Case Study

​This Transcom case study presents the highlights of how Aspect workforce management capabilities helped a leading customer contact outsourcer address planning, forecasting, and scheduling challenges for 20,000 agents and back-office employees.
Date: 7/3/2013       
Workforce Optimization, Aspect Workforce Management


Greater Cincinnati Water Works Case Study

Oldest municipally owned and operated water utility in the state of Ohio discovers Aspect’s unified platform to be an efficient engine for the utility’s service bureau business expansion.
Date: 7/2/2013       
Contact Center


Cellular One Case Study

This Cellular One case study demonstrates how the wireless carrier is able to take their customer experience to the next level with Aspect Unified IP and sustain customer loyalty and increase satisfaction.
Date: 4/22/2013       
Workforce Optimization, Aspect Quality Management


The CCS Companies Case Study

The CCS Companies Leading business process outsourcing company teams with Aspect to deliver a customer service approach to debt recovery.
Date: 4/17/2013       
Contact Center


AmBank Group Case Study

This AmBank case study demonstrates how the company leveraged unified communications to reduce costs and improve contact center manageability.
Date: 4/16/2013       
Workforce Optimization, Aspect Workforce Management


NorthShore University HealthSystem Case Study

This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market.
Date: 3/28/2013       
Contact Center


Aspect Unified IP Brochure

Improve customer issue resolution, proactively address service needs, boost sales revenues and increase debt collections with a single, unified, next-generation interaction management platform. Aspect Unified IP helps you differentiate the customer experience and increase customer value while reducing total cost of ownership.
Date: 3/21/2013       
Contact Center


10 Best Practices to Get the Most from Speech Analytics

Speech Analytics is not well understood, and contact center processes need to change a bit in order to realize the full potential of this innovative technology. Learn what Speech Analytics is, how it works, and how to properly use it.

Workforce Optimization


Results 81 - 90 of about 96
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